The power doors no longer close and open properly, they essentially stick, and we have to manually get out, and slam it shut with great force.
For a long period, Toyota didn't have a fix for this problem. When I have told the dealership, they have said that there is no way to fix it. I called regularly to see if the "fix" had arrived. Finally, in July 2017 I was told that it had, and that the soonest they could fix my car was December 27!!!
I have told Toyota customer service that I paid for a feature, to have power doors, which hasn't worked in years. I have asked for either a loaner car, or compensation. They asked if I was interested in a loaner, and I replied positively. Then they recanted and said that they can't provide another car. Their current response is to apologize for the inconvenience, but that they are not willing to give me another car, or compensate me.
I have four children, one of whom is special needs. I spent the extra money to purchase the car with the power feature because it's something that we rely on. I feel that I spent money on something that is defective, and a safety liability, and the company is penalizing me, as opposed to accepting accountability and either compensating me for the money I spent, or giving me a car that works, while I wait for their "fix."
A D V E R T I S E M E N T S
2012 Toyota Sienna minivan
The power doors no longer close and open properly, they essentially stick, and we have to manually get out, and slam it shut with great force.
For a long period, Toyota didn't have a fix for this problem. When I have told the dealership, they have said that there is no way to fix it. I called regularly to see if the "fix" had arrived. Finally, in July 2017 I was told that it had, and that the soonest they could fix my car was December 27!!!
I have told Toyota customer service that I paid for a feature, to have power doors, which hasn't worked in years. I have asked for either a loaner car, or compensation. They asked if I was interested in a loaner, and I replied positively. Then they recanted and said that they can't provide another car. Their current response is to apologize for the inconvenience, but that they are not willing to give me another car, or compensate me.
I have four children, one of whom is special needs. I spent the extra money to purchase the car with the power feature because it's something that we rely on. I feel that I spent money on something that is defective, and a safety liability, and the company is penalizing me, as opposed to accepting accountability and either compensating me for the money I spent, or giving me a car that works, while I wait for their "fix."
- girlscout, Needham, US