This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Fail of automatic rear hatch on replaced recall struts. Hatch will not stay open, causing possible injury. Hatch broke a broomstick I had used to prop door open.
On multiple occasions our lift gate after being opened manually slowly started to come down 12 inches then stop. On two separate occasions it fell down, once on my husbands back and once on mine, while we were changing our sons diapers. After this someone was always there to hold it making sure this didnt happen again. Once the weather turned cold it had failed completely with visible oil/grease showing on shocks. We were told "sorry" by the dealership, they said it was only automatic lift gates. We have been told multiple times the same shocks were used on both models just one opened by hand and another by motor but the same shocks held it open and these are the same ones that have failed. We cant understand why Toyota hasnt issued a total recall since so many people have had problems and injuries. We feel very fortunate that we were able to throw an arm up to help break the fall of it on our backs, so there were only bruises.
The rear hatch on my 2006 Toyota Sienna xle had the struts replaced under recall. Now, the power hatch will occasionally fail to close. I have started driving the van on one or two occasions without realizing that the rear hatch was still open because it had failed to close. Luckily, nothing fell out of the back of the van, but I think it is a real danger. I brought it up with Toyota, and they told me it would cost $1500 to fix. The problem did not start until the recalled lift supports were put in so I don't think I should be responsible for these incompatible parts. I did an online search of this problem, and it is clear that this is a very common problem for those of us who have had our lift supports changed out.
The rear lift gate gas support struts, that have been previously recalled for rear power lift gates, are failing now on non-powered rear lift gates on Toyota Siennas. The rear lift gate on the Toyota Sienna started to fail to stay in the up/open position about 3 months ago. Now the gas support struts have completely failed and the rear lift gate will not stay open leading to potential injury to anyone underneath the lift gate on the Toyota Sienna. The failure occurs now all of the time and the gate on the Toyota Sienna will not stay open. The same lift gate support was already recalled for vehicles that have power lift gates, but it is now happening on manual lift gates. The Sienna was taken to a local Toyota dealer who refused to repair the support strut. Toyota previously conducted a special service campaign (recall) 80C for powered rear lift gates in 2008. The part number for the previous recall is the same part failure with non-powered rear lift gates.
Both gas struts that support rear lift gate (manual) on back of minivan failed and the lift gate is no longer supported by struts. Gate is very heavy, and is difficult to open. And it does not stay open, making access to the truck impossible without second person their to hold up the heavy gate.
A D V E R T I S E M E N T S
- Villanova, PA, USA