This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When the liftgate is open electronically, it falls about 10 inches after it reaches the fully open position at which point the power motor will engage and power the liftgate to the fully closed position. The liftgate safety operation does not go back into open position with children underneath the liftgate until after injury. There needs to be recall before major injury happens to a child. These children are getting their backpacks without paying attention to the liftgate and it is closing on them!
Vehicle's vsc engaged and applied braking and steering interference at 65 mph on a straightway on the highway in dry conditions and on a non-distressed roadway. This caused a very dangerous situation.
The lift gate struts, which have already been replaced via a recall have failed. The lift gate will not stay open with the lift gate motor on or off. It slams shut and is very dangerous. When trying load in groceries today, the lift gate tried to close on me. Lucky children where not the ones that were underneath.
When using the remote buttons for the power slider doors, there is a loud popping/grinding noise and the doors fail to open. The first time we realized this was a concern, the vehicle was parked in the driveway. Our concern is that one day the doors will quit working all together and our children will not be able to get out of the vehicle in the event of an emergency.
Passenger side automatic sliding door stopped working 5 years ago so we used it manually. Door stopped working manually 2 years ago. Driver side sliding door was not automatic. One year ago began not working intermittently. Now you cannot open the door from the inside. This posses a great safety hazard. Passengers in the rear two rows of the van cannot open either door in an emergency.
- Snyder, NY, USA
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I have a 2005 Toyota Sienna and three other Toyota vehicles. Because I vacation and my extended families live in trinidad I shipped the vehicle there for my used. When I saw the recall, it was the shift lock solenoid assembly. For more than a year I tried to have Toyota resolved this problem. Nowhere in the recall notice say anything about the vehicle location. It's a worldwide recall, so I thought it can be fixed at a Toyota dealership in trinidad. I was told that they would look into it. I said if they gave me the part I can take it there and have the authorized dealer install the part. Now it a problem because they say the vehicle can only be fixed in the usa. It never said anything about that in the notice. I believed Toyota have a responsibility to fix my vehicle with some kind of working together with me to resolve this matter. What can you do to help me in this matter, I don't owe anything. I am still paying for 2 of my new Toyota cars. The part in the shift interlock system has a component the shift lock solenoid which prevent the shift lever from moving out of the "P" position unless the ignition is on and the brakes pedal is depressed. There is a possibility that the solenoid could be damage and the shift lever could moved out of "P" position with depressing the brake pedal. Resulting in the vehicle roll away, which could cause a crash.
I have experienced numerous problems with the doors on my 2005 Toyota Sienna AWD xle. Although all of the doors were previously repaired under warranty, the problems continue with front doors squeaking, the back sliding door automatic door does not open and the rear hatch fails to close.
"takata recall" we purchased our vehicle about a year ago and do love our Sienna. The vehicle will down shift and the traction control kicks in while we are in a curve. It is so bad that it almost comes to a stop and skids around the curve. It doesn't matter if you are going 30 or 45. It happens several times while driving on a daily basis. We have took our vehicle to a mechanic and they have hooked it to their machine and can not seem to tell what is going on with it. I am very concerned because I carry my small children and am afraid the vehicle is going to cause me to wreck. We have been told that it could be several different things and that it is going to be trial and error to find out which one it may be. While costing us hundreds, even thousands of dollars. This morning my husband went to the Toyota dealership and the guy told him that he is more than sure that it is the "yaw" rate sensor, he has seen it on several Toyota's. he has seen this on several Toyota and that Toyota themselves will not fix the problem. I understand that my vehicle is out of warranty but I am very upset because it sounds like there is a problem with that particular part on many vehicles yet Toyota will do nothing about it! I do not understand why I should be out money for a faulty part. Make no mistake I will not be purchasing another Toyota for this reason. If Toyota will not make the effort to fix the problem why would I purchase another vehicle made by them, it is bad customer service. If this was something that I had caused myself I could understand. Just this past summer we replaced the air conditioner, I did not want Toyota to fix that because it is normal vehicle maintenance. This is something that Toyota needs to deal with and fix because their vehicle is not safe!!!!
I have a problem with the sliding door when it snapped suddenly while it was on a steep hill, the car was stationary on a city street. Now the door is stuck and I cant open it neither automatically nor manually.
Contacted local dealer and Toyota about "customer support program ZE6" cracked dashboard. Dealer keeps promising to install month after month, for the last six month with no resolution. Toyota said they no eta on replacement dashboards. Car is not in a sellable condition with cracked dashboard.
I was driving North on interstate 55/70 approximately 5 miles East of the poplar street bridge when the sunroof shattered. There was no indication of a problem with the roof and nothing was thrown up by or dropped from a vehicle in the area and I was not passing under an overpassing street. The sunroof just shattered on its own dropping glass into the vehicle as well as off the rear of the vehicle. I closed the interior shield to minimize the amount of glass in the vehicle, but glass continued to fall off the back of the vehicle all the way back to orland park.
On the Toyota Sienna there are hundreds of reports of the doors not opening or not being able to open them. On my sister's car the automatic electric door as well as the manual door have both stopped working. With these doors being broken and unable to open...anyone in the back of the car would be trapped in an accident or fire. These doors need to be recalled.
In the past month, I have had major issues with three of the doors on my 2005 Toyota Sienna xle. The tab welds on the front driver's door have snapped, the cable on the passenger side sliding door snapped and the driver's side sliding door only works manually. When I called Toyota customer care, I was told that the sliding doors would be covered under an extended manufacturers warranty and that the front door, had an extended customer care program because of a known issue with the welds. Obviously this was a big relief for me because of the cost of repairing the doors ($ 4,000+). when I was transferred from the call taker to Toyota itself, I was then told none of the doors are covered. I was told the doors were covered under an extended customer car warranty because it is a known problem. The extended warranty for the doors has expired so Toyota won't cover them. As of now the passenger side slider will not open because the snapped cable jammed the door shut. The driver's door makes two loud "clunks" when open and closed and it is just a matter of time before that door becomes inoperable. I would think that not being able to exit one of the doors would be considered a safety risk and it is obvious Toyota knows of this problem because they already had the extended warranty.
Driver side sliding door will not open at all, manually or automatically. Originally, with less than 100,000 miles, this sliding door would partially close, but just before latching closed, would reverse direction and reopen. Toyota dealer stated this was not part of Toyota's extended warranty, but replaced the hinge for the cost of parts when the passenger side sliding door also began having problems opening with the interior buttons and remote (at about 110,000 miles). Evidently, Toyota's extended warranty does not cover very much because the dealership has told me every time that it was not a warranty item, and contacting their corporate resulted in no action. After having all the items fixed at the end of may, a month later the passenger sliding door once again would not open with the switches, and quite often hangs up partially open or closed when using the handles. This causes a problem/safety issue especially when the children are dropped off and picked up at school because they (or a teacher) have to return to the vehicle, or parent get out and go around, to close the door. The driver side door not opening at all now poses a serious risk should an emergency happen and the driver would have to climb over the seat or exit the van to go to the passenger side sliding door (that may hang up) to reach our young daughter. I believe Toyota should have to issue a recall on their 2005 Siennas' sliding doors because this results in many dangerous situations and this is an extensive problem (I know of multiple owner's with these problems and a simple google search gets countless hits).
I first experience issue with the doors closing but not smoothly and the dealer at the time was where I purchased the vehicle and they said there was nothing wrong but I would occassionally have to tug on teh door latch 5-7 times very forcefully in order for the door to disengage and start to open. I switched to a Toyota dealer within 5 miles of my home and had my car in for regular service several times I requested the side sliding doors checked because the driver side had more frequent occurance of not opening unless tugging very forcefully on the latch and then once it started to open it made a creaking sound that I explained as sounding like a strained metal wire. I asked if there were any issues with door mechanisms or motors etc as I had not received any type of recall notice, etc. I was told on 3 seperate occassions that the doors were in working order. On 7/16/13. I brought car to dealership to diagnoase service eng light that came on and indicated sliding doors were making odd noises and seemed to have difficulty closing completely. The dealer called the next day and indicated a cost $5K for repairs. I inquired about the sliding doors and was told by the phone rep that there was no documentation of a door problem and I explained that I have been experiencing issues with the sliding doors on both sides and it was supposed to be checked. I was asked to hold and then was told the doors were checked and had no issue. That was a lie. I left for vacation on 7/19 and returned on 8/7 without my Sienna. The day I got back the passenger sliding door opened but but would not close I hit the button to close I heard the motor for the door but it didn't move. I found a peice of black plastic on the ground and a metal cable hanging from the side of the car. I was not informed of recal/extended coverage for the sliding doors I would have demanded replacement!
I lilve in Colorado and the doors will not open when weather drops below freezing. My kids could not open door from inside either. I recently broke the handle while trying to jerk the door open. It only happens in winter, but have never had this issue with any other vehicle.
Automatic sliding door will not work properly. It will not shut unless done manually. Occurred soon after passing 50K miles. Dealership "could not diagnose problem" and wanted ~$1200 to replace motor in door. Appears this is a common problem that Toyota will not address.
The sliding passenger suddenly failed to operate. Can not even manually close the door. Appears to be an issue with cable. Had to drive home with the door open. Very unsafe with little children in the vehicle! there was no way to manually override this issue either!
A D V E R T I S E M E N T S
- Sacramento, CA, USA