New 2014 Toyota

Pre-Purchase Discrepancy Items

Replace Vehicle Request

My vehicle: DESC: SIENNA LTD 3.5L FWD 7 PSGR VIN: 5TDYK3DC6ES422068 CLR: SANDY BEACH METALLIC/LA42 (04T8/42) PORT/Plant: Princeton, In/TMMI RAILHEAD:

2013 – 2014 Dealer Name: Jordan Toy/Braun (SIENNA) 920 E. Jefferson Blvd. Mishiwaka, In 46545 1-866-994-9864

Ship To: The Braun Corporation 631 West 11th Street Winamac, In 46996

2014/03/14 704-399-0900 Carolina Mobility Sales, LLC 4025 Queen City Dr. Charlotte, NC 28208 704-399-0900

I purchased the vehicle and preformed an inspection prior to completing the sale. I found that the Factory Drivers Seat had a problem. One of the front seat motors was very weak and would not push the seat up if someone was seating on it. The Sales Person: Mr. Jeff Stephens & the Service Manager: Kevin both tried the seat and verified that the problem exists. They checked all of the connections and assured me that this was a Toyota issue and that Toyota would fix this if I would take the vehicle to them. After completing the purchase, I drove straight over to my Toyota Service Center:

Town & Country Toyota 9101 South Boulevard Charlotte, NC 28273 (800) 577-8316

They had their service tech look at my vehicle and he determined that the front seat motor has to be replaced. He ordered the part and said that they would call me when it was in.

Several weeks later, the part came in and they took my vehicle into service and kept it for two days. Then they brought my vehicle to my house and said that they were not going to fix it because the problem was with The Braun Corporation Conversion and I should take it to them.

The next day I scheduled a service call with Kevin – Service Manager with Carolina Mobility. When they received the vehicle, they took the drivers seat out of vehicle and removed any of their components from it. This was so that they could test the factory seat independent of anything connected to the Braun Corporation. They sat the factory seat on the garage floor and ran a wire from this Front Seat Motor to a Battery setting beside the seat. Thee Service Manager - Kevin set in this seat and tested the operation of the seat motors. The front seat motor still would not operate unless the seat was unoccupied. This confirmed to them that this problem was not a Braun problem at all, this was a Toyota problem. After they told me of their findings, I picked up the vehicle and drove straight to Town & Country Toyota and talked to the service manager about this. He insisted that this was not their problem but he would contact the regional service rep for Toyota and I should hear back from him within 24 hours.

Several weeks later I called back to Town & Country and they said for me to just wait. They would not do anything until the regional service manager gets involved.

I contacted Carolina Mobility several times over the last few months begging them to help me but they kept putting me on hold. After many calls, I finally talked with Kevin - Service Manager & he said that he had tried to get Braun to help with this issue but they could not or would not help because they had proven that this was a Toyota problem and Toyota had to fix their problems.

2014/07/08 10:54 704-399-0900 Carolina Mobility

I talked to Kevin – Service. He said that he had called Toyota Care Customer Service and filed a complaint about this in an effort to help me get the problem fixed. He then recalled the Braun Corp and again asked if they could assist in fixing this problem but they said that the problem was not theirs and Toyota must fix their problem. Toyota will not fix the problem because they also say that it is not theirs to fix. Kevin tried to call Toyota again about the complaint that he opened about this issue but they would not talk to him but told him that the regional Rep would call me within 24 hrs.

2014/07/08 12:17 1-866-727-8119 x115 Dispute Settlement Center – for Toyota

I have left several messages for someone to call me back but I have received no calls.

2014/07/08 12:43 Dealer Name: Jordan Toy/Braun (SIENNA) 920 E. Jefferson Blvd. Mishiwaka, In 46545 1-574-259-1981 1-866-994-9864

I called the Toyota Dealer listed on the window sticker and asked for their help in this mater. They told me that they will have their Service Manager contact me today.

2014/07/08 14:05 I received a call from: Lena Wright National Center for Dispute Settlement 12900 Hall Road, Suite 401 Sterling Heights, MI 48313 Tel. 800.777.8119, Ext. 115 Fax 586.226.2559

She emailed me their Toyota Customer Claim Form and asked me to fill it out and to send it back ASAP.

2014/07/08 15:33 I received a call from the Dealer, Jordan Toy/Braun (SIENNA).

They say that they will take responsibility of the problem and call me back within 2 hours.

I received a call back within the 2 hours from Jordan Toy/Braun (SIENNA). The representative stated that she had not received a return call back from Carolina Mobility or Town & Country but she said that she will try again tomorrow & see what she could do.

2014/07/09 10:45 I received a call from the Dealer, Jordan Toy/Braun (SIENNA).

The representative said that she was in communication with Braun & was still trying to get hold of Carolina Mobility & Town & Country Toyota. She assured me that she was looking into this issue but she was not sure that she could solve my problem. She will call me back later today with an update.

2014/07/09 11:17

I have emailed Lena Wright, with the National Center for Dispute Settlement my Toyota Customer Claim Form & attachment. I do not hold much hope for any other resolution.