This is the second complaint I have filed with Toyota regarding the rear view venting window: I am writing a second email regrinding my serious concern and dissatisfaction regarding the resolution of the left rear venting window on my 2007 Sienna completely dislodging from the seal and falling out while driving with passengers in the rear of the car while moving. I have know spoken with the dealership (littleton Toyota) who declined and responsibility for this defect and repeatedly informed me it was Toyota Inc. Who was responsible. I was initially told my two different service department personnel who said the repair would be "under $30". I was then told by a 3 individual, cassandra, after I dropped the car off to get fixed, that now it would cost over $850 because the entire window needed to be fixed. I called Toyota Inc. And spoke with cortney who proceeded to tell me that I was out of luck and would have to assume complete responsibility. I asked to speak with a manager and was called by maria, who again told me that I as the customer would have to assume a significant portion of the cost given the warranty of three years had passed. Never mind the serious potential risk for injury, which neither representative would truthfully answer. I have now written the nhtsb and Massachusetts attorney generals office to file complaints. I will be filing a small claims case to seek reimbursement for the cost of this window and resolution regarding the right rear venting window as well. This is solely the responsibility of Toyota Inc. And they should be actively trying to reassure me it will never happen again and appreciative that no one was injured. I am resolute in this matter and will not rest until a responsible resolution is reached. Pictures provided.

- Westford, MA, USA

9/2/2016 vehicle was driven for about 1 hour without any road incident, parked in a shady location for about an hour and a half during which time a spontaneous crack, more than a foot long that not caused by an impact or any damage, appeared in the windshield on the driver's side. Toyota was notified and they refused to remedy the situation because of the age of the vehicle. However, the spontaneous cracking of a windshield seems to me to be a safety hazard just as much as exploding airbags, faulty shift levers, and spare tire holders that fall off and constitutes a pattern of disregard for safety on the part of Toyota. This is not the first faulty windshield I have encountered with a Toyota vehicle; previously I had a corolla that developed blisters between the layers of glass, also not the result of a road incident. However, they replaced that windshield when the vehicle was more than ten years old because it was a safety hazard.

- Lascassas, TN, USA

We were driving when back corner window detached from vehicle. No one injured or killed, but that easily could have happened if people were in vicinity. Same situation happened with other back side window a few years earlier on freeway, nearly striking vehicle behind us. Toyota was contacted but refused to recognize faulty design as their responsibility. I checked internet to learn other Sienna van owners experienced same problem. Please document as it is only a matter of time before someone is injured or killed due to neglect by Toyota.

- Washington, DC, USA