This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Toyota Sequoia. While the vehicle was at an independent mechanic, the technician diagnosed that the subframe was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 70,416. Updated 12/23/16
The rear latch which controls the opening of the rear hatch broke. This part is made of plastic (perhaps costing 0.30), and it is sheltered from direct sun and wear and tear by being covered with a part of the hatch which is made of steel. The hatch when this part is broken cannot be opened. This means one cannot gain access to the spare tire or the rear of the vehicle. This part costs over $90, and the labor to repair is approximately $170. Combined this approaches $300 with tax. When I brought this into the local Toyota dealership, I was informed that this was a common problem, and they pointed out that they had two other Sequoias currently in the shop having the same repair being performed. They had the part in stock because it occurs so often. A search on the internet has shown that this has occurred tens of thousands of times. A recall would appear to be in order.
In January 2010, as I was doing an oil change on my 2007 Sequoia, I noticed some corrosion on the underside of the hood and also through the engine bay. I took it in to mid city Toyota for an warranty claim inspection on the issue, March 2010. It was obvious that it was a defect of something, I couldn't figure out what it was. The dealership came back and said I must have filled the water in the battery, because it is now leaking and because of that, it has voided the warranty and they will not fix it. I disagreed with their statement and indicated that we did not fill the battery with water. My parents are the only ones driving the vehicle, they wouldn't even know how to do that in the first place. The dealership wanted to know what type of resolution we wanted out of this, I stated to just repaint the underside of the hood, new battery, and other damages associated to the battery leak. They wanted me to get an estimate from a local body shop. After submitting the estimate, they reviewed it again and denied the claim. I decided to take it to another dealership in, elk grove Toyota, in elk grove ca, July 12 2010. The service department found the battery to have been faulty and was leaking, which the fan blew the acid throughout the engine compartment causing the pattern of corrosion as reported. They agreed to fix the problem. A few days after the car was at the shop, they called and said they found the car is out of warranty as of 6/24/2010 and will not fix the vehicle. I explained that I had reported the issue to mid-city Toyota in March 2010 during the warranty period. They wanted me to open a case with Toyota, and they'll review it after. I opened up case # 1007162060 with Toyota. Elk grove Toyota came back after a couple of weeks and denied fixing the car out of good will stating that there was lack of maintenance records.
A D V E R T I S E M E N T S
- Baltimore, MD, USA