This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power sliding door would not open or close, when parked. Began to make clicking noises when trying to open or close door. The door would not open completely and it would not latch properly. Cable became frayed and broke and was dangling from door. When we went to have it fixed, the quoted us $1200 to fix it, so we opted to cut it and use it manually. When used manually, the door is often unsafe because it slides rapidly and once closed on our daughter's hand.
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure). The contact was unable to have the vehicle repaired because he was on active duty out of the country and the unknown italian dealer was unable to assist. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The unknown italian dealer was contacted and refused to perform the repair because their system was not optimized for recalls. The manufacturer was made aware of the issue and did not assist. The contact was informed that the manufacturer did not condone taking the american made vehicle overseas with safety defects. The contact had not experienced a failure. Parts distribution disconnect.
A few weeks ago I received a remedy notice safety recall # 16V-858. And went online to schedule an appointment for Nov 27 2017. Sara called from Toyota and said she can only schedule at the earliest appointment is Jan 16 2019. Per safercar.gov site "if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA vehicle safety hotline at: 1-888-327-4236 or tty: 1-800-424-9153 or file an online complaint with NHTSA. So iam filing an online complaint with NHTSA. Toyota said they have to fix lots of cars so that is why the earliest appointments is 2019. Why does it take over a year to fix a recall issue, an issue which can harm or kill my passengers(kids). Toyota has all the parts but cannot fix it asap. They even said to check other dealers for earlier appointment. If they cannot fix it asap why does other dealers who also sell lots of Toyota vehicles will be any faster. So my complaints is does it take one death or 100 or 1000 death for them to expedite the recall fix. "timely manner" per safercar.gov does that mean over a year to fix a recall. If a recall was send to you that can fix the issue and protect your family and they told you they cannot fix the issue for at least another 416 days, would you think that is a "timely manner" if your family's lives mean anything to you then you and any reasonable person would not think 416 days is a "timely manner" will this complaint be heard and resolved or will the big corporations pretty much run the government as usual. Can you help at all?
1) power sliding door opened while driving; 2) strer wheel always stay on right. I took my van to delaer (mark jacobson) and they have not fixed the sliding door after I report the problem with sliding door. After I started searching on internet and found that there is recall also. I called them there is a recall but they did not do anything. Recall date: November 22, 2016 dealer reference id: G04 NHTSA recall id: 16V858
- Morrisville, NC, USA
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The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Toyota pasadena located at 3600 E foothill blvd, pasadena, ca 91107 at phone number (626) 795-9787 several times where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. (parts distribution disconnect).
I met an accident when a car (at speed around 65 mph) crossing the red light coming from my right hit my car at my right front and none of the SRS bags did not deploy. We were 4 passengers at the time of the accident and we all had minor injuries. All the SRS bags for other car has been deployed that hit my car. I am really concerned we all 4 would have been killed and it has been considered as the fatal accident by police report.
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V340000 (air bags) and 16V858000 (structure); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (seeger Toyota, St, louis, mo 63141, 314-453-2377) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. Moss motors (located at 12630 motor way, moreno valley, ca) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign number: 17V006000 (air bags). Parts distribution disconnect for NHTSA campaign number: 16V858000 (structure). Updated 10/26/17 the consumer stated the airbag recall was completed. Updated 11/2/2017
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available.
Autonation Toyota arapahoe dealer (www.autonationtoyotaarapahoe.com) ordered the parts needed for the power sliding door recall but they refused to install the parts. The van has been converted to a rear entry wheelchair van - ats advantage rear entry long (86 inch channel) www.atsmobility.com/vehicle-conversions. please help me understand what needs to be done to have the parts installed for this recall on this rear entry conversion wheelchair van. I have attached a copy of the business card for the Toyota assistant service manager, jason vukov.
Drivers side sliding door opened while car was in drive and moving. Passenger had to manually close door. After pushing door closed, it will not open or close manually nor electronically and the cable is frayed and broken free from the front anchor and is hanging from the vehicle. This occurred turning into a parking lot.
The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was made aware of the issue and stated that parts were not available. The contact would receive a second notice when parts became available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 (structure) and 17V006000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer was contacted (larry H miller Toyota in corona, ca) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 (structure) and 17V006000 (air bags). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke with Toyota of North miami (16600 nw 2nd ave, miami, fl 33169) and Toyota of hollywood fl (1450 N state rd 7, hollywood, fl 33021) who stated that parts were not available for either recall. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect for 16V850000 (structure) and VIN tool confirms parts not available for 17V006000 (air bags).
The vehicle was stationary when the power door cable snapped and the door will now only open approximately several inches. This poses a safety hazard as children in the back could become trapped in the vehicle. When I contacted the dealer I was told this was an incredibly common problem with the Sienna minivans but Toyota was not doing anything to remedy the issue.
The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Don mcgill Toyota of katy, Texas was made aware of the recalls and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Part distribution disconnect. VIN tool confirms parts not available. Updated 10/24/17 updated 11/1/2017 the consumer was contacted to have the sliding door repaired, but not the airbag. Updated 11/1/2017
The recall was issued just over a year ago and it has not been corrected by the manufacturer. This is unacceptable! why hasn't the manufacturer been forced to come up with a permanent solution to the problem and not a work around as they suggested in the recall notice? fine them heavily for not having a timely fix available.
The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was unable to confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Boone, NC, USA