This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2004 Sienna le that has always been garage kept and very well taken care of. The dash on the driver, center and passenger side above the airbag has been cracking for sometime now and what once started as a small crack, is now a spiderweb of cracks that extends over the entire passenger side of the dash. When searching on the internet for a used dash I came across the following thread: www.automotiveforums.com/T959673-discuss2004_sienna_cracked_dashboard.html and discovered this is not an isolated incident, that it has, in fact, occurred in many 04 Sienna's. I, along with many others feel this is a safety hazard due to what would happen to the already cracked dash if the airbag were to deploy. I have also emailed Toyota with a complaint as well. Because of the number of incidents, I believe Toyota should issue a recall. I need a new dash, and because it's obviously a manufacturer's defect.
Door check broken on drivers side door. I am told this requires the door to be replaced at a cost of $2,000. As a result, I have an unsafe situation since I had to remove the door check.
On multiple occasions we have had issues with our passenger side power sliding door not working/ stuck. On the first occurrence it was stuck "open" posing a hazard if we had our children in the car or were stranded on the hwy. On the second most recent occurrence the door was stuck closed and would not open at all. Very inconvenient.
The contact owns a 2004 Toyota Sienna. The contact was driving 15 mph when the rear passenger door opened independently. The contact closed the door and the door remained shut until later recurring. The contact called the dealer and was advised that there were no recalls for the vehicle. The vehicle was not repaired. The manufacturer was notified and informed the contact take the vehicle to the dealer for inspection. The failure mileage was 110,000. The VIN was not available.
Driver side sliding door is broken. Dealer says weld is broken requiring complete door replacement at a cost of $2000. The driver door was replaced years ago under a recall because it too had a broken weld. This sliding door problem is not an isolated issue. The dealers are well aware of the problem on these vans.
- Hebron, CT, USA
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Power sliding door cable broke. Confirmed with Toyota dealer that breaking cable caused power door motor to fail. Toyota has warranty enhancement to cover cable, but will not cover motor.
The passenger side automatic sliding door opening mechanism does not properly open the door. Pushing the open button produces a whirring noise of the door motor and a single jerky response of the door, but not an actual opening of the door. The happens in the both open and close positions. With the inside handle cover removed, I could see that pushing the open button did not actuate the latch fully. "manually assisting" by pulling the handle (both inside and out) did manage to actuate the door opening mechanism.
Purchased this vehicle certified used in 2007 with approx. 6 months left on the 3 year warranty... this vehicle has fog lights, daytime running lights, and xenon headlights/high beams. Of these eight settings (left and right) only one does not work -- the right side regular beam headlight. The R/S high beam works fine. R/S headlight was intermittent from date of purchase. Appeared to be a simple electrical connection failure as headlight would come back on after a slight strike of the headlight unit. Also noticed unit would accumulate condensation after rains. Eventually light started going out more often and staying on for less time. By December the light would not come on at all. Scheduled a service visit with oil change but could not stay long enough to fully solve the problem. Came back in January for full evaluation. After an entire day of troubleshooting, the technician brought me back to show me that the headlight bulb worked in the left side unit fine. Also, the right side unit worked on the left side while the left side unit showed malfunction on the right side -- indicating both the units worked fine, but problem was another section (the ballast?). Toyota suggested replacing the whole unit (despite the fact that they proved to me that it worked) at a price of $1000 plus labor (since it was no longer under warranty). I declined the obviously ridiculous suggestion and took it home to try my own troubleshooting. I discovered I could get the light to come on by pulling tight the wire dedicated to the R/S xenon bulb straight back from the unit. This caused the light to come on and stay on often, though not always, similar to the time it was purchased. However, after the very first heavy rain, the headlight unit had extensive condensation inside the plexiglass and the light never worked again.
The contact owns a 2004 Toyota Sienna. While parked, the contact noticed a clicking sound when opening the front driver side door. The vehicle was taken to the dealer for diagnostics. The technician stated the driver side door check mounting panel weld spot would have to be replaced. The contact began to notice a clicking sound when opening the front passenger side door as well.the vehicle was not repaired. The approximate failure mileage was 112,000.
The contact owns 2004 Toyota Sienna. The contact stated that the driver side door failed and when opening or closing the door, there was a loud grinding noise, followed by a loud pop. In addition, the door was extremely hard to push open or close. The contact stated that she sprained her left leg while attempting to open the door. The vehicle was taken to the dealer who advised that the door well was fractured and the entire door would need to be replaced. There were no recalls or for the failure. The manufacturer was notified of the issue who offered no assistance. The failure mileage was 55,500.
Door check assembly welds broke. This is a known Toyota problem which was supposed to be covered under tsb NV003-007. However, Toyota has limited their fixing of this problem by a mileage and years cap. Many original owners like myself are now left holding the bag. Toyota has rejected my request to have this factory defect fixed at their cost. The ntsb should investigate this factory defect problem in 2004 through 2006 Toyota Siennas and help the consumer get the relief they deserve for repairing the defect. I am not sure but believe that in some cases the Toyota tsb repair could not be done and entire doors were replaced. Please at least help us original out. Thanks
Cable on Sienna driver side power sliding door frayed and broke. Door is now stuck closed. Passenger side sliding door is now grinding and I am afraid the same thing will happen. This should be a recall due to the cost and number of issues!
The contact owns a 2004 Toyota Sienna. The contact noticed that the passenger side sliding door was malfunctioning due to the henge failing. The vehicle had not been diagnosed and had not repaired. The current and failure mielages were 92,000.
Drivers door popping sound. Bracket lever for door stop mounting plate broken loose. Dealer referred me to auto body shop. Advised need for new door: Welding the plate back on has not proven successful. It just breaks off again. Cost over $3000. Dealer said Toyota extended warranty to 5 years or 100,000 miles. I was not advised and am now outside those limits. Another Toyota boondoggle/cover-up along with their surging acceleration; and more..
I have a 2004 Toyota Sienna xle. Late last year, both of my power sliding doors broke within a week of each other. The cable that operates the doors frayed and snapped apart. I was able to force the doors closed but have not been able to open them since. My kids have had to climb thru the front seats until we could figure out how to fix them. I talked to my local Toyota dealership and was told to fix them the cost of the parts only would be $1200 a door. This cost included a new motor and cable because Toyota does not replace just the cable. I believe this cable issue should of been upgraded to a recall many years ago and is very discomforting to us who are loyal Toyota drivers. We as drivers have paid $30K+ for our vehicles and believe that we should not have to deal with this type of problem on a feature that we paid for as an upgrade to the original package. This is a wide spread problem nationwide from what I have read on several websites and blogs and includes several different year models from what I understand. Thank you for allowing me to share my story and I look forward to hearing about this issue in the near future.
The driver side door hinge is failing. The door makes a clicking sound when opened and closed. Contacted Toyota and they would only repair if vehicle has less that 100,000 miles. Do not feel this is a fair policy. Toyota obviously knows this is a defect. Have seen many complaints on the internet for the same problem.
Passenger side automatic sliding door cable frayed and rubbing. We discontinued use to prevent breakage, leaving us with only one door for the rear passengers. Toyota dealer claims this is a $1600-$1800 fix.
The doors on our 2004 Sienna frequently "freeze" shut and we are unable to open them automatically or manually. This happens routinely when the temperatures are at or below freezing and are not resolved with turning off the power, doors, lubricating the tracks or warming up the car. The doors spontaneously unlock when we have been driving the car for 15min-1hour. The unlocking occurs while driving and bells sound, dash lights come on. We've taken it to the dealer, but they are not able to replicate the problem, because the issue is intermittent and temperature and time dependent. This is a tremendous inconvenience as we have a newborn, toddler and two school children and a serious safety issue.
Power sliding door on the passenger side stopped working, so we started using it manually. Now the door is locked shut and won't open from the inside or the outside (the child safety lock is disengaged). I would attempt to fix it myself, but screws are located in an area you can only get to with the door open. I can partially pry the interior panel, but only gives me very limited access. Very frustrating!
Our passenger side rear door stopped opening and closing with the remote or inside buttons 4 days ago but we could open and close it manually. As of this morning it will no longer unlock to allow us to open the door. My children are required to exit that side of the car at school drop off so this is now dangerous for them to have to get out on the driver side and walk around the car. I also worry that if we were in an accident my children would not be able to exit the car from the right side.
A D V E R T I S E M E N T S
- Biloxi, MS, USA