This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Toyota Sienna. The contact stated the sliding rear doors were defective. The sliding doors would not latch properly and occasionally the rear doors would not open or close. The manufacturer was not notified. The dealer was notified, but denied any assistance with repairs to the failure. The vehicle was not repaired. The failure mileage was 100,000 and the current mileage was 150,000.
: the contact stated the sliding side doors of the vehicle would not stop closing if there was an occupant in the way. The dealer and manufacturer were not contacted.
: the contact stated the sliding door failed to open. The manufacturer was called who determined the vehicle was not under warranty. The contact would be charged for any work done to the vehicle. So thus far the contact has not taken the vehicle to the service dealer to address the issue.
The sliding door on my Sienna symphony just quit working. The door was opened automatically and just quit closing using the same 'auto open/close bottom'. I have not been able to use the auto system since. My biggest concern is since then the door cannot be opened manually from inside and one has to get out to open from outside. This is very dangerous in case of an emergency and the leaving the van becomes life and death situation.
The contact stated the button used to open the sliding doors jammed. The occupants in the back seat were unable to exit the vehicle. The dealership has been alerted. Updated 7/25/2006 - the consumer lubriacted the button and now the door works.
- Manchester, CT, USA
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Upon depressing the button for both sliding doors consumer has to put body against it to make it disengage. Consumer does not have a problem with closing the door. The external handler will not release the lock to open the door. Took vehicle to dealer and had the doors greased. But, it did not help the problem.
Numerous times, the button on the drivers side sliding door has gotten stuck in the "in" position. It will not come back out, and causes the door not to latch. The door literally does not close. This is very dangerous since I drive my grandchildren in the vehicle often.
The door latch buttons on the sliding doors(where my children sit) have gotten stuck. I think the problem is related to heat (days where the car sits in the sun with temps of 95+). when the button is stuck the door either ( may not latch or may not open). If anything happened to my children because of this known and documented door latch failure, I hold Toyota responsible. 30aug03 our family was going to our pool (it was a hot day). We all got in the van. My daughter closed the siding door. Uh-oh the button is stuck, the door wont close and latch. Our trip in this van is over. I stayed with the van, called our Toyota dealer and scheduled a time to repair the door. Toyota could not recreate the sticking button and will not fix or replace. This was the third time the button stuck.
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- St Johns, FL, USA