This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Re: VIN [xxx] I am writing this letter in regards to the 2003 Toyota Sequoia I purchased in January 2003 with approximately 40 miles from Toyota town dealership in stockton California. After making several attempts to resolve this problem with the dealership, I am now writing to you as a last resort. My vehicle expels a very strong ammonia smell from the vent system after acceleration. The smell has been strong enough to make one sneeze or your eyes watery. The third and final time I took my vehicle to the dealership for a solution, the technician informed me he had contacted Toyota manufacturer mechanics. They stated it was a condensation smell from the air-conditioning system that was very common. They suggested using the air conditioning system more often. I informed him I was aware of that smell but that was also different from the ammonia. The representative informed they would contact me when the manufacturer had a solution. He wanted to set up another appointment to service my car, but I refused. Toyota town had the car twice before to check the problem and did not come up with a solution, but was only able to inconvenience me from getting to work etc. I am disappointed that I have had my vehicle for 9 months and cannot relax because I have an ongoing problem that has not been fixed, but yet I am paying for it. The ammonia smell is not normal and it is not comforting to know that Toyota does not stand by their word and try to come up with a solution. Thank you in advance for looking into this matter. Please feel to call me at[xxx]. sincerely, [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Stockton, CA, USA
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- Stockton, CA, USA