This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Toyota Sienna. When the front driver side door was opened, the door swung wide open and the hinge fractured without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the front driver side door hinge needed to be welded. The vehicle was repaired, but the failure recurred twice. The manufacturer was notified of the failure. The failure mileage was 100,000.
The contact owns a 2004 Toyota Sienna. While attempting to open the hatchback, it failed to fully open. The contact had to apply force to the lid in order for it to fully open. The vehicle was not diagnosed or repaired. In addition, the contact stated that there was a noise coming from the front driver side door and the door opened further than normal. The vehicle was taken to an independent mechanic, who diagnosed that the door arm needed to be welded. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 100,000.
TL * the contact owns a 2004 Toyota Sienna. The contact stated that the front driver side door hinge resister failed and caused the door to swing fully open. The dealer stated that the entire door needed to be replaced. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 77,000.
The contact owns a 2004 Toyota Sienna. The contact stated that the driver side door exhibited an abnormal noise when opened. In addition, the weld became fractured. The vehicle was taken to the dealer, who stated that the door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.
At approximately the same time, days apart, both sliding doors stopped working. The left door would beep continuously indicating that it was ajar. With some grease and help from a mechanic, this problem resolved but has happened twice since. Two days later, the sliding door on the right made a horrible scratching sound when closing. When the door was opened a second time, the cable snapped. From what I understand, it is quite costly to repair this. I love my Toyota, but I am not willing to spend upwards of $1500 to fix a problem that evidently is an issue with other owners of Siennas. I am hoping that Toyota would consider a recall as there is an obvious flaw in the door mechanism causing the cable to break.
- Mohawk , NY, USA
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2004 Toyota Sienna. Consumer states problem with failure of door check mounting panel resulting in broken door welds the consumer stated the driver's door began making a popping noise when it was opened. Three out of six door welds had broken and the only effective repair, was to have the door replaced at a cost of $2206.23. The consumer learned the problem was a result of an engineering flaw, and Toyota had recognized the problem and responded with a warranty enhancement for the issue. However, with the warranty extension, the door did not begin to show signs of a problem until outside of the extended warranty period. Toyota was willing to pay 25% toward the cost of the repair; however, the consumer believed that was unsatisfactory and believed Toyota should cover the entire cost.
The contact owns a 2004 Toyota Sienna. The contact stated that the driver door was fractured and would not open any more than two inches. The vehicle was inspected by an independent mechanic and they advised her that the hinges on the door were not welded properly. The manufacturer was then contacted and they advised her that they were offering an extended warranty for the failure, but she did not fall within the category. The vehicle was not repaired. The failure mileage was approximately 85,000.
The contact owns a 2004 Toyota Sienna. The contact stated that the driver side door hinge was fractured yet she was still able to exit the vehicle. The vehicle was inspected by the dealer who informed the contact that she would need to replace the entire door or have it re-welded to correct the failure. The vehicle was not repaired. The failure mileage was approximately 61,000. Updated 02/07/11 the cosumer stated she opened the drivers side door and it made it noise and then the door would no longer open or close properly. The dealer informed the consumer the hinge was broken. The hinge was welded back together. Updated 03/17/11
- the contact owns a 2004 Toyota Sienna. The vehicle was parked and the rear passenger automatic sliding door cable broke without warning. In addition, whenever parked on an incline the rear passenger sliding door closed abruptly. The contact had concern of the potential safety hazard. The failure mileage was 75,000. The VIN was unavailable.
The contact owns a 2004 Toyota Sienna. She stated that the cable for the sliding doors snapped, which almost caused the door to separate from the vehicle. The dealer was contacted. Upon contact a technician advised her that because the warranty had expired, she would have to pay $2000 for repairs. No repairs were made. The failure and current mileages were 65000.
The contact owns a 2004 Toyota Sienna. While the vehicle was stationary, the contact and a child opened the front driver's side door from the exterior of the vehicle. Suddenly, the door closed abruptly. The child was struck while in the pathway of the door, but was not injured. The contact heard a clunking noise coming from the door prior to the failure on several occasions. Whenever the front driver's side door was accessed, the failure would occur. The vehicle was taken to an authorized dealer for inspection and they provided a referral to an auto body shop for repair. The technician stated that the failure was contributed to failed welds. The contact was advised to replace the driver's side door at the estimated cost of $1,500. The vehicle has not been repaired and the manufacturer was notified. The failure and current mileages were 65,000.
The contact owns a 2004 Toyota Sienna. The contact stated that the cable on the driver's side sliding door snapped due to corrosion and rust. The failure caused a delay in opening and closing the door. Occasionally, the door would open only halfway and could not be closed. When the contact attempted to override the door, she noticed that the cable snapped. The vehicle has not yet been repaired. The dealer stated that the hinge assembly and motor assembly needed to be replaced at the cost of $15,000. There were no recalls available. The failure and current mileages were 74,248.
The driver side rear passenger sliding door motor burned up and destroyed the cable and the door hinges broke and went off track. We were told it was not under warranty and would be $1700 to fix.
2004 Toyota Sienna xle -driver's side door hinge pops, called dealer, asked if there was a service bulletin on this problem. There is, but they send the van to a body shop for repairs (re-welding) and that will take 4 days. Because it is under a service bulletin and not a recall, they do not provide a "loaner" or rental vehicle.
Power sliding door inoperative stopped working not really sure of the date it stopped working(our lease was approaching the end) as we found sliding door to be too slow and not safe therefore we turned it off. We leased vehicle and therefore returned it. Toyota parkway in hamilton, Ontario, Canada service performed a diagnostic test to tell me the cable and motor on the power door needed replacing. We were informed it would cost over $2,000 to fix the door(cable and motor) I was given the option to take elsewhere for a quote. Where I had it fixed said there was nothing wrong with the motor it did not cost me $2,000. I returned it to Toyota with the door working. I spoke to the general manager (parkway Toyota) and he mentioned there were problems with the power doors. He refused to cover my costs as I did not have it fixed at Toyota. I was not told that they would take care of it in the beginning. Both sliding doors freezing shut in cold weather- passengers had to go out the hatch door I have heard of melting ice pooling on the door but nothing done to correct. We returned vehicle fed up by this point. Too many recalls and issues for a Toyota.
The contact owns a 2004 Toyota Sienna. The automatic driver side door began to have difficulty opening and closing on several occasions. Approximately one month later, the top hinge from the driver side automatic door detached from the vehicle, but the lower hinge remained in tact. The dealer was notified after each failure and now they have replaced the hinge, motor, and door cable. The current mileage is 72,750 and failure mileage was 72,000. Updated 01/08/08
Toyota ref #200711200190 (customer satisfaction reference #) my husband mini van sliding door cable shoot a very hard piece of plastic out and the cable dislodged from its hinge. Luckily that we did not have any one sitting in the path of the hard plastic which has a lot of sharp angles, and a pointing corner. I see this is major safety issue. But the customer sat. Rep (danner ??)is not taking this seriously. I talked w/ the dealer repair person that he said that he had saw a few of the same problem. I know my car is out of warranty, but I would feel very bad someone else is harm by this defect. I told Toyota that I intend to report this to the consumer safety to make sure people aware of this design defect.
No warning given. Driver's door check (not sure if that is technical name- not the hinge) started making popping and clunking noise when operating door. Tried lube, no improvement. Took to dealer and they said the weld must be broke. They agreed to fix it under warranty even though we are just out of the warranty period. Body shop called to tell us it cannot be fixed, broken too badly. They will have to replace the door!
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- Rome, GA, USA