This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver's side sliding door was stuck and I was struggling with it. Suddenly, the quarter panel window shattered (the window between the door and the back of the car) and the door came halfway off the track. It's important to note that this was not the window of the door I was struggling with and nothing visible hit the window. Luckily, my baby was not yet in his seat which is right next to the window. It is normal for people to struggle with a stuck door. If a non-visibly connected window suddenly shatters it is a significant safety risk.
Out of nowhere my vehicle started making a whining noise and then stopped moving then all these lights popped on my Dash getting it towed to a shop to come to find out that the solenoids for the transmission had went bad thank goodness I was on a side road only doing 25 mph I couldn't imagine being on the freeway doing 65 when this happened there has been numerous numerous other reports have the same issue
The cables for the rear power sliding doors snapped on my car causing the door to be jammed shut. When the second one broke approximately two weeks later it's snap back whipping nearly hitting my three-year-old son
Both sides power sliding doors had a cable broken that activates automatic door function, it also obstructs manually opening doors creating an egress hazard. Both doors can only be manually opened partial way. Average person enters/exits rear seats with great difficulty due to the sliding door obstruction.
The rear passenger door recently began to open on its own randomly when driving, something may be wrong with the latch, it is not hooking/engaging to the car frame. My wife made a left turn yesterday and the passenger rear door slid open, luckily my 7 year old son was buckled in. Also, the cables to the driver side rear sliding doors popped off about a year ago, believe it was due to rust/corrosion...
- Woodside, NY, USA
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On March 19, 2019 the sunroof and sunroof cover flew off my vehicle as I was driving on a highway. My local Toyota dealership had no idea why this would happen. I found out after speaking to my car insurance company that there is a recall from webasto, the manufacturer of the sunroof. The vehicle manufacturers should be 100% aware of this and sending out notices to owners. This could have killed someone and webasto is forcing customers to use a repair facility they choose. Toyota should be issuing recall notices and repairing these vehicles asap before someone is killed.
The passenger door cable assembly snapped causing the door to slam shut on my child's leg while entering the vehicle. We were parked in a parking lot, the keys were not in the ignition. The car was parked on a slight decline with the rear of the car slightly higher than the front. The door was never engaged to close, it slammed shut on its own.
Vehicle accessory. I have purchased a harmar AL625 scooter lift, purchased through spinlife (don't know which company is responsible). The installation instructions do not match the hardware provided, creating the possibility of injury or vehicle damage due to incorrect installation. Specifically, the instructions call for use of 2 "mounting bars", used to avoid drilling holes in the vehicle. Only 1 mounting bar was supplied, along with other hardware to apparently be used in place of the second bar. This is possibly required due to the 3rd row seating mounts of the Sienna. There are no instructions for mounting the alternate hardware, nor have I been able to find any on the harmar and spinlife websites. Attempts to contact both companies have so far been fruitless.
The sliding doors open and close buy a push of a botton but when something gets in the way the door still shut it doesn't stop my 3 yr old daughter hand was in the way when the door was closing by time I got to her fingers were pinned an this happen to my son my sons friend head U have to hit the door to stop it. I don't feel that is safe at all.
The rear left sliding door does not lock when shut. Even when used in power mode or manual. It will slide open when driving down the road especially on turns. Reading online it seems to be a common problem with this vehicle. The door lock actuator will not secure the door in a lock position no matter what you do. This makes the vehicle unsafe to drive for the fear that somebody will fall out while driving.
2009 Toyota Sienna with mileage lesser than 110,000. The left sliding door wont open. Looked at the Toyota web site and found out that its part of the vehicle warrantee as long as its mileage is lesser than 120,000. The consumer stated the dealer advised the vehicle was not included in the recall. Updated 10/17/2017
The cable in the rear passenger sliding door for the minivan became frayed/rusted and snapped, causing a long metal cable to be hanging off the driver side of the vehicle (possibly could have hit other cars) and the door no longer works. The car was stationary (closing door) when this happened. The door was hard to open/close before this happened, and then the cable just broke one day. Toyota has a "warranty enhancement" for this issue for models through 2007, but are saying they will not cover it for the exact same issue in a 2009 Sienna, despite evidence I'm finding online that many of the 2008S and beyond are having the issue.
Power sliding door cable failure that pulls the door open. Nine opened about 6 inches they stopped as if it hit something. Had to break the cable to get door open
Power sliding door cable assembly has broken. This issue has been reported in multiple model years for the Toyota Sienna, and there was a warranty extension put in place to replace any on Siennas that are a model year of 2007 or older. There should be a warranty extension for 2008 and newer since the issue still appears in these model years.
My 2009 Sienna no longer has side doors that are operational. On both side doors the sliding cable is broken and the cable assembly needs to be replaced. This is a known defect that for some unknown reason is not covered by Toyota's warranty enhancement policy pol12-02, since although my Sienna has only 110,000 miles it is not within the model years 2004 to 2007. There is no reasonable explanation why my 2009 Sienna, which has the same cable defect as the 2004 to 2017 models, would not be subject to the warranty enhancement. The lack of warranty coverage leads to a dangerous situation as my passengers (two young daughters must exit the car through the trunk. Moreover, the condition prevents me from using the car as intended. I am the owner of 4 Toyota vehicles and am very disappointed in the poor quality of my Sienna. I have tried to convince the dealership (I met with penn Toyota in NY) as well as Toyota motor corporation (I spoke with pam G by phone) to remedy the situation but to no avail.
There is a current recall on the passenger power sliding door cables that are known to break on vehicles from 2004 to 2007. However, this model ranges from year 2003 to 2010. Our passenger side power sliding door cable broke in 2015 while on an incline which slammed shut almost crushing our 13 year old. The driver's side power sliding door cable broke in 2017. Once they break, you cannot open the door. This issue is a safety hazard when it breaks and is a safety hazard after it breaks as there is no way to exit the vehicle. The recall needs to be extended to the full years of this model van as there are multiple owners reporting the same issue. Both cables broke while the vehicle was stationary on a city street.
A D V E R T I S E M E N T S
- Brooklyn, NY, USA