This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
From the onset of purchase of a 2013 Toyota Sienna xle, the air conditioner has emitted a foul odor that smells like mold. Nor will the A/C system adequately cool the vehicle until being driven sometimes as long as ten miles, if then. We have been told to turn off the A/C before arriving home to eliminate the odor and given a Toyota print out that this is a known problem that is specific to the 2013 Toyota Sienna. On the last scheduled maintenance freon was added but did not eliminate the odor or improved the A/C output. The foul odor never goes away while driving and may be an environmental hazard for persons with a lung or breathing condition. This is a totally unacceptable solution for the risk of being exposed to a potential dangerous and unknown noxious fume to the owner of the vehicle.
- Brandon, FL, USA
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- Brandon, FL, USA