This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
It appears that Toyota has created artificial obstacles to prevent my obtainment of an eligible reimbursement for recall (safety recall A9E - tire carrier cable) repairs. In response to the recall notice I had the cable inspected then contacted Toyota in accordance with the recall letter but I was denied reimbursement. On October 2, 2013 I wrote to Toyota following the inspection and attached the original work order from a Toyota dealer for the replacement of part number "51900-08010" as required. I received an October 17th response saying I needed to provide answers to three questions:reason the vehicle brought into the repair facility; the repair facility diagnoses, and the repair performed in order to correct the concern. After several telephone calls to Toyota customer service and again having the current cable reinspected, obtaining and forwarding copies of the repair order, proof of payment, and ownership of the vehicle for repair work performed by a Toyota dealership using an identical part number for reimbursement eligibility, I was directed to contact the manager at the dealership and obtain written information on the cause of the breakage that occurred nearly ten years earlier and that I needed to contact him because he was not responding to the corporate customer service office. I sent a letter, dated January 20, 2014, to him but never even received an acknowledgement. Although I've done everything required, sometimes more than once, had repairs completed using the proper part number, as shown on the repair worksheet issued by a Toyota dealer, I've been denied reimbursement due to Toyota's own dealership repair manager's lack of cooperation. If the repairs were not due to the cable breakage and if the replacement part was not needed, why did the Toyota dealership do the repair and charge me for it? copies - letters and receipts will be provided, if needed.
Tire seemed out of balance at narrow range of speeds (60-65mph), but smooth at 68mph for months; recently noticed vehicle rocking when cold and at low speeds; today saw an outward bulge in rear tire tread (directionally outward from axle). Am seeking a replacement tire before tread separation.
I purchased 2 cooper lifeliner touring sle size 215/ 65R-15. They complete unraveled within one week of each other. One was replaced as my daughter was headed on a 350 mile trip back to her college town, and the other I still have disintergrated on her way home from college. She could have been seriously injured if they were on the front instead of the back. I could not believe it it came apart right down to the steel belt.
All 4 tires developed "knots". one tire wore oddly to the belts. Car was balanced and aligned. Tires have been rotated regularly pressure has been maintained at all times even though there was plenty of tread left. They became unusable. **dimsii IVOQ entry posted after 12/12/02 cut-over to artemis*734317
Had a right rear tire (Firestone F 680) delaminate while traveling on interstate while driving a 1998 Toyota Sienna le. Tire was original equipment, had 35,000 miles, and was properly inflated (checked night before incident). Result of tread delamination was loss of rear wheel well cover and damage to rear bumper.
- Starkville, MS, USA
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While driving front drivers side left tire blewout. The dealer was notified. There was severe vibration and consumer found that the left front tire tread had separated. After traveling another 65 miles there was severe vibration and the left rear tire had tread separation.
All 4 tire developed "knots". one tire wore oddly to the belts. Car was balanced and aligned. Tires has been rotated regularly. Pressures had been maintained at all times. Even though there waplenty of tread left, they became unusable.
Left front and right rear Firestone affinity tires size: P215/65R15, experienced blowouts with approximately 24,000 miles on them on a 1998, Toyota, Sienna. First blowout occurred in the tread of the tire, the second blowout occurred in the sidewall, consumer states they experienced several punctures in the tires prior to the blowouts, dot number W2vfa1A160.
Catastrophic tire failure while traveling on interstate highway. Tires not under-inflated. Tire explosively separated (belt and carcass) causing violent feedback to steering.. no wreck due to luck; no turnover solely due to low profile of vehicle. Tire now looks the same as previously recalled Firestone tires. Replaced all four tires with other brand. Recommend a look at basic Firestone radial tire design. (dot number: W2vfait tiresize: P215/65R15)
All 4 tire developed "knots". one tire wore oddly to the belts. Car was balanced and aligned. Tires has been rotated regularly. Pressures had been maintained at all times. Even though there waplenty of tread left, they became unusable. (dot number: W2M0 tiresize: P205/70R15)
I replaced the Firestone tires which our Sienna came equipped with when new because the vehicle began steering very poorly, to the point of my becoming fearful of driving on them. I rotated the tires myself (fronts to rears) and found that the steering problem was solved. Of course I then knew that at least one of the rear tires was no good. When I purchased the four new tires, I asked to examine the old firestones just removed. Two employees of the discount tire and myself found bubbles indicating that separation was occurring. I kept the tires. They may be examined at my home.( dot number: Tire size: P205/70R15 )
The left rear tire went flat as I was driving at about 60 miles per hour. I found the side wall of the tire (the side facing in towards the car) had split in 4 places. The tire came with the car at time of purchase and therfore only had 21100 miles logged on to the tire. The minivan is typically used in local traffic at a average speed of 35 miles per hour.( dot number: W2vf tire size: P215/65R15 )
Loud bang from engine followed by fire. Dealer says engine threw a rod and found hole in engine. Also damage to right axle from projectile from engine. Complained about white smoke at startup to dealer at 22,500 mile service, but dealer found no problems. Now dealer refuses to honor warranty claiming that sludge is in engine. When I had similar smoke problem with 1998 Toyota Camry, dealer advised that the valve seals were defective and replaced the valve seals and gasket under warranty. Internet serches have revealed at least one and possibly as many as three other similar engine failures due to sludge after complaints were made to the dealer of white smoke at startup. I also found multiple reports of engine failure assoiciated with white smoke at startup when doing searches regarding the Camry. When I went to dealer to remove articles from the van after it was towed, the service advisor pointed out the left rear tire, on which approximately 10-12 inches of the tread had separated from the body of the tire. This is Firestone fr 680 tire with less than 30,000 miles on it. The tire was checked and was fine prior to out trip to pick up out eight year old daughter from summer camp. The engine failure and fire and the separation of thread of the tire occurred after we had driven for approximately 2 hours in 100 degree plus temperatures while returning from the camp. Local police and fire department was called to the scene.( dot number: )
On 8/4/00 we were having our tires rotated by America's tire store in folsom, ca. They showed us the passanger front tire was beginning to peel. About 20% of the tire was affected. With the reports I'm hearing abouit the other Firestone tires I wanted to report this. We kept the tire for evidence just in case it is needed.( dot number: W2M0 F6L tire size: 205/70/R15 )
The right rear tread completely separated from the tire. The tire dealer who replaced the entire set said that all the tires were coming apart. The only reason we realized we had a problem was the car has a tire condition/pressure indicator and the car was riding rough. My husband inspected the tires on several different occasions and never noticed the tread separating. I also took my car to a tire dealer on two separate occasions when I first noticed the light indicator. The tire dealer never noticed the tread coming apart either. We only realized we had a problem when the ride became very rough. My husband changed the tire and placed the spare on the car until I could get to the tire dealer.( dot number: 95S tire size: P205/70R15 )
A D V E R T I S E M E N T S
- Greendale, WI, USA