This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My power sliding rear doors malfunction. Sometimes the door will even start to close on its own as me or my wife are putting my small child in his safety seat. The most common issue is the door not opening or closing automatically. I was quoted almost $3000 for the repair to both doors as they are both malfunctioning. The dealer rep told me this is a common issue and the mechanic even said it happened to his van. This obviously is a common issue that should be investigated immediately, I found people even here complaining if the same/similar issues. Please help!
The power sliding door on the passenger side will no longer function when the handles are pulled or when the buttons are pushed. It lurches but never moves. It must be deactivated and used manually. We were quoted a price of $1000 to repair it and told this was very common in the 2004-2007 Toyota Sienna models. There should be a recall to have this service performed free of charge.
Power sliding door fails to operate from inside buttons or remote control. Power sliding door will only will work when the outside door handle is pulled. Motor that moves the door front/back works fine when the door is activated from the outside handle. This creates a safety situation in the event passengers need to exit the vehicle in an emergency. Warranty enhancement fails to address this adequately as Toyota dealer wanted to charge $115 fee to assess the issue and he advised there are several parts not covered by the extended warranty enhancement.
Passenger side power sliding door hinge broke at the joint attached to the door which made the door sag and rub up against the rear quarter panel which resulted in scratched paint and metal. Door was not able to be opened by remote. Had to be 'helped along' to get it started opening. I thought it was electrical until I took it to the dealership. Toyota part number is 68380'08031. As a result of the broken hinge, the door lock actuator has burned out and will not open the door with the use of the remote. Toyota only has a recall for the cable in the sliding door mechanism, but the dealership will not replace the cable until it is actually broken. This same type cable holds up the spare tire and they did replace it. I guess a tire falling into the road is more important than my child falling out of the van if the door falls off!
Toyota has issued a csp to fix the power sliding doors in our model. Ours broke over a year ago and the cables were the only problem at the time. Toyota took almost a year to get the parts to start fixing the doors. Now they are telling us that many other parts are broken and not covered, this seems like a bait and switch tactic to me as I have read hundreds of blogs and posts stating the exact same thing happened to them, with a $1500+ price tag. I feel that the parts broke due to Toyota taking so long to get the notice out to customers after the issue was already happening. I think it is a scam and would like it to be investigated, I think they should be responsible for the entire repair cost since when we went in, only the cable was broken.
- Brandon, FL, USA
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The automatic rear sliding door on the driver side broke. I can see that Toyota acknowledged the problem and extended a warrant to 9 years or 120,000 miles (whichever comes first). Well, my vehicle has over 120,000 miles and I am now unable to use the door at all. After doing research I have found that many people are experiencing the same problem. I think this should be a recall and not a warranty extension. I have no way of currently opening the door. This is a major safety concern considering I have three small children. If something were to happen, an accident or any other circumstance to get to my children quickly, I would not be able to. The automatic doors was the selling point for our purchase of this van. Toyota says to come in and have the automatic door deactivated so that we can use it manually. To have it fixed costs between $1,000 and $3,000.
The contact owns a 2005 Toyota Sienna. The contact stated that the drivers side door made a loud popping noise whenever it was open. The vehicle was not inspected by a dealer or independent mechanic. The manufacturer was later contacted and they offered no assistance. The failure and current mileage was approximately 99,487......updated 01/14/13 updated 01/14/2013
The passenger side power sliding door has jammed and cannot be opened. We had to let our son out of the car at school on the driver side and he was almost hit by another car. Toyota has known about this issue and has issued an extended warranty, but they should be covering all vehicles when it comes to child related issues. Offering a limited warranty extension does not cure their failure to produce a safe vehicle for the consumer. We have already replaced the passenger side and now the passenger side has failed.
The contact owns a 2005 Toyota Sienna. The contact stated that while the vehicle was parked, she tried to open the rear sliding door and the door could not be opened. The vehicle was taken to a private mechanic but was not repaired. The manufacturer was not notified. The failure mileage was 122,000. The consumer stated the sliding door was inoperative. It would close on her or her kids at any given time. Updated 12/18/12
The power sliding door of the Toyota Sienna is faulty and according to the dealer the failed part is the actuator. The car has 73K miles and it is unacceptable that this particular component failed. You can't open the door using the fob or the remote switches so during emergency this will pose a problem when exiting the vehicle. I see a lot of similar occurrence in the internet so this could be a defect in the design.
Sliding door is not open and close when using electrical button. We got the extend warranty but when we bring to Toyota dealer they told us have to pay $295 to check it. If a defect is not under warranty. I fill it is not fair. Door is not open because the latch was not release by pushing button. Is it safe when children are in side? if we remove the latch everything is working fine. Please help american consumer to make Toyota responsible for any lack of assembly. They have to pay for the time of inconvenient also. Please investigate this issue. Thank you
We have had complete sliding door failure from the latch release motor for both the passenger and driver side doors. The malfunction is electrical and was in no way caused by mis-treatment or an accident. The passenger side door failed first and several weeks later the driver side sliding door failed in the same manner. This failure has resulted in passengers not being able to open the sliding doors from the inside of the car. The doors will only open from the outside.
Toyota recently issued an extended warranty notice for the Sienna van rear powered sliding door. However, they conveniently excluded key components, from this warranty, that allows the door to operate fully and correctly, such as the actuator. The power sliding door on my Sienna does not work due to a faulty actuator but Toyota will not cover it because it is not on their secretive list of covered components. Even though they admit oem component failure of the powered sliding door through their extent warranty notice. So now I am simply looking for Toyota to cover a component that they should be held responsible for. The dealer wants ~$900 dollars for the fix!
The passenger sliding door on the vehicle does not work. The Toyota dealership said it's a motor defect not covered under Toyota's warranty enhancment for the door. This has become a safety issue because my son is not strong enough to open the door manually and in order for him to exit the vehicle, he either needs to exit on the driver's side into oncoming traffic, or climb to the front seat to use the front door. On more than one occasion, we were almost hit by a car while dropping him off at school. There is no parking lot there and neither parents nor children are supposed to exit the vehicle at all on the drivers side. My son couldn't get the door open so I had to get out of the car and was almost hit by another car not expecting me to be opening the door. It is more than a matter of convenience, it is essential that the door can be opened and closed using the power feature. The manual sliding door is way to heavy for a 5 yr old to use safely.
Cpsc#I1260525A. 2005 Toyota Sienna. Consumer stated about two years ago, she started have problems with the drivers door on her mini van, which was making a loud clicking/grinding sound every time it was opened or closed. She stated she got it fix and it's giving her problems again. The consumer stated she can only open the door halfway to get in and out. Also, the windows were not operating properly.
Driver door mounting panel weld broke and now is causing a popping noise when opening and closing the driver side door. Toyota sent out an enhancement warranty notice on June 18, 2012 knowing full well that the vehicle prescribed warranty had expired and refused to fix the problem. What is the point of notifying owners about the defect when they refuse to fix the problem. Toyota need to be compelled to issue a recall rather than just notification since other owners are also experiencing the same problem.
The car's power sliding door sometimes cannot be closed. After pressing on the remote control to close the door, it moves the door to the close position. However, the door opens itself right after it gets to the close position. I brought the car to a dealership in California (elmore Toyota) back in 2007 shortly after the warranty went out, but they said that it would cost me several hundred dollars to fix the problem. In May 2012, I received a letter from Toyota indicating that they will extend the warranty to cover the cable and the latch that causes the issue. Therefore, I brought the car to elmore Toyota only to learn that the reason the door would close is caused by the rear slider hinge that was sagging due to the door weight and causing the problem. So the warranty would not cover the fix. In my opinion, the warranty extension should cover all assembly components causing the very problem with the door, not just the cable or the latch. The purpose of the extension should be to fix the door closing problem for customers no matter what component of the assembly is causing it.
I estimated mileage and dates because it seems that after our first winter with the vehicle we began to have issues with the doors in cold weather. I live in nashville, tn so it's not like we have ferocious winters. At that point, my kids were 3 and 1 and obviously still needed to be in carseats. There were times I had to climb through the front seats with each of them because I could not get the doors open for anything. I know this is a widespread problem as I have been researching it for years. Many home remedies I would see had raised concerns with others because of the potential to corrode the gasket. So, what I have found to work, is not good for everyone, but it does work. With my gloves on and my hand stretched flat, I bang the crap out of the top of the door at a 45 degree angle. At times, it has left me bruised at the heel of my hand, but I am able to get the door open and allow my children who are now 8 and 5, to enter and exit the vehicle properly. I would think the school would frown on them climbing out the front door in the car rider line in the mornings. :)
Cable on driver side sliding door snapped and is now hanging down on outside of vehicle. Can only open side door about a foot manually and it locks and closes. Can not get kids in and out of that side at all. Door closes shut very quickly and strongly which is a safety hazard especially with children sitting in the back and trying to get out of the side doors.
Our 2005 Toyota Sienna has had multiple problems with the power sliding doors. Originally, the driver's side door stopped closing automatically. When button was pushed to close the door by all methods, on remote control, on driver's head panel or on panel next to sliding door, the door would begin to close then slide back open without warning or without us doing anything to open it back up. Our local dealer fixed this original problem as it was under warranty, but now the passenger side power sliding door has the same problem but we are out of warranty and the cost is too exuberant for us to have it fixed. This appears to be a problem for many Toyota Sienna owners and can possibly be a danger.
A D V E R T I S E M E N T S
- Fort Dodge, IA, USA