This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 (structure) and 16V340000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that maplewood Toyota (2873 maplewood dr, maplewood, mn 55109 (651) 482-1322) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect....updated 10/19/17.
Takata recall: Despite being in zone a, my local Toyota dealer (servco Hawaii) says it will be many months before they can get to fixing my airbag (I waited on the phone for over an hour before they even answered my call). Given that zone a cars are at the greatest risk of accidental air bag explosion, and given that Toyota says that the front seat should not be occupied until the problem is fixed, it seems inadequate to just tell the consumer that they will get to it in a few (indeterminate) months. I would like my car fixed immediately.
Takata recall they sent me a recall notice about one year ago stating no solution yet, in the meantime, death may occur if passenger side airbag deploys. So for a year no one can sit in the passenger seat, about a week ago I finally get a notice that they have the parts now. I call them and they put me on a wait list that the san jose steven's creek Toyota dealer tells me is going to be 4 to 6 weeks wait. So for a year, no one can sit on the passenger seat or fear of death if the airbag deploys. Now its 4 to 6 more weeks longer. I have 2 children seats installed in the middle row and the back seats are folded down to carry cargo. Where is my wife supposed to sit in the meantime"!" this is a ridiculously long time that I'm not able to use my passenger side seat. This is criminal.
The contact owns a 2011 Toyota Sienna. The contact stated that NHTSA campaign numbers: 16V858000 (structure:body:door ) and 16V340000 (air bags) exceeded a reasonable amount of the time for repair. The contact received the recall notifications in June and December of 2016. The dealer (Toyota of katy, 21555 katy fwy, katy, tx 77450) stated that the parts were unavailable and on backorder. It was unknown when the parts would become available. The manufacturer was not contacted or made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect...updated 08/17/17
- Fulshear, TX, USA
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Takata recall. The contact owns a 2011 Toyota Sienna. The contact received a recall notification for NHTSA campaign number: 16V340000 (air bags). The contact called the dealer (South austin Toyota, located at 4800 S interstate hwy 35, frontage rd, austin, tx 78745) who stated that the remedy for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that he was on the list when the parts become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V340000 (air bags) and 16V858000 (structure). The parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact stated that when the front passenger and driver side door armrests were touched, the air bag warning indicator would illuminate and the seat belt chime would sound. The contact called the advantage Toyota dealer and a repair appointment was scheduled for 6/26/2017. The vehicle was not repaired due to the remedy not having all the necessary parts available. The contact had not received notification for another repair appointment. The manufacturer was not made aware of the issues. The approximate failure mileage was 46,056. Parts distribution disconnect.
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to summit Toyota of akron (1535 vernon odom blvd, akron, oh 44320) in July of 2016 who stated that they would hold the vehicle and provide a loaner. The repair would take three months. In July of 2017, the dealer stated that parts were available, but the recall repair could not be performed because the brakes were rusted and the battery failed. The dealer stated that the failures occurred due to the vehicle being left parked outside the dealer without being moved for an extended period of time. The dealer refused to assist with the repairs. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V340000 (air bags), 11V560000 (equipment), and 16V858000 (structure). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Nathan Toyota of davie, Florida was contacted about the recall and stated that the remedy was unavailable on several occasions. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Toyota Sienna. While at a stop sign, the contact's vehicle was rear ended by another vehicle. The air bags did not deploy. A police report was filed. The vehicle was towed to an independent mechanic (wilbank's body shop located at 263 willingham ave, baldwin, ga 30511; (706) 778-2951). The contact sustained a head injury that did not require medical attention. The contact received notification of NHTSA campaign numbers: 16V340000 and 11V560000 (air bags, equipment). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted at 800-331-4331 and stated that the VIN was not included in the recall. The manufacturer was made aware of the failure and provided case number: 1707060766. The failure mileage was approximately 80,000.
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact called louie Toyota (located on 2401 N columbia St milledgeville, ga 31061) and was informed that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (aubrey alexander Toyota located at 1324 N susquehanna trail, selinsgrove, pa 17870; (570) 743-1171) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect...updated 08/23/17 the consumer stated the vehicle was repaired.
Takata recall - recall is over a year old. I have taken the car to mike erdman Toyota to address this and have been on their list for an extreme period. This should be addressed before someone is injured due to recall. I live in Florida where the concern has been noted to be more concerning.
Takata recall. I received notice in late July 2016 about the takata airbag recall for my vehicle. Due to travel, it was a few weeks before I could take it in to the dealer. I was offered a Toyota Camry as a replacement vehicle, but I requested from Toyota usa, and received, authorization to rent a minivan through enterprise. I picked up that vehicle mid August 2016. In November 2016 I received notice that my van also had a sliding door recall. I initially stored my vehicle at the dealership, but was told to move it to my home in late December 2016. It is now late June 2017 and I have heard nothing about either of these recalls. The safercars.gov website says there is no remedy available for either recall yet. Almost 11 months I have been waiting on the airbag recall, and 7 months on the sliding door recall. This is an unacceptable waiting time. Yes, I have a rental car available to me, for which I'm grateful, but in the meantime my own car is sitting in the driveway, undriven, and basically rotting. Toyota has spent over $17,000 renting a vehicle for me to drive, which is ridiculous. They should have just bought my car from me and been done with it. I'm so frustrated with this situation. How much longer am I supposed to wait"?"
I received two letters in the mail for safety recalls on my takata front passenger airbag inflator (zone a) as well as excessive corrosion of the spare tire carrier cable. I tried contacting two dealerships near me, and they did not try to meet basic safety standards. The dealerships told me that I must wait several months to solve my issues or that they would call me back soon (and of course, they didn't). The nearest one to me, bredemann dealership @ (847) 655-1435, told me that I must wait three months for supplies to come in. My life and safety are on the line, and I do not want to put myself in danger because of a dealership's lack of customer service and meeting basic safety standards.
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 (structure) and 16V340000 (air bags). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer was contacted (rivergate Toyota, madison, Tennessee) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 (structure) and 16V340000 (air bags). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer (thompson Toyota in Maryland) confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts would be available. The contact stated that the rear driver's side door ajar warning indicator illuminated. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Channelview, TX, USA