This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver's side seat belt buckle stopped locking in seat belt. Buckle unit then came apart. I called toyota; was informed that there was a recall on this matter. I was told that I was 2 years past the scope of the recall. I informed them I never received a notice of recall so how would I be aware of problem until it occurred. Spoke to supervisor was told I was no longer covered under recall. Went to 2 mechanics and was unable to obtain needed part. I feel that for this safety item there should be no time limit on a recall and I felt Toyotas help in remeding the situation was poor especially as they tout their vehicles safety.
From the time I purchased my 2004 Toyota Sienna, the driver-side seat belt has never worked properly. Most of the time it would not retract, but was sometimes fixable by moving the height adjuster up and down. Sometimes it would be over-extended for days, then retract on its own. It is now fully extended and unable to retract. I made an appointment two weeks in advance with a Toyota dealership (80 miles away) to fix it but, because of a miscommunication, they were preoccupied with repairing four recall issues and neglected to address the seat belt problem. Instead, they gave me an estimate of $335 to replace it. The following statement, dated Jan 7, 2016, was sent to owners of 2004-2006 Toyota Siennas. Apparently the former vehicle owner did not follow through. I purchased the vehicle from a maui dealership in October of 2018. "warranty enhancement program ' ZF2 2004 ' 2006 model year Sienna vehicles extension of warranty coverage for front seatbelt assemblies Toyota has received a number of reports regarding front seatbelts in certain 2004 ' 2006 model year Sienna vehicles. In these reports, customers have indicated that the front seatbelts (right and/or left) may slowly or non-smoothly retract. Although the front seatbelt assembly is covered by Toyota's new vehicle limited warranty for 5 years or 60,000 miles (whichever comes first), we at Toyota care about the customers' ownership experience. Toyota is now extending the warranty coverage for repairs related to slow or non-smooth retraction of front seatbelts." Since this is obviously a common and hazardous problem with 2004-2006 Siennas, it seems like it should be warrantied under a recall program.
1) seatbelt twists and gets jammed in the guide near the retractor. Seat belt pulls out, but then will not retract as it is wedged in the guide.this has happened numerous times, but now it is quite wedged. And unusable at the moment. 2) cable that pulls the side door open and closed has rusted and broken. This was subject to a Toyota voluntary service campaign, but my problem started after the expiration of the service campaign.
Passenger side seatbelt constantly gets jammed up, folded over and renders it un-useable. Very unsafe!!!! I just fixed it so I am not going to recreate the scenario just to get a photo....this is the 5th time it has happened!
- Bennington, VT, USA
Search CarComplaints.com for these popular complaint phrases...
Seat belt buckle unlatches itself while driving (city streets as well as highway) or stationary. This occurs ever after shoving the tongue back and forth in the latch several times and it remains latched. Later, it will unlatch itself. It has occurred mostly on straightaways, but also in turns. I removed the latch assembly and blew compressed air through it. Two large red plastic pieces came out, but the problem returned on the next drive. This situation has been going on for about two weeks now. It has occurred from zero to 65 miles an hour.
Was getting into van to drive and pulled the seatbelt across my chest, it was slack so pulled a little more to get it to retract and come out, it would not, kept coming out and stuck all the way out now. Would not go back in.
The contact owns a 2004 Toyota Sienna. The contact stated that the front driver side seat belt failed to properly restrain her. While driving and while also in park, the seat belt would release and unsecured the contact. The vehicle was taken to the dealer where it was diagnosed that the seat belt assembly needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 113,310.
Front passenger side seat belt gets jammed where it comes out of pillar. Won't retract or pull out. I have to remove trim and pull it loose from inside. This has happened many times over the last several years and if you google it you will find many hits on this.
Toyota has offered a warranty extension on defective driver/passenger seatbelt mechanism, however, when I visited the dealer and after they have confirmed that my seatbelts are defective, they cannot provide an estimate on when the parts needed for repair would be available. I opened a case with Toyota corporate, however, after numerous phone calls and promises for callback and resolution they have not returned a single phone call. This is a safety issue and needs to be addressed asap not after someone dies in an accident due to defective seatbelts. Symptoms include seatbelts not retrieving, getting stuck, and overall not advancing in or out requiring that they be loose when driving. Seatbelts are getting stuck at different times, but most frequently when being operated such as extended or retracted. Once the seatbelt is stuck, it's very difficult to get it going again such that my spouse had to drive home on a few occasions without the seatbelt. Toyota knows about this issue, but is not doing anything to fix it.
Front seat belts fail to retract back. I spend atleast 15 mins to retract it back with pliers each time it happens. Huge safety issue as my family with kids use the van. The issue is happening since I bought the van (used) in jan2015 and it happened again today 4/12/2016
The problem: Front seat belts intermittently fail to retract. This issue has been observed to occur when getting into the car and fastening the seatbelt. This issue occurs infrequently but repeatedly. Toyota has provided a "warranty enhancement" for this problem. However, the problem cannot be duplicated "on demand" at the dealership (Toyota of puyallup), so the dealership is refusing to fix the problem. I have repeatedly explained to the dealership and Toyota corporate that the issue is intermittent and cannot be duplicated "on demand", and Toyota corporate has in fact affirmed that the issue is indeed "intermittent." But they still refuse to replace the seatbelt mechanism with an updated version that purportedly remedies the problem, simply because the issue cannot be duplicated at the time when the car happens to be at the dealership for servicing. My concern here is that seatbelts are (obviously) an integral facet of passenger restraint during an accident, so I'm perplexed as to why Toyota is unwilling to fix a problem that would appear to be related to passenger safety and is -- by their own admission -- known to be intermittently duplicable.
The contact owns a 2004 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 13V429000 (power train) and 05V327000 (seat belt) and stated that the parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Part distribution disconnect.
The front driver's side seat belt has a tendency to fold over and get jammed in the slot where it retracts. A quick seach online has found many owners with this similar issue. When this issue occurs, it pretty much leaves us in an unprotected and dangerous state. Surprisingly, what appears to be a similar problem has prompted a recall for the second row passenger seats, but not for the front driver's side. Based on the numerous customer complaints online, it appears Toyota's only solution is to have customers replace the seatbelt system for hundreds and hundreds of dollars. In regards to this kind of safety concern, I as the consumer feel that Toyota should be responsible to replace this obvious design flaw/or production defect immediately by issuing a recall particularly for the driver's side front. I'm urging investigation into this so that a solution can be obtained, before it is too late, and someone is seriously injured in the event of an emergency or accident. The seat belt seems to fold over too easily when seat belt is pulled a little faster (not to be confused with the click and stop, which is how all seat belts are designed). This is seemingly a regular occurance now in my case, and for the affected Sienna owners, we can't keep taking the car back to the dealership, or taking the inner panel out to fix ourselves (which is what I've been doing), every other day. Please issue a recall for this, as I am sure many owners will be very grateful for this. Thank you.
Drivers seatbelt fold over and becomes stuck in its retraction slot. Seatbelt is unusable. I need to drive without a seatbelt. Unable to fix by self. I then need to take to dealer or mechanic to have seatbelt untwisted. This has occurred numerous times over the past 3-5 years. [internet search finds numerous persons complaining about this issue for 2004 Sienna].
The driver side seatbelt twists and gets stuck in the bezel. This has happened several times and I have been able to fix it after working on it for a few minutes but today it happened again and I was unable to fix it and am forced to drive without a drivers seatbelt!!! I have only owned this car for three weeks and have had this seat belt get stuck after normal use at least 6 times.
A D V E R T I S E M E N T S
- Riverside, IL, USA