This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Toyota Sienna. While driving at speeds of 20 mph over a speed bump, the spare tire fell off from the bottom of the vehicle. The vehicle was taken to an authorized dealer where unknown repairs were made to the vehicle. The failure did not recur. The failure mileage was 41,000 and the current mileage was 97,000.
The contact owns a 2004 Toyota Sienna. The contact stated that the spare tire unexpectedly fell off of the vehicle while driving 10 mph. The tire had never been used. The vehicle was taken to the dealer for inspection, but they did not explain the reason behind the failure. The failure mileage was 94,000.
The contact was not aware that vehicle had a flat tire, but no spare tire. He was not informed before purchasing the vehicle that there was no spare tire. He was told he had a doughnut for use in case of a flat, but one was not included. The dealer was unable to answer questions about the tires. The manufacturer of the tires told him they have written letters to car manufacturers to tell consumers there was no spare tire. He wanted to replace the damaged tire only, but the vehicle manufacturer told him all the tires have to turn at the same rate, and that was why he could not replace only one tire.
- Modesto, CA, USA
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- Spencerport, NY, USA