2012 first, my driver side rear power door stopped working due to a broken cable. It was very difficult to shut the door manually even with the power switch shut off. I had to call my husband to come and assist me in closing the door so I could safely drive with my three children. This repair was not included in sb-0280-10 which Toyota extended the warranty on certain issues. Though, the repair was covered by Toyota as a one time "good will" per representatives. I continued to have ongoing issues with rear power sliding doors sticking or not closing completely. Often the beeping once the vehicle in gear indicating that the door in fact was still open. Each time, it required me to switch to manual to close door. 2014 the passenger side rear power door cable broke. Again, I brought the vehicle to Toyota. This time they said that the repair would cost $1200. After some discussion they agreed to pay for parts only as a "good will repair" leaving me to pay over $500 for labor. I contacted Toyota csp, who confirmed that this repair was not part of the service bulletin listed above. Therefore, I will not be having the repair. We will be using the doors in manual mode. This is a huge safety concern for families with young children sitting in the safety of the back of a minivan. I had trouble even manually closing the door at one point. Fortunately, the beeping indicating an open door prevented me from driving with a partially open door. But who's to say that will always function. I don't understand how some parts are included in service bulletin and others not in these doors.

- Jamestown, RI, USA