This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I own a 2000 Toyota Sienna which I have had for one year. To date, I have paid to repair the rear seat, as once it was taken out, the mechanism broke and it could not be put back in the car. Also, we have replaced the drivers side seat belt (the whole thing) because the seat belt light would constantly blink. Now the passenger side seat belt light blinks when the seat belt is latched and when nobody is sitting there. The power sliding door has been looked at and repaired three different times. It continues to open, but will never close all the way. Both the drivers side and passengers side power windows will not roll down (or if they do, they will not go back up). There is a banging sound coming from the middle floor board by the gas pedal. The transmission has been replaced. Finally, the rear door latch broke completely and there is no way to open the rear door - from the inside or out. All of this is with normal wear.
I have replaced both front door window motors. After researching the problem I have discovered the motor contains a faulty load sensor. It is not the actual motor, but the load sensor that is failing. The senor is located internally in the motor. Toyota knows about this problem, but is not taking ownership. Now one of my two new motors is starting to shows signs of its sensor failing. Toyota needs to cover the cost or make the sensor replacement available, otherwise it is $270 for the cost of the replacement motor plus labor.
Driver side window began to operate intermittently, would go down, but not up until several minutes went by. Finally, the window would not operate at all, resulting in a repair cost of $418. Apparently, this is a widespread problem which Toyota refuses to do anything about. It appears that the window motors used are defective.
Passenger side front window exploded. March 2003 the front window on the passenger side exploded sending glass flying throughout the car. Again in August 2003 the rear passenger side window on the driver side exploded. The cost of repair were over $400, and the consumers believed that product was clearly a defect and the dealership should be responsible for paying for repairs.
Front passenger window does not close completely. Middle right and left seat belts lock passengers to seat without undue motion. Notified dealer several times, unable to fix the problem. Front passenger seat belt failed to lock passenger during rear end collision.
- West Chester, OH, USA
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Multiple problems with my 2000 Toyota Sienna xle, first the car had problems with battery drain and not starting, they replaced the radio amplifier twice before fixing it, the power window on the driver side broke at 35,000 miles. The back hatch sheetmetal is all dented just from closing it and pushing on the handle. The worst one is that the van has been blowing a lot of blue smoke and burning oil, 4 quarts in the last 750 miles. So far no help from the dealer.
Passenger side power window operates inconsistently. Will go down but will not go up. After a short period of time, window will operate and go up. Dealer repaired 2 years ago, but never operated correctly before or after repair.
Power window failure- first driver's side in 2002, now the passenger side- have seen other complaints re. Power window failures in 2000 Toyota Sienna made in Kentucky.
Power door would not reopen while in motion to close (by using inside power door button). Daughters finger got caught in the door, no safety feature in place for door to recognize there was an obstacle. Had to wait for door to close in order to re-open it.
Intermittently the right side power sliding door would not close. Most of the time, I could fiddle with the door and get it to work. I reported this several times, and one time in the summer of 2001 the service person had a technicion look at it briefly who get it to work part of the time. I was advised to set an appt for a thorough inspection before my warranty was up. The summer of 2002 the problems began again. On 06/03/02 the door froze open completely with three children in the van. I had to drive it to the dealership with the children in the car and the door open. By the time I got to the dealership, I had been able to close the door and they could find nothing wrong. Eventually they set appt for replacement of the electronic switch. Three days later the door froze open again and I was required to drive veh to dealership with door open, compromising the safety of the child. This time the door froze completely and they were able to see the problem. On 07/22/02 they determined the problem to be the ECU, gave me a rental, kept the veh for 2 weeks, then disabled the computer to the door so I could operate it manually, took back the rental, and advised the new part would be in approx 08/15/02. Since Toyota has had a problem with this computer nationwide (there are 162 on backorder) and the guarantee on the new part is only 12 months, I believe this problem could arise again after the new part is installed. I amanxious about the safety implications of this, am tired of the inconvience this has created. Am afraid to take teh veh out of town, and assert that Toyota has done the least it could and the latest posible time. I have asked for an unconditional guarantee on these parts and labor for the future or replacement of the veh (although not with an automatic door), but believe this will not be successful. I you can be of any assistance, I would appreciate it.
A D V E R T I S E M E N T S
- Quartz Hill, CA, USA