This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Toyota Sienna. The contact stated that the right passenger automatic slider door almost injured the passenger while trying to exit from the vehicle when it suddenly closed. She noticed that there was a cable that was fractured in the door which caused the door to close suddenly. The failure occurred on an intermittent basis for three years. The vehicle was not inspected nor had it been repaired. The failure mileage was approximately 135,000. The VIN was unavailable.
Left and right side doors fails to open. This problem has recurred four times after being fixed at the Toyota dealership four times. This is a safety issue since there is no rear passenger egress when these doors are inoperative!
The driver door makes a load clicking noise when you open or close the door. The door does not open or close properly. I have not repaired it yet but have been told it is a spot weld that has failed. I also read online that this is a very common problem on the 2004 Toyota Sienna.
The contact owns a 2004 Toyota Sienna. The contact noticed that the passenger side sliding door cable was covered with rust causing the door to become inoperable. The dealer was notified and advised the contact that there were no recalls. The manufacturer was informed and the contact was waiting for a response. The vehicle was not repaired. The current mileage was 186,000. The failure mileage was approximately 185,950.
The passenger side power sliding door (on my 2004 le AWD Sienna) was jammed (couldn't close or open) after my wife dropped off my daughter to school this morning. When my wife was trying to close the door manually, the left side of the door felt apart and it made a big dent and scratches on the body all over. Fortunately, my wife and my daughter didn't get hurt because of this (but very close.) I had scheduled to bring it to the Toyota dealer tomorrow morning to find out what went wrong and what it will cost to have it fixed. Although it's only 12 miles from my home to the dealer, but it's not going to be a easy trip as I am only using ropes to have the broken door barely tided together.
- Sammamish, WA, USA
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We have a 2004 Toyota Sienna, which we bought used in September. It is now early December and this is the third day in a row that we've had both rear sliding doors frozen shut. It's obviously winter here and we've had some snow, but I've never had a problem with a vehicle where doors are frozen shut on a consistent basis over several days. If we attempt to open one of the doors, the motor opens it a fraction of an inch and then won't close again completely so that we have to drive with the door not entirely closed. I don't feel that I can have my child in the back safely with this situation, not to mention the inconvenience of having to climb over seats to get in and out. I will not take it on the highway with any passengers for fear the door will suddenly open on the highway without warning. This appears to be a problem with many 2004 Sienna vans and it should be a safety recall.
The contact owns a 2004 Toyota Sienna. The vehicle was stationary when the contact observed that when accessing the opening and closing of the front driver side door a loud popping noise would occur. The vehicle was taken to the dealer where they informed that the door strap spot weld completely fractured and recommended the part be replaced. The vehicle was not repaired. The failure mileage was 87,239. The dealers recommendation was to replace the entire driver side front door. Updated 05/26/11
Both sliding door cables snapped and broke in our 2004 Toyota Sienna xle. Because of this we are unable to open either of the rear doors at all to our mini van this is a safety issue as our children have to climb over the front driver side seat in order to get in and out of the vehicle. The dealership states it will cost $1,500 per door to fix this problem and enable us to use our rear doors....money we unfortunately do not have to fix this! they quoted $500 per door to disconnect the faulty units and make our power doors manual. I also contacted a non-Toyota repairman and inquire about this...he contacted many sources and was unable to locate any used parts that can be used to fix this. So here we are with our Toyota and because of an obvious faulty sliding door set up we are unable to open and use either of our rear doors!!! we see this as a major safety issue and concern that needs to be addressed! following this thread it really seems to be a major defect and safety problem with the 2004 Toyota Siennas www.tundrasolutions.com/forums/Sienna/103978-2004-Sienna-power-sliding-door-cable/.
2004 Toyota Sienna passenger side (power) door refuses to close; broken door cable. Also, the driver's side door (manual) has been broken for over 3 yrs; Toyota fixed this 3 times while still under warranty but refuses to fix it again despite the fact that it is a design defect since it keeps happening.
2004 Toyota Sienna xle van door cable/motor broke. Door stuck open and were not able to close manually. Can't drive because door is stuck open. Only way to fix is cut cable or pay $2000 to Toyota to fix the door motor.
I have a 2004 Sienna. It began making a strange noise when I opened the driver's side rear sliding power door. That night, the van was parked on a downward sloping hill. As my daughter's friend was getting out, suddenly the door slammed shut. I put up my arm to stop the door and luckily she jumped back in time, but she would have been really hurt had she been in the doorway. I had a bruise on my arm that may have been a broken bone on the child. Looking closer, I realized that the cable connected to the door had snapped and was hanging outside the van. I had never heard of this problem before, and am surprised given that the van is only four years old and has low mileage.
The sliding passenger door on our 2004 Toyota Sienna suddenly just stopped working and we cannot use the door now. Passengers on that side cannot get out of the car that way. As we have done some research, this seems to be a common problem with the power door cable in Sienna vans.
We took our '04 Toyota Sienna to the riverview dealership (mesa, AZ) to have spot welds repaired on front driver's side door (cost $260) and to have front passenger door replaced because the spot welds failed and door frame was damaged beyond repair (Toyota good-willed new door under "warranty enhancement" at approximate cost of $2000). When the service tech was nearing completion of the repairs on 9/30/10, he opened the power slide door on passenger side. The center hinge pin failed. The motor on the power sliding door did not stop when it encountered resistance from the failed center hinge pin. It continued to force the door open causing the center hinge pin to pop out of the track. In the course of the center hinge pin coming out of its track, the track was forced upward into the rear side window causing the window to buckle, shatter and explode glass fragments outward all over. Toyota would not cover the repair expenses. They said it was going to happen sooner or later, and it is our expense. We had paid to have the center hinge pin replaced 14 months prior to this incident on 7/9/09. Toyota would not good will the repair even though the part had failed just 2 months outside of the 1yr part warranty. Estimate for full repair is $2500 for power motor with cables, center hinge pin, window and repair of paint job on rear quarter panel. This goes beyond a mere part failure to a safety issue of exploding glass. Next time it may explode inward into the vehicle showering the occupants in glass shrapnel. Another Toyota Sienna (year unknown) was at the collision center at the same time as our van for the same reason -- failed center hinge pin and blown out rear side window. To avoid another such incident in the future, we did not repair the power motor in the door. It is now a manual door. Cost of repairing window, center hinge pin and making the door manual was $828.04. Our confidence in Toyota' customer care and concern for safety is as shattered as the window.
Normal use of the automatic passenger sliding door of the 2004 Toyota Sienna resulted in cable breaking at 82,000 miles. Have not repaired due to high cost $1,700. Known problem at time of my vehicle's manufacture, tsb issued (EL004-04), but failed outside of warranty. Door is no longer operational which is the safety issue. Children must now exit the vehicle on the street side, instead of the curb side.
The contact owns a 2004 Toyota Sienna. While parked, the contact opened the front driver side door and the vehicle exhibited an abnormal popping sound. He also noticed that the door was swinging very loosely from the hinge. The vehicle was taken to an authorized dealer where the contact was informed the failure was due to the welding of the door check lever. The vehicle was not repaired. The failure mileage was 50,000 and the current mileage was 57,000.
My 2004 Sienna passenger sliding door cables on both sides have broken making the doors inoperable. The doors open slightly manually making it very difficult to get in and out of the car. The Toyota dealer told us it would cost $3,500 to fix both doors. That is outrageous for something that should last for the life of the car. I am very concerned that the faulty doors might be a safety hazard for my kids with the doors getting jammed in case of an accident or just closing on them manually if parked on a hill. Reading the blogs on the internet this seems to be a common problem with many 2004 Toyota minivans. This obviously should be a recall item fixed by Toyota at their own expense. My car has also been recalled for cable erosion of the spare tire. The dealer has temporarily relocated the spare tire to the trunk. I have lost space in the trunk and cannot fold down my seats as they are supposed to. A timeline for a permanent solution to the problem has not been given.
A D V E R T I S E M E N T S
- Oriant , OH, USA