This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I own a 2000 Toyota Sienna which I have had for one year. To date, I have paid to repair the rear seat, as once it was taken out, the mechanism broke and it could not be put back in the car. Also, we have replaced the drivers side seat belt (the whole thing) because the seat belt light would constantly blink. Now the passenger side seat belt light blinks when the seat belt is latched and when nobody is sitting there. The power sliding door has been looked at and repaired three different times. It continues to open, but will never close all the way. Both the drivers side and passengers side power windows will not roll down (or if they do, they will not go back up). There is a banging sound coming from the middle floor board by the gas pedal. The transmission has been replaced. Finally, the rear door latch broke completely and there is no way to open the rear door - from the inside or out. All of this is with normal wear.
My seatbelt in my 2000 Toyota Sienna van became entangled with the gastank opening switch upon release. I could not thereafter re-engage the seatbelt until I stopped the vehicle, opened the door and observed the entanglement. I had loosened the seatbelt in a drive-thru line to get my wallet from my pocket, and attempted to re-fasten the belt which frequently becomes entangled in the mechanism possibly because of age.
The second row, passenger side seat belt buckle in our 2000 Toyota Sienna is not staying "clicked"; sometimes without the button being pushed, the buckle just releases and the child safety seat that is in that car seat is not restrained at all.
2000 Toyota Sienna. The passenger seat belt sensor suddenly started working backwards. The warning light is off when the seat belt is buckled and comes on when the seat belt is unbuckled, including when the passenger seat is vacant. Dealer says it will cost about $350 to replace the belt and that it is a safety issue because the faulty sensor is also linked to the air bag, which may not deploy properly in an accident. Given this scenario, I think Toyota should fix this at their cost even though the car is out of warranty.
- Parker, CO, USA
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1. normal use 2. daily, the seatbelt tensioners do not correctly indicate if the belt is being used or not. It always shows that the belt is unused. 3. tensioners will need to be replaced.
I have had a problem with the front seat belts in my Sienna for some time now. The warning indicator never goes off although the seat belt is on. This is for both the driver and front passenger. I have taken it to Toyota at least four times and have been told it is a very costly repair. At least $500 per belt. When I asked if it was safe to keep it in the current condition, I was told by Toyota to carry a pair of scissors with me in case the seat belt fails in an accident. I believe Toyota should be responsible for this type of repair for the life of a car since it is a safety issue.
I have a 2000 Toyota Sienna in which seat belts lock with little movement after being retracted from the car wall (I do not know why it is designed this way, and had been bothered by the design well before what I report here). One day my 6 year old daughter moved around while under the seat belt and was entangled in it. She kept trying to get herself out, but the belt would only move a few millimeters into the wall, and never outwards. By the time I realized what was going on she was groaning in pain with the belt tightly around the belly and to the seat. I had to cut the belt to get her loose (which later cost about $200 to replace). The repaired belt works with the same technology as the old, and all others in the car.
Three shoulder strap seat belts in my 2000 Toyota Sienna have failed. They are frozen and inoperable. The dealer says he will replace at $200 per seatbelt. Other than that there is nothing he can do to repair the seatbelt. The vehicle is useless without seatbelts. I am afraid that the other 3 will fail also.
Front passenger window does not close completely. Middle right and left seat belts lock passengers to seat without undue motion. Notified dealer several times, unable to fix the problem. Front passenger seat belt failed to lock passenger during rear end collision.
Rear shoulder and lap restraint tightened up on consumers 7 year child. Child started crying in back seat and trying to get out. Child put shoulder belt behind him, and tried to twist out, but could not. Belt twisted beneath child, and consumer had to cut child out. Child had abdominal abrasions from seat belt. Consumer was having dealer look in to it. Please add VIN, and mileage to the form.
A D V E R T I S E M E N T S
- Quartz Hill, CA, USA