This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am having a recurrent problem with my 2018 Sequoia in that I am consistently getting warning lights and alarms going off for 'brake warning, ' rear cross traffic alert, 'blind spot monitor malfunction' and 'front camera malfunction.' It has been in the shop 5 times and they keep saying there are computer gliches and keepnupdating the software over and over again. Toyota sent down a tech from denver to take a look at it and instead of repairing the problem, they have disarmed all of my alarms because what they said was that they were set too sensitive"! this is a huge safety issue as two of the times that the 'brake warning' flashes the truck starts to slow itself down. What if this happens when an 18-wheelerbis behind me? the brake lights don't come on to let them know that my vehicle is slowing down!! I am very scared of driving this vehicle and Toyota says it's safe to drive" I'm at a loss as what to do now given that all of these software updates are being done and alarms are disabled I feel like I'm driving in a vehicle that is unsafe!!
Blind spot monitor malfunction. Rear traffic alert malfunction. Pre collision warning system malfunction. This has been happening since odometer reading of 312 miles. Told by Toyota that a recall was issued and a software update would remedy this. Went today 3/21/18 to have update installed. Within 25 miles of leaving the dealership the warnings and malfunctions we're back on. The software update did not work. Car continues to have stability control malfunctions and sensor malfunctions related to collision warnings, blind spot, and rear traffic alert.
The contact owns a 2018 Toyota Sequoia. On several occasions, when the vehicle was started, the adaptive collision warning sensor illuminated. The contact stated that the vehicle was turned off and back on, and the vehicle would reset itself. The failure recurred several times. On several occasions, while driving various speeds with no other vehicles ahead, the auto braking feature independently activated and the "brake, obstacle ahead" warning message illuminated. The vehicle would then suddenly brake independently. The vehicle was taken to the dealer (hoover Toyota, 2686 john hawkins pkwy, hoover, al 35244, (205) 978-2600) where the forward facing cameras and sensors were replaced; however, the failure recurred. The contact stated that several warning indicators illuminated at times, including the blind spot monitoring system malfunction, adaptive collision sensor, brake obstacle ahead warning indicator, and adaptive cruise control. The vehicle was taken back to the dealer to be diagnosed. The contact was informed that the bumper sensors and sideview mirrors where the forward collision sensors were housed needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer and was replaced with a similar vehicle. The contact stated that the replacement vehicle experienced similar failures. The contact stated that the vehicle was taken back to hoover Toyota where the contact was informed that the issue was due to a software failure, and that the engineers at Toyota were actively working on the software update. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 12.
I purchased this vehicle new from mark miller Toyota on fri Dec 29th, left the dealership at 12:10pm with 39 miles on it. Ran a few errands and showed my friends, we went to leave after eating some food and at 45 miles in my odo I got 2 error messages. "blind spot monitor malfunction, visit your dealer" and "rear cross traffic alert malfunction, visit your dealer". I had only put 6 miles on this and I contacted the dealership right away at 6:47 pm and was told that the service dept wouldn't hang around for me to get there in 10 mins or less and that I could bring it in another day or to any dealership. Light has come on 2 more times since, the 3rd time total, I drove it to a different dealership(that's closer to me) but they had no one available to look at it. The service lady did see it but all she did was make an appt for me for wed Jan 3rd to have it look at. I've talked to another gentleman through a forum and he had this same problem and sent me the name of his investigator at your offices. His name is [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Issue: Safety features failing at less than 500 miles problem statement: At less than 500 miles the safety sensors ( collision prevention, cruise control adaptable speed, rear cross traffic, blind spot monitor ) are failing repeatedly. Dealer has contacted Toyota for support. No eta at present.
A D V E R T I S E M E N T S
- Scottsdale, AZ, USA