This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2001 Toyota Sienna. The contacts rear seat belt was pulled out of the housing. The contact took the vehicle to a local mechanic to have the seat belt repaired. The mechanic advised the contact that the failure was caused from extensive use over time. The contact stated the seat belt should never come out of the housing and if the vehicle was involved in a crash someone could get injured due to the seat belt malfunctioning. The contact had not called the manufacturer. The failure mileage was 155,000.
Our 2001 Toyota Sienna has seatbelt problems. 3 of the seatbelts are now useless (locked up) and the driver seatbelt gets twisted up all the time. They are faulty seatbelts. This is the first vehicle that the seatbelts have gone out at 70,000 miles. Dangerous. Not happy. Don't buy Toyota.
The left third-row seat belt retractor on my 2001 Toyota Sienna le failed 2 weeks ago, rendering the seat belt inoperable. It cost over $400 to replace. Two days ago, the right third-row seat belt retractor failed. We have approximately 87,000 on the vehicle, with normal use.
We own a 2001 Toyota Sienna van, we purchased it in 2001 but it was used with 18,000 miles on it. Since purchasing the vehicle, several things have gone wrong. #1- passenger side power window had a defective motor and would not go back up. Took it to the dealer who said it was not covered under warranty, so we had to pay out of pocket for that repair. #2- driver's side sliding door would not latch shut. The button got stuck from the inside which prevented the door from latching shut. This had happened many times before but we were able to get the button popped out and the door would shut. But on one occasion the button popped out and the door still would not shut. We had to drive home holding the door shut the entire way! of course, this is a huge safety issue with our 2 young children in the car. The problem was fixed at the dealer (again not under warranty), but the door still can not be opened from the inside, or the button gets stuck in. #3- check engine light came on and a diagnostic test revealed the following problems- idle air control, bank 1 sensor (most likely oxygen sensor), leaky charcoal canister. We fixed the idle air control since that was causing the van to not start and stall. This repair was almost $700, and not covered under warranty because we had gone over 36,000 miles. We did not fix the other two problems last month due to cost. The van overheats and can not be driven. We wrote a letter to Toyota and talked to them via phone. They told us there is nothing they can do because our van is not a legal us van- it is was built in Canada. We bought it at a Toyota dealer in rochester, NY and were never told it was Canadian. We were also told that no warranty would ever be covered in the us because it is Canadian. Carfax.com says it was built in the United States however. We tried to go the route of the lemon law, but could not.
A D V E R T I S E M E N T S
- Castro Valley, CA, USA