This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Toyota Sienna. The contact stated that the liftgate closed independently. As a result, there were three injuries. Medical attention was not required. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 89,000.
The rear lift gate is not staying in place when lifted, it falls about 10 inches and then the automatic door close engages. If you turn off the automatic door, then it slams shut. The struts were already replaced once under the first recall.
Our local Toyota dealer replaced the lift gate struts due to a recall even though the original struts were fine. After the replacement, the new struts do not work properly during warm weather. The lift gate will partially go down and then the lift gate jerks back up and does not close. The dealer was contacted about this problem and the car was taken back in. Dealer said they "didn't know what to do" and would contact Toyota and call us back. They never did.
I purchased a 2004 Toyota Sienna in July of 2007 immediately had problems with the back hatch hydraulics. Toyota fixed the hatch because it was under warranty. The sliding passenger doors would be delayed but would work. I discussed it with service but the door was working so it was not documented in my file. Toyota then sent a notice about the spare tire rack. I had that replaced. The sliding door cable snapped. Toyota issued an extended warranty for Siennas with less than 120,000 miles or 9 years. I met the nine year criteria but had too many miles on the car. Toyota knows miles on the care have nothing to do with the cable malfunction. It is a material and design problem but they refuse to own up to the problem. I want to Toyota to repair the doors on the van. The door will just come open. Then the battery dies because the light will drain the car. We are left stranded in the cold of winter. The cost for Toyota to repair the door is $2,300. This is absurd!! the problem is materials and design. Toyota should not be allow to make its customers pay for their errors nor should they be allowed to endanger the safety and lives of its customers.
2004 Toyota Sienna xle limited. Consumer writes in regards to problems with doors on vehicle. The consumer stated the rear lift gate was repaired several times. The consumer was informed there was a recall involving a particular part on the vehicle, and she has been having problems ever since. The consumer stated when she opened the liftgate, it would fly open too quickly and when she closed it, it would essentially crush someone until it finally re-opened. The consumer stated the safety mechanism was clearly faulty. Approximately two weeks ago, the left rear sliding door became difficult to open and close.
- San Clemente, CA, USA
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I tool my car last April to get my recall done on my lift gate and ever since that my lift gate is not working.. I have called them several times and have filed a complaint with Toyota as well but it seems no one is listening to me. Please help.
The rear power door hatch wont stay open in cold weather, it will open and then immediately start to close causing several heads to be hit. This happens everytime it is cold. Also now my remote and the interior button wont open the door at all, it has to be done manually.
Total failure of rear liftgate struts (manual liftgate). Cannot support weight of liftgate; liftgate drops immediately when released. Similar to problem in recall 08V244000 for Sienna power rear liftgate struts.
I have a Toyota Sienna 2004 le model. 2 weeks back my back door (hatch back) started closing down without any resistance. The back door struts have stopped working. The back door pretty much fell on my child's back. I called Toyota but they wouldn't do anything about it. My Toyota reference number is [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I have a 2004 Toyota Sienna xle. The rear lift gate sometime does not provide enough support and fall down and bump into people's head cause head injury. Toyota has issued a recall and did a replacement but the new part is sub-standard and failed just after a year. They need to issue another recall and provide a better/longer term solution.
Sienna rear lift gate opens up about 95%, sits there for a moment and then closes. This is no big deal if you are just watching it, but if you start to load or unload during the process the door will hit you in the head. This has happened to me several times in the last few weeks. I understand the lift gate struts were recalled on my vehicle, service records indicate they were replaced in December 2008 (I did not own the vehicle at the time. The safety issue is partly the week struts, seems to fail due to cold temperatures. The real safety issue is that there is no warning sound that the door is deciding to close itself.
My wife parked our 2004 Toyota Sienna minivan and opened the rear liftgate from the console above the rearview mirror. She exited the vehicle and walked to the rear of the vehicle. As she turned to the open rear area the liftgate descended and struck her, causing her to fall to the ground and opening a gash in her scalp that bled profusely and required three staples to close. Our vehicle had been recalled to address this issue in 2008, but we have experienced similar intermittent and unpredictable instances since. Although a 2008 recall notice calls for the replacement of the struts that support the liftgate, and although our records show that our vehicle was serviced under that notice, our local Toyota dealer declined to take any action, stating that their service department was unable to replicate the event and further stating that had they been able to replicate the event their next step would have been to try to determine the cause. These responses are inconsistent with the clear directions of the 2008 recall. Assuming that the servicing was carried out in 2008 under the 2008 notice, we do not know whether it was incorrectly performed, or whether the deterioration of the struts that led to the notice has continued with the replacement struts.
Rear manual liftgate on 2004 Toyota Sienna unexpectedly closes. Toyota was supposed to have extended the warranty on liftgate to 6 years unlimited mileage but now refuse to correct problem. Contacted them before the 6 years had ended but they never returned calls until 6 year limit had passed. Liftgate has fallen on people 2-3 times and has to be manually held open to use rear compartment.
2004 Toyota Sienna. Approx. 60,000. Per recall, both rear gate struts were replaced on 8/26/08. Since then, rear gate automatically closes when it's remotely opened (I.e., opened with the key fob or console button) and it reaches its point of highest travel, thereby presenting a danger to persons standing under the gate. I returned the vehicle once to the dealer which said a technician would replace the "bumpers" or "stops, " but the problem continues.
I have a 2004 Toyota Sienna with power liftgate. On number of occasions, starting on the Jan 29,2010, the lift gate would go up and rather than staying up, it start closing. When this initially happened, I was getting under the liftgate as it opened to grab a bag and quickly moved out of the way when I realized that the liftgate was starting close. On number of times, I had to manually push the gate up as it was closing to getting it to stay open. Today on Feb 4th, I took the Sienna to the dealer at morristown, NJ and they told me that there was nothing wrong. When I relayed to him that there was a recall regarding this incident, they looked it up tin their system and told me that my car was not the right model. I subsequently, checked my service record and indeed the struts for the liftgate were recalled and replaced by the same dealer in Dec.,2008. Now, a little over a year and 15,000 miles of driving, this problem is happening as described per recall message. I am worried that this issue has not been resolved or the struts that they replaced may be defective.
I received a recall notice regarding my 2004 Toyota Sienna van to have the rear liftgate support struts replaced. I was advised that there had been reports of failure resulting in potential injuries. I visited the dealer 9/08 and had the struts replaced. Following the replacement a problem developed. My liftgate is power operated and when I opened the liftgate it immediately reversed and closed repeatedly. I returned to the dealer on 10/20/08 and they replaced the struts again. The problem remained and on 11/3/08 the dealer insisted the motor had probably worn out and I had it replaced. The solution seemed to work until 1/09 when again the liftgate would go up and immediately back down. Worse yet, the safety feature would not work (if the liftgate meets resistance; like someone in the way). If the liftgate meets resistance it is supposed to reverse. On 1/13/09 an employee of a retailer was almost injured while loading merchandise into the vehicle. The liftgate would not reverse and I had to pull him away. I went back to the dealer and they explained they have had many complaints. They went on to explain that apparently cold weather is to blame resulting in the struts not functioning properly. The dealer went on to explain that Toyota to date does not have a solution. I'm amazed, this is a potential hazard.
"clunking" noise noted on steering the 2004 Toyota Sienna just a few months after it was bought. It had gone through 3 recalls already when first the fuel tank, then the door sills, then the middle row seatbelt bezel, and finally recently, the rear hatch struts were all replaced. Vehicle was test driven, but no mention of "clunking" documented. However, all this time, the clunking had become more noticeable, and vehicle had gone through 2 alignments already, with only about 42,000 miles on it. Last serviced for alignment, dealer did note clunking and recommended replacement of intermediate steering shaft. It is now becoming more difficult to steer the vehicle, especially at low speeds, and "K-turns" now require more maneuvers, and the steering radius has increased potentially causing collisions with objects or pedestrians if compensatory action is not initiated. (steering output has sometimes been unpredictable). Second component is lack of TPMS sensors when tires were changed at a facility, and I had the facility document the lack of sensors.
Rear hatch struts on 2004 Toyota Sienna failed on approximately 01may08. Liftgate closed on my wife and six year old nephew. Had to use considerable force to reverse the action of door. Took the car with rear liftgate strut warranty enhancement to the dealer on 21may08 and the repair was made, but the liftgate still fails to stay up.
A D V E R T I S E M E N T S
- Renton, WA, USA