This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Passenger slidding door opens while driving. My child was in the back seat & could have been thrown out of the minivan Contacted Toyota recall was fixed Sept 6, 2017. Happened last week again 10/17/23, contacted Toyota and dealership will not do anything customer support program extension ended. This is a Toyota issue should be covered, there was a recall on this issue. Toyota says my responsibility to fix, this is unacceptable, the slidding doors are an issue with Toyota.
My passenger side sliding door began to jerk when closing with power button. The next day the cable completely snapped and it no longer opens at all. My driver side sliding door constantly opens and sometimes does not stay closed. I can hear the lock roll and it automatically unlocks itself. There was previously a recall on these doors completed I'm afraid I still have defective parts.
Left sliding door cable was snapped while tried to open the door itself. I got out of the van then took a close look at door. After saw what happen to door then realized it was cable that got jammed in the door end up ripping the cable. I had to do manual way of opening the sliding door.
The VSC and tract light stay on all the time. The Ford dealer I purchased the Van from said they had it fixed. I took it back and i was told to buy a new gas cap which I did from a Toyota dealer in my area. The light came on again. I took it back and was told it had an exhaust leak and it won't hurt the van. But I could bring it back for starting at $ $200 and have a leak test done on the Van, but it would take hours. Since then I've had cleaner run thru the system but the lights stay on all the time. Is this a safety hazard because its an exhaust leak? Can you please assist in the repair information before I spend hundreds of dollars chasing the problem. Thank You so much..... [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Blythe, GA, USA
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Safety issue: can't open gas door, can't open sliding door Gas door cover on the driver's side will not completely latch (faulty hinge issue? ) which prevents the sliding door from opening. Sliding door has issues in moving back and forth. Apparently there was a recall for this issue and I was never notified. When I researched the issue, I found that there was a recall but because my recall is just out of the 10 year time frame, Toyota states they won't pay for the repair of the faulty mechanism and that I have to pay for it out of pocket. Considering there has been a pandemic for the since March 2020, it's hard to believe that they wouldn't honor the repair when I called about it in December. I made a phone complaint to Toyota at the end of December 2021 and no one has returned my call.
Before June 4, 2020 my Sienna started having intermittent alerts regarding rear hatch alarms: interior lights blinking, dash display alert, & LCD alert. Bumpy roads and turns caused the alerts. I brought the van to a Toyota dealer on 6/4/2020 and the dealer could not reproduce the problem. Since then the alerts became constant, no longer intermittent. I had the 3rd row seats in use I became very concerned that rear hatch could open at any time with potentially a dangerous situation for the grandchildren. I brought the Sienna to another Toyota Dealer for service (11/1/2021)and described the ongoing problem and safety concerns. The Service Agent checked the Sensor Door Recall for the Sienna and informed me that this malfunction was NOT covered under the recall, although it triggers the sensor door alarm. He informed me that there would be a $142 Diagnostic Fee plus parts and labor to correct the problem. I told him that I removed the rear hatch interior panel and disconnected the door lock control so I could drive the car without the alarm distraction. I researched buying the Trunk Lock Actuator (Dorman Part # 931873, Rock Auto Parts $193.82 Tax & shipping) for self replacement. All that was needed was a 10mm socket to remove & replace 3 bolts and reconnect the electric connector and replace the panel. I completed this repair myself in less than 1/2 hour. I feel that this is a SERIOUS SAFETY ISSUE and should be included under the sensor recall directive - or a new recall directive - for Sienna 2011-2018 without charge to the owner.
I have complained about both rear sliding doors acting erratically for almost 3 years. These doors were under a recall, as they sometimes were overloaded and would cause the fuse to blow and the door(s) would/could swing open while moving. It happened to me NUMEROUS times. Once it was so bad, that I couldn-??t bring my son yo school because the door wouldn-??t stay shut. They beep upon auto open and you have to fight the door open or shut no matter if you switch off the -??auto door-?? button or not. It has been to 3 different dealers in less than 3 years. The first dealer only replaced one junction box, and wiring harness on the passenger door because that it the only door that acted up while they were in possession of sienna. The door less than a 1000 miles later started to have issues - opening, closing, staying closed. I brought it to another dealer closer to my new house - they did not fix it as it didn-??t do it for them with 10 tries while parked using auto and manual settings. That seems irresponsible and irrelevant as the ongoing customer complaint is the door swinging open whilst driving (neither dealer drove it, to see if it would swing open). Nonetheless, as the drivers side door never acted up at any dealer visit - they never replaced the recalled parts even knowing it has issues and saw video of it that I took. My vehicle is now sitting at a dealer with a $1600 repair bill for the same latch, as well as the back latch for the -??recalled-?? parts - and they are refusing to acknowledge ANY RECALL WVER on the doors (safety recall G-04) as well as Toyota customer care so far is refusing to provide monetary assistance with this ordeal as my extended warrantee expired. One doors -??repair-?? has made the door seemingly worse, and one door has never been repaired in regards to specific recalled parts as dealer states -??no issue was seen with power sliding doors-??. My niece lost a lot of $70 Birkenstock-??s when my door FLUNG OPEN SO FAST at 50mph with no warning (door open light)
Vehicle steering seems to be "jerky." Drivers and passengers get nausea and feel like they are swaying after getting out after traveling around in vehicle. This is when traveling on city streets and especially noticeable on highways at high speeds. Makes staying in my lane difficult.
Bank 1 sensor 2, ,A/F sensor bank 1 sensor & O2 sensor bank 1 sensor 2, check engine light on along with 2 other lights turn on. It happened in 2017, then went away. The warning lights turn on again in 2020. It costs more than $1000 to fix it. Asked the dealership about this problems. They said it is not normal for this sensor to go bad. We owned several Toyota cars so far we do not have any problems. But this sensor issues Toyota should recall it to fix the problems
Fuel door began popping open. Upon taking it in to the dealer I was told there was a recall on it that had expired in April. This vehicle was sold to me after a elderly lady passed away. I bought the vehicle in November of 2019 and this is the first time it has needed any service. (this is obvious to see by looking at the mileage.) I was never notified of any recall before or after buying this vehicle. Toyota is now refusing to fix the recall. You can tell by the mileage this vehicle is in close to new condition. I do not think this is fair. I can supply a death certificate if needed.
Fuel filler/gas door hinge and pin. Broken/defective door hinge and pin will cause the power sliding door to not close or open properly. A safety hazardous to the passenger. Toyota has issued a "certain 2011-2018 Sienna customer confidence program notification -zki" letter which I have just received on 04/21/2020, in regards to the "fuel filler door hinge and pin / power sliding door repair. However, I was disqualified from the necessary repair based on the date of first used: 03/19/2010. I received Toyota letter of notice two days after my coverage has expired. Toyota won't honor the repairs to fix the fuel filler door hinge and pin / power sliding door issues claiming my coverage has expired when in fact the notice was delayed and late.
The unit marks door open sometimes when driving and sometimes when the brakes are pressed down. The unit was taken to authorized dealer because there was a recall. The recall stated that this issue was caused by the sliding door's lock. They verified the unit and said the sliding door's lock were ok, but the issue apparently was on the rear door. The lock on the rear door was defective and there were no recalls for that lock. The repair should be paid on our own.
For years, my Toyota Sienna has had a beeping noise when I went over a bump, or when it was hot out and I had the windows down or when I put on my brakes. It goes off again when I begin to drive. It said it was the rear lift gate was ajar. When I google it, there are so many people with the same issue. Something is wrong with the sensor, it's a bad message that comes through. Toyota should offer to repair it. It is so annoying. I've had many mechanics look at it, and Toyota wanted to charge me $1500 for a new lift gate sensor. What a ripoff. On the internet most just disconnect the wire. This is a Toyota problem that should be recalled. It is constant now.
Cable on the passenger side sliding door broke. Door cannot be used automatically. Had dealer disconnect the cable for $50 instead of paying approximately $400 for new cable.
When I renewed my New York state registration I received a notice that I still didn't have the sliding door problem taken care of. Waiting for several months for an appointment at fox in auburn NY to get this repaired. Is there another dealer that I can take the vehicle to in the area?
A D V E R T I S E M E N T S
- Overland Park , KS, USA