This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver's side sliding door was stuck and I was struggling with it. Suddenly, the quarter panel window shattered (the window between the door and the back of the car) and the door came halfway off the track. It's important to note that this was not the window of the door I was struggling with and nothing visible hit the window. Luckily, my baby was not yet in his seat which is right next to the window. It is normal for people to struggle with a stuck door. If a non-visibly connected window suddenly shatters it is a significant safety risk.
The cables for the rear power sliding doors snapped on my car causing the door to be jammed shut. When the second one broke approximately two weeks later it's snap back whipping nearly hitting my three-year-old son
The rear passenger side sliding door cable and motor assembly on the Toyota Sienna failed, causing the door to become completely inoperative (cannot open nor close) and the broken cable nearly cut my wife as it broke under tension and came flying out toward her as she was trying to close the door normally. The cable and motor had been replaced in 2015. The cable and motor on the rear driver side sliding door was also replaced in 2013 and 2017. The problem was confirmed by Woburn Toyota (dealer) and reported to the manufacturer. The manufacturer has confirmed the failure and safety defect, but refuses to provide repairs. No warnings were provided, no recall was issued, and customers were not notified of internal safety bulletin POL12-02 issued by Toyota.
To whom it may concern: Regarding customer support program (zts): Warranty enhancement for rear sliding door latch assemblies on certain 2004-2010my Sienna vehicles and power sliding door cable assembly on certain 2004-2007my Sienna vehicles. I am here to tell you that my 2009 Sienna should have been covered by this warranty extension. A few years ago our cable snapped on the driver side door. I was told by my dealer and Toyota customer service that my model year was not covered by the able assembly issue. I was quoted approximately $2K for this repair. Well, with the craziness of the pandemic, I decided to do this repair myself. I purchased the attached parts list in the scan myself. As you can see from the images: There are screws missing around the pulley system, the cable cracked the housing and proceeded to tear up the sound insulation. Thankfully the cable did not harm any other key areas of the door. This blatant disregard for the 2009 model year is extremely disappointing. I am sure there are other owners with the same issue.
The rear passenger door recently began to open on its own randomly when driving, something may be wrong with the latch, it is not hooking/engaging to the car frame. My wife made a left turn yesterday and the passenger rear door slid open, luckily my 7 year old son was buckled in. Also, the cables to the driver side rear sliding doors popped off about a year ago, believe it was due to rust/corrosion...
- Woodside, NY, USA
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The driver side slide door after I opened it, the cable that controls the open and shut broke. The van was not running or moving I had just opened the door then heard it snap
Electrical driver side door cable got snapped. Looks like other Toyota Sienna owner face same issue. Company knows the issue and enhancement warranty 10 years from the date-of-first-use or 150,000 miles (whichever occurs first). Currently my car is 10 years and 5 months and less than 95000 miles. They decline. If parts are faulty than company should able to repair regardless of year or mileages.
Passenger sliding door won't close with both power motor and manually. It's stuck open. I called Toyota corporate offices to get assistance and they stated that the warranty enhancement just expired 1 month ago. Do not know how to get the van door unstuck. It just happened today, or I would've called 1 month ago. Very frustrated, cannot drive vehicle. It happened in my driveway, vehicle was stationary.
2009 Toyota Sienna with power sliding doors. I believe the cause of this issue may be a poorly designed roller hinge for the sliding doors. If the roller hinge fails and binds, it will cause the power sliding door motor and/or cable to fail. Passenger side power sliding door became stuck, partially open, with my handicapped son inside while I was parked outside his school for drop off. I observed that the power door cable was broken. When I attempted to push the door open to get my son out, the roller hinge failed, coming partway out of its track, and the rear side window shattered, covering the third seat with broken glass. A small amount of glass landed on my son. I was forced to carry him (13 years old, approximately 75 lbs.) out from the driver side sliding door. The door would not open or close so I was forced to have it towed to the dealership for repair. This is the second time this has happened! in 2015 an almost identical scenario took place in my driveway, in this earlier instance with the driver side slider door failing and shattering the driver side rear side window. Fortunately, no one was in the vehicle in that case, either. In the first instance insurance covered the damage, with a $300 deductible. A few months after that we paid $1100 to have the passenger side power door motor and cable replaced after the cable broke. This recent failure is estimated to cost between $2000 and $3000. As yet, insurance is refusing to pay for anything except the broken window.
During cold weather the lift gate will engage the power close feature automatically before user requests it. Normally the power close is initiated by the user pulling the lift gate down. This is a safety issue as it takes a good amount of force to stop the power close feature. Once you have stopped it, the door will raise, and than it will just begin the power close again. Sometimes the door will immediately begin to close once it has been raised, other times it will wait for a short period of time before doing so. Once it starts closing you have to move very quickly to avoid being trapped by the door. This occurs when the vehicle is stopped. It makes no difference if the vehicle is running or not, nor if the vehicle is parked on a slope or flat surface.
The electrically-powered sliding rear door on the passenger side failed in the closed position because the cable designed to do this task had rusted through and snapped. This is a known issue, but Toyota has refused to cover it. The door cannot be moved because the cable has wound itself up inside the door. This can trap the occupants inside the rear of the vehicle in an emergency. This makes the Sienna unsafe.
Power sliding door malfunction disabling the use of a sliding door. The cable that moves the sliding door broke making the door inoperable. A clear safety hazard by eliminating a point of access or regress.
The contact owns a 2009 Toyota Sienna. On several occasions, while driving, the driver's side power slider door opened without warning. The vehicle was taken to woburn Toyota (394 Washington St, woburn, MA 01801 (781) 933-1100) where it was diagnosed that the latches needed to be replaced. The contact stated that the cables were snipped, making the doors manual. The contact stated a few months later, the passenger side slider door inadvertently opened and closed. The manufacturer stated that the vehicle was not covered and did not offer any further assistance. The approximate failure mileage was 130,000. The VIN was unavailable.
The cable in the rear passenger sliding door for the minivan became frayed/rusted and snapped, causing a long metal cable to be hanging off the driver side of the vehicle (possibly could have hit other cars) and the door no longer works. The car was stationary (closing door) when this happened. The door was hard to open/close before this happened, and then the cable just broke one day. Toyota has a "warranty enhancement" for this issue for models through 2007, but are saying they will not cover it for the exact same issue in a 2009 Sienna, despite evidence I'm finding online that many of the 2008S and beyond are having the issue.
Drivers side sliding door cable snapped. This is a safety hazzard. It happened while my daughter was standing waiting for the door to open and the cable just snapped right in front of her face. We were in our driveway and the van was stationary. That cable came shooting out from the chase it sits in super fast. I can't believe this cable is actually outside the car!
Body- at 112,000 miles, driver's side sliding door wire snapped from normal use. Inferior material and or design alleged. Fuel item charcoal canister, oil control valve, and oxygen sensor failure at 116,000 miles.
Power sliding door mechanisms fail and door is unable to be opened manually or electrically, from inside or outside the car. If there is an accident there is no way to open the door. This is very dangerous.
Sliding passenger door cable broke. Could not close door and then later. Could not open door. Vehicle was stationary. Dealer states $1000-$2000 to repair.
A D V E R T I S E M E N T S
- Brooklyn, NY, USA