This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In July of last year, my 2002 Toyota Sequoia experienced car trouble. The vehicle experienced 3 major problems. First, the rear window on the back of the vehicle would suddenly open all by itself. This self opening would occur at numerous times. The window would open when the vehicle was being driven, when it was stationary or even while it was unoccupied. The scariest however, was when the vehicle was being driven. Fortunately for me and my family no one was injured. The second major problem occurred with the door locks. The locks would lock and unlock themselves repeatedly without anyone touching them. This locking/unlocking would again take place when the vehicle was being driven, stationary or even unoccupied. The last complaint is that the gas gauge will drop to empty without any reason so there are many times that I do not know how much gasoline I have left in the tank. This too is occurring on a random basis. It's like the vehicle is haunted.
2002 Toyota Sequoia power antenna problem. Antenna was not operating properly extending up and down, along with a middle row seat belt retraction problem and the plastic car hinge protectors always popping off when one folds up the right middle seat. I went to roseville Toyota to fix the problem and was told that they could replace the antenna for approx $200, because the grooves were wearing off, and that I would have to go to the manufacturer to address it because of having to pay $200. Having only had this "family" car driven around town for 2 years, I didn't think a Toyota should have this problem, thus that's why we keep buying Toyota. The manager offered to fix it for $60. I reluctantly agreed and felt that they were trying to accomodate me. Three months later, it's not operating properly again. We brought it to roseville Toyota again, along with a major scheduled $600 tune-up, and was told that this time, the motor needed to be replaced, costing $325! how can a power antenna have this much problems on an expensive car like the Sequoia? we bought it as a family car expecting not to keep shelling out money for a 2 1/2-year-old car. We cannot afford to keep paying little fixes like this for a car which we thought was a quality buy. We expected paying for the scheduled maintenance, but its precisely avoiding this "misc fixes" is the reason we buy Toyota. Now we have to keep paying for something that should not really keep breaking down because of the implied quality. The sign of a good quality car is the amount of little fixes that need to be done which should be nil. We have had other manufacturers before and know the amount of money that can add up because of these "fixes." I sincerely hope that Toyota can address this type of complaint and show that they are a responsible company that addresses their consumer needs.
: the contact stated recalled work was not performed in what the contact considers a timely matter. The dealer was contacted about the recall; however could not work the vehicle into the schedule for 2 weeks. The recall notice received was NHTSA # 05V225000, concerning the lower ball joints. Additionally, the contact was jacking up the vehicle and the housing around the jack fractured and broke. The dealer was contacted and suggested replacing the jack.
Driveshaft was defective. After coming to a complete stop if felt as if consumer had been rear ended. Vehicle was serviced seventeen times, and the dealer stated it was normal. There is also a thumping noise and vehicle lurches forward associated with a hard start condition. Brakes grab at times. Rear speakers inoperative 3rd row. Sunroof rattle. Water inside marker light covers when raining. Rubbng noise from rear wheels. Center wheel cap was tightened.
- Centerport, NY, USA
Search CarComplaints.com for these popular complaint phrases...
My 2002 Toyota Sequoia is emitting a foul, rotten egg, sulfurous smell from the exhaust. My vehice only has 2000 miles on it and the catalytic converter has been replaced once. I cotacted the manufacturer and was told that the smell is a bi-product of the sulfur in the fuel not being completely burned in the converter. I was asked to use higher octane fuel and that did not solve the problem. The manufacturer is telling the dealer that they are aware of the situation and they are investigating it. I did notice the smell on other Sequoias.
A D V E R T I S E M E N T S
- Mansfield, MA, USA