This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns 2010 Toyota Sienna. During a routine oil change the dealer noticed that both rear tires were worn to the metal wire and that they could fall apart at anytime. The dealer informed her that the rear member bar was too long and was for a different vehicle which caused the tires to be out of line. The dealer agree to replace the rear member bar but could not confirm if that would correct the failure. The vehicle was in the dealers possession when the complaint was filed. The contact will notify the manufacturer and inform them of the failure. The failure and current mileages were 36,000.
1. I bought a new Toyota Sienna 2010 in November 2009 and found the rails of the passenger side seat corroded in less than two months 2. the spare tire mechanism of the same car was found stuck and had to be replaced in the same time period. The dealer has replaced the spare tire mechanism but failed to address the issue of corrosion. I am concerned as this affects the resale value of my car and also if the corrosion exists in other parts of the vehicle which are not conspicuous.
- Washington, DC, USA
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- Simsbury, CT, USA