This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Toyota Sienna. The contact stated that the rear driver side quarter vent window fractured. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000. Updated 7/1/15
The driver side rear automatic sliding door was becoming difficult to open. Had to pull and hold out the outside door handle to get the door to start opening. It was difficult for a child to do. Had the lock assembly replaced Feb 2014 under warranty due to a letter I received prior from Toyota saying they were having difficult with the lock assembly and would replace if it occurred. This resolved the door opening, however in June the door cable broke causing the door to jam. I had to cut the cable under the rear window to enable to door to open and close manually. Also the door hinge was worn and needed to be replaced. Dealer said neither are under warranty. I had the hinge replaced at $280 so the door slides smoothly and because I was afraid it might break causing the door to fall off. The cable and motor assembly (motor still runs) will cost $1,800. This is extremely disappointing for a vehicle less than 5 years old and ~100K miles. I believe Toyota had a recall on this cable assembly for model years 2004-2007. They should extend that recall through 2010 to cover all the 2nd generation Siennas.
When opening the rear lift gate with the remote, the lift gate will automatically begin to close once fully open. On several occasions this has occurred as someone is placing items in the back of the van. It takes an extreme amount of pressure to press against the lift gate to get it to reopen when this occurs.
The contact owns a 2010 Toyota Sienna. The contact stated that the driver's side automatic sliding doors would not open from the interior or exterior of the vehicle. The contact mentioned that the passenger side door failed prior to the recent failure and was repaired. The vehicle was taken to a dealer where it was diagnosed that the cable assembly was fractured and needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 42,000 and the current mileage was 67,000.
- Lakeview, NY, USA
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The passenger side automatic sliding door failed to open, and the passenger was not able to open the door manually. A cable that operates the door had broken, and jammed the door. This could have been a very dangerous situation had the passenger had to exit the vehicle in an emergency. We had to take the van to a dealership, where they cut the cable in order to open the door.
Sliding door is not working correctly, it appears center hinge bearing has failed. Van is not used that often. 2010 with only about 12K miles. It is disturbing to see so many other people on the internet also having many issues with sliding doors on Toyota van. I use to be a mechanic for college. It seems parts used are either under spec'd or cost saving quality to fail so soon like this.
The contact owns a 2010 Toyota Sienna. The contact stated that the front passenger side door would not open from the interior or exterior of the vehicle. The vehicle was taken to the dealer for diagnostic testing. The technician advised the contact that the clips that held the panel in place were fractured and would have to be replaced. The vehicle was repaired. The approximate failure mileage was 55,000.
My 17 month old's head got jammed between the right rear wheel and the right rear door panel while the electric door slid open. Even though my wife pulled on the door handle the door kept sliding open. My baby's head was crushed between the tire and door panel. This is a very unsafe design as my wife tried to stop the door from sliding back and the door kept moving. I need someone to call me to further discuss this matter. My car is a 2011 model.
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- Lakewood, NJ, USA