This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power sliding door stopped working, passenger side. I went out to load the kids in the van, and the power door opened about half way, then shut by itself. I then tried to open the door again, but it would only open a tiny bit and would not shut. I did not use the door any further until I took it back to the dealer to have it looked at. The final verdict, 1400 dollars to fix the door. I bought the van 2 weeks prior to this happening, and it only had 61,000 miles on it. The dealership refused to help out in any way, except that they did cut the cable and now we can use it as a manual door. 5 year old van with 61,000 miles, and the automatic door failed. I wish I would have done a little more research, as this seems to be a very common problem that no one at Toyota wants to address.
Auto sliding door will not close tightly- looks closed then when you put it in drive or reverse, the door beeps and opens. Takes multiple times of pushing door button to get it to shut tight. Sometimes you have to get out and try and push it to lock. It is very difficult and now I don't use it because I'm afraid it won't close and a passenger would be in danger.
The power sliding door on my 2006 Toyota Sienna van fails to open either manually or by the power controls. The Toyota dealer refused to fix it since it was past the warranty period. I believe this to be a safety concern since the door cannot be opened, even manually. The Toyota dealer wants between $1,000 and $2,000 to fix it with no guarantees that it won't happen again.
The back passenger side door of my Toyota Sienna does not work properly. When the button is pushed to close or open the door, nothing happens. It will open and close when the handle is lifted and the door is guided a little on the track. I have looked online and it seems to be a very common issue with Toyota Siennas. This disappoints me as it is a very expensive repair! I think a recall is in order.
- Grand Forks, ND, USA
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We recently purchased this vehicle and are very disappointed in the quality of the power doors. After owning it for about 2 months the door just broke. The cost to fix it is $1800 plus tax. We have discovered that this seems to be an issue for many other Toyota owners. It seems that it is was poorly designed and it would be more than nice if Toyota would do a recall for this situation. It is a very expensive issue to fix and takes away one of the nicest features of the vehicle to not have the power door work. My hope is that with all the complaints out there we can get Toyota to own up to this mistake and reimburse us for having to fix this inevitable problem. Thanks for your help in this matter.
My power sliding door is stuck closed. This happened after it opened properly using the power button, but when I closed it, it stopped halfway. After several attempts using the power buttons to close it, as well as turning off the power door feature, it still wouldn't close. Since I was out with my 2 children, I forced it closed with the help of someone else. Now it won't open, manually or powered, and I am afraid of doing more damage to the vehicle by trying to force it open.
The Toyota Sienna 2006 automated sliding side door began to stick and close more slowly about a month before it became permanently stuck. Once it became stuck, the door would not close, requiring me to drive with a half-open door to the dealership or have the car towed. When I took it to the Toyota dealership they informed me I could pay $1600 to replace the door motor and fix the cable. Toyota did not inform me that we could cut the cable as a way to make the door at least function. I requested they cut the cable, permanently converting the sliding side door to a manually operated sliding door. There should be a recall on this door malfunction, which places children sitting in the back area of the Sienna at risk when the sliding door unexpectedly fails.
The passenger side sliding door will not open, either using manual or power assist. It worked great until one day, it just stopped. The power assist makes a noise, and the door "tries" to open, but the door is stuck closed. This is a huge safety issue because the children cannot exit on the side of the sidewalk (the right side), and must instead exit on the left next to the passing traffic.
The powered sliding door was stuck halfway open. I shut the power to the door off using the button by the steering wheel and tried to closed the door, resulting in a small piece of metal snapping off and just missing my eye. There is cable that the door slides on that is damaged and frayed. This is preventing the door from opening and closing properly, even manually. The dealer wants $1200 to repair the door, or $150 to remove the power and use the door manually.
The motor on the sliding power door failed. I called Toyota and was told I would have to pay to repair it. I have an extended warranty on my car but it is not a covered component.
Upon returning home from picking up my child at school, I was unable to close the left sliding door to the van. I tried with all of the buttons (van, door frame, remote - I even disabled the automatic door and tried manually), but nothing worked. It would close about 2/3 of the way and that was it. I contacted Toyota usa and at first, the man with whom I spoke inferred that this was not a problem he had heard about. After some time, he admitted that this has been an issue in the past. At my local dealership, the technician stated that the plastic piece that goes on the cable is known to break, which is what happened to my van. These plastic pieces fell into the motor, which made it malfunction. In order for the automatic door to shut again, I would have to replace the entire motor and cable according to the technician. The estimate given was approx. $2300. This is not an unknown problem to Toyota; the design team recognized this issue and made improvements to later models yet there has not been a recall issued. Had I been out with one or both of my children, we would have been stranded, unable to close the door - automatically or manually. The door would not shut. I would like to see this issue investigated and for Toyota to take ownership of the problem.
Both of my manual sliding doors on this vehicle will not open from either the inside or outside. I went to Toyota of on 9/10/11 with the passenger side not opening-this has been an ongoing problem for years. They denied being able to fix it on a goodwill policy despite the chronic problems. By the time I returned home from the dealership, the driver's side sliding door no longer opens. Now I have to Transport 6 children in my van and both sliding doors won't open. They have to enter/exit from the front seat/rear hatch-major safety issue. The dealership wants $650 per door to fix the problem-$ I don't have. I am furious and frustrated-will never buy Toyota again-we didn't opt for the electric door so that we would avoid door problems-now what?
The contact owns a 2006 Toyota Sienna. The contact stated the passenger side automatic sliding door jammed in an open position and would not close. The door eventually closed after constant force was applied. The vehicle was taken to an authorized dealer who stated the door would require several replacement parts which included the sliding door bracket, motor, hinge assembly, and door weather strip. The vehicle had not been repaired. The manufacturer was not made aware of the problem. The approximate failure mileage was 81,469. Updated 11/03/2011
My drivers side power sliding passenger door cable jammed without warning while out with my family. I had 2 small children in the back seat. I was unable to close the door, even after turning off the power switch trying to use it "manually". had to call a friend to take us home, as I could not drive the vehicle with the door open. My husband was able to pull on the door hard enough to snap the stripped cable, and the door will now function manually. Upon inspection, it appears that the protective coating on the cable wore off, exposing the bare wire which started to uncoil...thus causing the door to jam. I have been told the repair will cost me $1800. This is unacceptable, and I am insisting on a recall for the power door cables.
2006 Toyota Sienna automatic sliding door on passenger side will not open and close when using remote, or console buttons. This starting occurring August 1, 2011.
The door stop weld broke after warranty expired. This is a common Toyota problem and needs a recall. The repair is very expensive and Toyota refuses to contact customers about this issue.
A D V E R T I S E M E N T S
- East Hanover, NJ, USA