This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Toyota Sienna. The contact stated that the vehicle unintentionally accelerated as the brake pedal was depressed and failed to respond without warning. As a result, the contact crashed into a building. The air bags failed to deploy. A police report was filed. The driver sustained neck and leg injuries however, it was unknown if medical attention was required. The vehicle was towed to an independent mechanic to be repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
I was traveling in an area surrounded by construction barrels trying to navigate my turn. The person in front of me stopped suddenly, and I hit him in the rear. The vehicle sustained almost $9000 worth of damage, however was not totaled. The airbag did not deploy. We asked Toyota for an explanation, and they finally sent a third party to investigate. We were sent the download of the crash data recorder, but no explanation of what it meant, and Toyota determined that the airbag was not faulty, even though the crash data recorder shows I hit someone front-to-rear traveling 38 miles per hour. After waiting 3 months on Toyota, we finally gave up and are having the vehicle repaired. I have a chronic neck condition which was not caused by the accident but was greatly aggravated and made more painful from the accident. We have asked Toyota for an explanation of the data from the recorder, but have not been provided one, only sent a letter stating Toyota was not at fault and that injuries such as mine aren't proven to be prevented by the airbag...updated 11/03/14 updated 4/28/2015
The contact owns a 2011 Toyota Sienna. The contact stated that while turning at unknown speeds, another vehicle crashed into the vehicle's left side. Upon impact, the air bags failed to deploy. The driver rear passenger sustained broken ribs and bruises to the left leg. The passenger in the third row sustained a black eye and bruises to the face. The driver sustained arm and leg injuries. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The VIN was not available. The failure and current mileage was 27,000.
I was trying to park my van inside a campsite, driving at approx 1.2 mph when my van took off like a rocket. I couldn't stop the car even by braking. Luckily my van went into a ditch, airbags opened up, van went down the ditch and came up at an angle and stopped. I was badly hurt and passed out for few minutes, taken to a local hospital emergency room. The 16 page report ordered by Toyota thru' a 3rd party clearly showed that the car went from 1.2 mph to 31.5 mph, engine RPM went from 800 to 4800 RPM in 4.2 secs. I checked with a reputable auto mechanic. He commented that no one can manually ramp the engine RPM to 4800 RPM. It is clearly an issue with Toyota's electronic system. Toyota has denied any issue with their car in a letter to me.I want the national highway transportation safety admin to take my case against Toyota. I will be glad to email the report and Toyota letter to you. Please reply soon.
The air bag warning light came on. I took it to the dealer. They said the airbag doesn't not work now and they are blaming in on a wiring issue, not an air bag issue. They want me to pay $220 to install a new spiral cable, but give me the part for free. This doesn't make sense. The Toyota Tacoma trucks had the same issue and they had a recall.
- Oceanside, CA, USA
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The contact owns a 2011 Toyota Sienna. The contact stated that the air bag warning light illuminated. The contact also stated that the failure recurred intermittently. The vehicle was taken to the dealer where it was determined that the electrical system may have been compromised during converting the vehicle into one suited for person's with disabilities. The vehicle was not repaired. The manufacturer was contacted about the failure. The failure mileage was 3,550.
The contact owns a 2011 Toyota Sienna. The contact stated that while driving 35 mph, the vehicle was involved in a crash and the air bags did not deploy. The driver was injured and the vehicle was destroyed. The insurance company took the vehicle but was unable to determine the cause of the failure. The manufacturer was not notified of the air bag failure. The contact stated that a police report was filed. The failure mileage was 46,000.
Vehicle was traveling at approximately 35-40 mph, when struck in the front drivers side by a vehicle attempting to cross roadway. None of the vehicles air bags deployed despite extensive damage to drivers side front.
Electrical failure the clock loses time when you turn off engine then when you start engine it will give you warning to check vsc, SRS airbag is off, radio is off too. The autimatic lock is not functioning we have to lock doors manually. This is frustrating because we have a brand new car!!!
The contact owns a 2011 Toyota Sienna. The contact was driving approximately 50 mph when the contact crashed into another vehicle that was traveling 5 mph. The contacts air bags did not deploy. There were no injuries and a police report was filed. The manufacturer was contacted and advised that the crash did not constitute air bag deployment. The vehicle was neither inspected nor repaired. The VIN was unavailable. The current and failure mileage was 5,000.
A D V E R T I S E M E N T S
- Chicago, IL, USA