This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Toyota Sienna. The contact stated that the rear passenger side power sliding door cable broke. The driver-side power sliding door was malfunctioning. There was an abnormal clunking noise detected. The door failed to close with the automatic button. The contact had to manually close the door. There were no warning indicator lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the door needed to be replaced and was informed the repair coverage had expired. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was unknown. The contact stated that the failure was related to NHTSA Campaign Number: 16V858000 (Structure).
The contact owns a 2012 Toyota Sienna. While driving approximately 40 mph, the rear driver side sliding door suddenly opened. While attempting to shut the door, the door could not be secured. The vehicle was taken to the dealer who diagnosed that the cause of the failure was due to a faulty door motor and faulty door latch. The manufacturer was notified of the failure. The failure mileage was 44,820.
- Canton, MI, USA
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- Pomfret Center, CT, USA