This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
July 31, 2009 this was the state of the car: Driver side door makes a popping noise. Automatic passenger sliding door is not smooth when opening. Feb 2, 2012: The driver side popping noise has gotten much worse. The passenger sliding door no longer works.
The contact owns a 2003 Toyota Sienna. The contact stated that both sliding doors would not open intermittently. Also, the sliding door light would illuminate on the instrument panel until the vehicle was turned off. The vehicle had not been taken to an authorized dealership at the time of the complaint. The VIN was not available. The current and failure mileages were approximately 17,000.
Automatic sliding door on 2003 Toyota Sienna failure (passenger side). The door started to have problems closing completely. The door would sense resistance and open, when no resistance was present during the closure process. Within 30 days the door no longer moves and is proving a hazard to attempt closure. There is no true manual override to opening or closing the door as the sensors kick-in. When the door is eventually closed the door rattles while driving and we are not sure if the door is really safe. Toyota offers to replace all the parts and the door motor for over $1800.
My minivan passenger doors intermittently either fail to open or close properly. Most often the doors won't open and passengers cannot exit without crawling through to the other side or front. Occasionally the doors will not catch when closed, forcing me to drive slowly with hazards until it gets "unstuck". I've had these problems intermittently since the van was less the 1 year. The dealer has tended to blame me or make a repair which hasn't lasted. Most recently they replaced a door handle and supposedly adjusted a cable and told me the problem was fixed and guaranteed for 6 months and then wanted to charge for additional parts and service when brought back in 5 weeks later with ongoing problems. In reviewing your website this is a problem which has been reported by others. Sometimes the thumb piece sticks, other times the handle fails to open the door. A this point both door handles have been replaced and yet problems still occur, especially when it is hot and humid or very cold. Date given is when problem first started, still occurs in 2008.
- Baltimore, MD, USA
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: the contact stated in hot, humid weather, the rear doors were closed and would not open. If the opened, they would not close. This problem occurred intermittently. The dealer has replaced the driver side opener with no success. The dealer can not duplicate the problem.
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- Carlsbad, CA, USA