This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I tried to make apointments to local dealers they set up appointments and than don-??t do nothing about it they said the don-??t have any certified tech to do the job so I left with this mess not knowing when my ride is going to give. Out on me I got about 319000 miles Toyota should be proud and thank me for keeping my ride up to date I do my part to have it running good but they not doing there part to help me with these recalls please help me out.
In October of 2020, I scheduled an appointment for my airbag recalls at my local Toyota dealer (lia Toyota of colonie). My appointment was on October 22, 2020. After devoting a day to this, I was dismayed to learn that my vehicle could not be repaired because the parts were backordered. They said they would let me know when the parts were in. Several weeks went by, and I heard nothing. Then, I get a cryptic message from someone in their parts department, and gave me a number to call back. When I called the number, a man answered who said it was not lia Toyota, and that he'd been getting a lot of calls from people thinking they were calling lia Toyota. (the dealership did pick up when I called the number, and it was when I entered the choice to speak with the service department that the phone system then transferred me to some individual's mobile phone!) so, I then had to try a different route to contact the dealership and find out what was happening. This led to several calls where no one really knew what was happening. I finally got my original service manager to research the situation, and he said the parts were still on back order. Fast forward to December 15, 2020, and I texted their service department who informed me that 1 part was in, but another was still backordered. I then texted them today (Jan 29) and they said the parts were now in. So I am fairly certain that no one was ever going to follow up with me to notify me of this. It's been 3.5 months, and customers' safety does not seem important to either Toyota or lia Toyota of colonie. I own several businesses, and customers' valuable time does not seem important to them either. I shouldn't have to work this hard to get a recall repair done.
Takata recall. The contact owns a 2005 Toyota Sequoia. The contact received notification of NHTSA campaign number: 16V065000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Toyota Sequoia. The contact stated that the recall notice for NHTSA campaign number: 15V285000 (air bags) was received in June of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2005 Toyota Sequoia. The contact received notification of NHTSA campaign number: 16V061000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 01/25/2017 updated 01/26/17.
Received notice of at the beginning of 2016 indicating recall in curtain shield airbag to date no parts have been provided to local Toyota service centers. When are the parts going to be available first we were told September but now they don't know"?"
The contact owns a 2005 Toyota Sequoia. The contact received notification of a manufacturer's recall for the air bags; however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The NHTSA campaign number was unknown. The contact had not experienced a failure. VIN tool confirms parts not available.
Vsc vsc traction control lights comes on as well as the check engine light. The vehicle accelerates poorly. This makes for a very dangerous situation because the vehicle can slow dramatically at highway speeds. Lights go off for a little while when the battery is disconnected but all lights and acceleration problems return shortly. Owners have spent thousands of dollars replacing parts without a long term fix. Spouse will no longer drive the vehicle because of this dangerous problem. Totoya needs to fix this widespread problem.
Takata recall. Called a local Toyota dealer months ago who told me they would call when parts are available. Still waiting for a call. This airbag situation is dangerous and greatly limits the use of this vehicle as spouse will no longer drive it and I am able to use it on a limited basis. I know there is a backlog but NHTSA needs to force Toyota to fix these defective vehicles.
Takata recall. The contact owns a 2005 Toyota Sequoia. The contact received notification of NHTSA campaign numbers: 16V065000 (air bags) and 15V285000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available.
Takata recall. The contact owns a 2005 Toyota Sequoia. The contact received notification of NHTSA campaign number: 15V258000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Toyota Sequoia. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The VIN was unknown. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2005 Toyota Sequoia. The contact received notification of NHTSA campaign number: 15V285000 (air bag) however, the part to the do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2005 Toyota Sequoia. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2005 Toyota Sequoia. The contact received notification of NHTSA campaign number: 15V285000 (air bags), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms part not available.
The contact owns a 2005 Toyota Sequoia. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
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