This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power slide door pulley cable assembly failed on the driver side of a 2005 Toyota Sienna xle with 84,000 miles. The cable snapped and renders the door useless. Pauly Toyota dealer (crystal lake, il) did not even come within 20 feet of the van and quoted me $1600 to repair. The cable of the passenger side of the car has shows that the protective cable coating is crumbling and the cable is rusting making it a matter of time before passenger side door cable snaps as well. This is a very poor design that the cable is constantly exposed to the elements and prone to rusting and snapping (there are a lot of posts on the internet of 2004 Sienna owners with the same problem). The failed part is the cable, but you are required to purchase the entire motor assembly to repair - it is a poor design to begin with, especially for owners that live in cold weather climates where the vehicle is exposed to freezing/thawing, road salt, etc.
This complaint is in regard to Toyota recall 08V-244, which replaces the struts on the back door hatch. The dealership, fred anderson Toyota of raleigh, informed me of the recall and recommended that the struts be replaced. Unfortunately, once the new struts were in place the door would no longer close properly. The dealership informed me that the motor was too weak to work with the new struts and that I would have to pay for a new motor. I have found on edmonds.com that this is a common problem. It is evident that Toyota did not consider the impact of the new struts on the motor. Consumers should be made aware that allowing Toyota to replace these struts per the recall will render the back door inoperable. Toyota should revise this recall so that new struts will be used that actually work with the existing motor or installation of a new motor that will work with the new struts should be covered. An additional safety concern is that the new struts are too powerful. The back door shoots up like a rocket. This may be caused B/C the existing motor is too weak to offer any resistance. I am afraid that the door will cause damage to property or another person B/C it opens up much too fast and much too hard.
Safety issue - vehicle was not equipped with a spare tire, jack and tire wrench. Run-flat tires were prematurely worn prior to 30K. Toyota dealers refuse to resolve tire issues and will not add spare tire and jack to vehicle. This is major highway safety issue!
The drivers side seat belt in my 2005 Sienna (Toyota) folds over and will not retract. The added slack and lack of retraction is a serious safety problem. This has been an ongoing problem since the car was less than a year old. It seems to have worsened lately.
Driver side mirror shakes vigorously during high speed traveling (65 mph) making unsafe for changing lanes or especially at night, it will disturbs the driver with bouncing lights.
- West Sacramento, CA, USA
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When the rear windows of my 2005 Toyota Sienna are rolled down the door will not stay open, it is especially bad if you are parked on a hill. If the window is rolled up, then the door stays open "catches" it is most apparent on my manual door although the power door does the same thing except the motor precludes it from shutting itself. I find this very dangerous especially around my two year olds. When I went to the dealer, they were surprised that the door wouldn't stay open and then proceeded to tell me it was a safety feature so you don't leave your windows open!!!! I laughed out loud. So, that's my complaint. It seems they all do it. The ce and le w/package 1- manual doors are the worst of course.
Ever since this vehicle was brand new it has continued to exhibit occasional problem with brake pedal becoming hard, with little or no play, necessitating the need to push very hard on the brake pedal to affect stopping. Normally the brakes are very good. There does not appear to be any particular cause for this I.e. pads being wet, road salt, etc. It only occurs occasionally and seems to go away after driving for 20-30 miles. When it does occur though it is difficult to stop.
A D V E R T I S E M E N T S
- Crystal Lake, IL, USA