This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2004 Toyota Sienna van drivers side sliding door rear latch has become detatched and the door won't close. Not only is this a safety hazard while driving but the locks will not engage with an open door.
I bought a 2004 Toyota Sienna in March 2004. August 2010, I noticed that the driver's side door did not close smoothly & noticed that the door stop (midway between hinges) was busted. I bought the part & thought this was all that needed to be replaced. It got really bad really fast to the point that the door made a lot of popping when I opened & closed it & it was becoming difficult to open & close. On August 17th I took it to a local auto repair place to install the door stop since you have to get into the door to install it, thinking that the new door stop would solve the problem. They called & said they needed to repair some damage inside of the door before installing the door stop - at a cost of $248. On approximately December 17th, I noticed the driver's side door was starting to pop again. I took it to a body shop & they said the door needed to be replaced at a cost of approx. $2,000. They suggested reporting it to my insurance company because the damage was not normal. Erie insurance denied the claim, claiming it was a manufacturers defect. I called the body shop & they found NV003-07, which I was totally unaware of. I called Toyota corporate office and they said the warranty for fixing the problem had been extended to 5 years & 100,000, even though NV003-07 did not say this, and I was out of luck. I am angry because Toyota never notified me of the problem & never did a recall on a manufacturing defect caused by their negligence. All they did was put out a bulletin & hope I never found out about it until it was too late, which is exactly what happened. I have been a loyal Toyota customer since 1986 - I am done with Toyota & will never buy another Toyota again. This is irresponsible, dishonest and inexcusable on their part. The car is totally unsafe because I have to be able to open and close the driver's side door without it jamming. I should not have to pay $2,000 to correct a problem Toyota created. I know am not the only one experiencing this problem.
I own a Toyota Sienna 2004 van and there has been this persisting and irritating popping sound when you open and close the driver side door. I called Toyota and they said that the vehicle is no longer covered by the warranty. Nothing was done by Toyota, so I had to had it repaired by myself at my expense.
Power sliding door on my van quit working. Door is stuck half opened. Took to Toyota said it was a common problem but the warranty wont cover. They said it was due to door sag due to hinge but this is not the case I cut a steel cable and was able to close the door manually. It works fine manually you would think it was due to what they said it wouldn't close at all. Many people are having this problem and Toyota is doing nothing about it.
I have a 2004 Toyota Sienna. I have slider doors that I have been operating manually for several months as they were broken and were too expensive to fix. I was closing the slider door today when it popped off its' track and smashed into the back window of the van spraying huge chunks of glass all over the back seat. The slider door was hanging off the van about a foot away from the van. There were three little girls in the van who were very scared but luckily they were not hurt. My daughter was headed to the back seat when I pulled the slider door closed and the incident occurred. If she had been seated in the back seat, she would have been injured badly by the broken glass. I had the car towed to Toyota. The van door was hanging off the van in such a precarious position, the tow truck driver had me sign a damage waiver since he was hesitant to Transport it.
- River Forest, IL, USA
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Plastic sheathing on passenger power door, the only power door, dried out and cracked causing the cable wires to be exposed to the elements. As a result, the wires of the cable began to rust and fray and tangled in the door so that it was half opened and would neither open nor close even with the power off. We had to cut the cable off to get the tangled cable free of the door so we could close it. It is poor quality to have the plastic on the cable dry out and crack off so that the power door is unable to be used as a power door which is an option you have to pay extra for. We also had small children buckled into carseats at the time and had we not cut the cable off, we could not drive it as I said the door was stuck half open/half closed.
Power doors on 2004 Toyota Sienna snapped. One door will not open even manually. The dealer tells me the hinge is broken. The van is only 7 years old and never in an accident, also garage kept. Toyota will fix the doors for 2,000 a door. If there was an accident it would be impossible to remove the passengers in the back of the van.
Power sliding door cable snapped, rear panel window shattered, hinge failed - my son went to open door from outside and it seemed to fall off track - back was lower and in trying to shut door, when pressed power button again the rear panel window shattered; dealership said hinge needs to be replaced, and that the cable had snapped but they had never seen anything like this before. Had shown the car to dealership last month and they said door was "a little misaligned" and could bring in when I had a chance for door to be realigned - dealer now says all 4 casters the door rides on in the upper track had completely worn away. Also car door inoperable part of every winter - "freezes" closed - was told that it was weather related but apparently this is an issue with this car - we do not use that door in winter because it does not open and kids cannot get in or out from that side.
Driver side passenger door on the Toyota Sienna 2004 vehicle with less than 51,000 miles must now be replaced at a cost of $1,800. This is certainly not normal for a car this new with only normal daily use in a non-weathered environment.
My 2004 Toyota Sienna xle has the driver's side automatic sliding door (for passengers in the back) that occasionally will not open, other times will not close, and sometimes after opening it will close uncommanded. In my opinion this is definitely a safety issue that Toyota is unwilling to recognize. This problem is widely reported by several Toyota Sienna owners. Also, should a rapid escape from the car be necessary, it would be impossible to use the passenger sliding door as an emergency exit.
I have 2004 Sienna and sliding doors have been freezing during winter. I called Toyota and they said there will not cover because its out of warranty. The put the tsb 0028-08 on April 3, 2008 way after 36 mons/36,000 mile warranty my van was put in service. If I would have taken on the same day when this bulletin was released, my van would have been out of warranty. Either they should have put this bulletin earlier or they should have extended the coverage period.
Rear sliding door cable broke. Very expensive to repair ($1600) no help from dealership. Told me to call manufacturer. Car had 50,000 miles. Seems like this should not fail at all.
2004 Toyota Sienna - manual sliding door latch has bolts that have ripped through the sheet metal of the door causing the door to not close properly. Toyota states this is beyond warranty but I argue that it's a safety issue and a defect which should not be limited to the warranty. They disagree.
The contact owns a 2004 Toyota Sienna. The contact stated that the cable that runs through the door was rusted. After use, the cable snapped in half and was hanging outside the vehicle. The contact cut the cable because she did not want the vehicle to be scratched. The dealer stated that the entire door needed to be repaired at the contact's expense. The failure and current mileages were 67,000.
On 2/13/2008, I tried to open my passenger slider door with the auto button. The door opened approximately a foot then closed itself. I tried this a second time and again it happened. My husband then tried to open the door manually and the door would not open further than about a foot again. My husband checked the door and upon inspection noticed that the cable was broken. We called Toyota and found that at the time there were no recalls related to this problem. The representative stated to go to an authorized dealer and have them diagnose the problem then call to see what Toyota could do for us. When we arrived at the dealership, I informed the service tech behind the counter that I was bringing in my 2004 Sienna to have the sliding door checked. His reply was "let me guess, the cable snapped". he then proceeded to tell us that they were having alot of issues with this. The dealership checked my vehicle over, confirmed the cable had snapped and stated that it would cost roughly $1,600. I told them that their customer relations mgr. Needed to contact Toyota to see what they would do for us, as my everyday mechanic had stated to me that for a 4 year old vehicle this should never have happened. The tech consulted with his manager (who never even picked up the phone) returned and stated that they would pay for the part and we would be responsible for the roughly $500-600 for labor. I agreed as I really had no choice. Please help not only me, but the other Sienna owners get this problem into a recall status, as if this ever shuts on a child serious injury or a death may occur.
The fuel pipe from the tank to the engine on my 2004 Toyota Sienna le disconnected. I was driving with my kids and stopped at the light, our car being the first in the rightmost lane at a busy intersection. When the light turned green I pressed the accelerator but the car didn't move. I made several more attempts but it was in vain. The message on the screen panel appeared as a discharged battery, which at that moment puzzled me very much. I started looking around, making signs to the vehicles behind mine to try and get into the other lane as I can't start my car (there were few angry drivers). One stopped by me when the light turned red again and then said he smells gas. At the same time a woman and her older teenage daughter were running from across the street waiving and shouting 'get out of the car!'. she helped me and my kids get out and told us that while driving from the other side she saw when the gas gushed from under my car. Well the rest is known - 911, police, fire truck and my family scared and blessed to have escaped a horror. The car was towed to the dealer who told me that the pipe disconnected, they put it back and that they've never encountered this problem. When I asked about a warranty on this or a future sign to look for, the answer was 'it shouldn't happen, it can't'. but it just did, right? I want to mention that the car has never been involved in any accidents and it's very well cared for. I had to pay for the repair over $100 which I'm guessing Toyota will never refund. I will forever be thankful to that woman and her daughter who quite possible saved out lives.
A D V E R T I S E M E N T S
- Brentwood, TN, USA