This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Door handles break off during normal use due to electrical door malfunction. The design of these door handles are poor and a new design needs to be made.
When the sudden acceleration problem erupted I remember seeing an internal document which related to the rear door latch for Siennas. I own a Sienna and have had to replace the rear latch twice so far. It just brakes apart and it becomes a real huzzle since the rear door cannot be opened. Toyota must replace this latches with a good well manufactured material.
About 3 years ago, the driver's side sliding door stopped functioning properly. It would not open the majority of time. Now, it doesn't open at all. When the handle is pulled from either the inside or outside, the door appears to lock and will not open. Toyota wanted about $100 to attempt to diagnose the problem. About a month ago, the cable on the power sliding passenger side door snapped. The door still works manually, thankfully. Toyota wants over $1,000 dollars to fix this. I read in forums that this is a wide spread problem, yet Toyota refuses to acknowledge a defect. Now it has happened to me.
Corrosion on the spare tire carrier and cable. Causes: 1) binding of cable preventing lowering of spare tire 2) slipping of carrier and cable; possibly causing sudden drop; 3) weakening of carrier and cable, and 4) sticking of carrier and cable causing jamming preventing spare tire from being lowered or lowered in a jerking and unsafe manner. 2002 Toyota Sienna fwd, with spare tire carrier.
We are currently having problems with the locking system of our 2002 Toyota Sienna xle (currently 47,710 miles); specifically the passenger side door and the right sliding door. The passenger side door malfunctioned sometime back in early March 2009, whereby the doors will not function via remote or electronic means. The passenger side door is only functional by manually locking or unlocking the door. Also, about a month later, the sliding door started acting up. In fact, we had an incident where one of our passenger's finger was trapped by the right side sliding door. The sliding door closed as the passenger was getting in her seat. My wife had to force the door open from the outside to free the passenger's fingers. Thankfully, there were no serious injuries. As for the right sliding door, it failed to function completely on August 10, 2009. Currently, the sliding door will not unlock at all (electronically or manually). I fear that these malfunction problems pose a significant risk to me and my family. I have a four year old child and his safety is of paramount importance to me. We cannot get the car repaired due to the enormous costs it would take just to correct the defect. In fact, back in March 18, 2009 when only the passenger side door was failing to work, I inquired how much it would cost to repair the door and the representative stated it would cost $100 just to look at the door.
A D V E R T I S E M E N T S
- Hendersonville, NC, USA