I purchased my vehicle from sunnyvale Toyota in Oct of 2002. It is a 2003 Toyota Sequoia. From the time I reached home found multiple problems. Start with hub caps not seated correctly, defective roof racks, entry door molding with inked print on them. Went on to a defective air conditioner compressor, pungent awful smell from the ac, defective radio/ cd changer. Brakes are spongy and don't respond well. If you pump it once it works well. The vehicle repeatedly veers to the right. They have checked it at least 15 times. There is hair in the paint. I went through the ncds process and ended up with a judgment to have them repair the veering problem and air conditioning. Toyota never complied and ncds closed the case without my consent. I worked with Toyota and they finally worked on the trouble. I got a new set of tires but the veering returned. What happens is the tires wear more on the outside of the front right tire. As you rotate the trouble goes away until the tire wears and the problem becomes more pronounces. Now the tires are bald and ncds is giving me trouble to reopen the case or stand behind the arbitrators judgment. Now even the door molding are coming off even with no damage.

- Sacramento, CA, USA

Re: VIN [xxx] I am writing this letter in regards to the 2003 Toyota Sequoia I purchased in January 2003 with approximately 40 miles from Toyota town dealership in stockton California. After making several attempts to resolve this problem with the dealership, I am now writing to you as a last resort. My vehicle expels a very strong ammonia smell from the vent system after acceleration. The smell has been strong enough to make one sneeze or your eyes watery. The third and final time I took my vehicle to the dealership for a solution, the technician informed me he had contacted Toyota manufacturer mechanics. They stated it was a condensation smell from the air-conditioning system that was very common. They suggested using the air conditioning system more often. I informed him I was aware of that smell but that was also different from the ammonia. The representative informed they would contact me when the manufacturer had a solution. He wanted to set up another appointment to service my car, but I refused. Toyota town had the car twice before to check the problem and did not come up with a solution, but was only able to inconvenience me from getting to work etc. I am disappointed that I have had my vehicle for 9 months and cannot relax because I have an ongoing problem that has not been fixed, but yet I am paying for it. The ammonia smell is not normal and it is not comforting to know that Toyota does not stand by their word and try to come up with a solution. Thank you in advance for looking into this matter. Please feel to call me at[xxx]. sincerely, [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Stockton, CA, USA