RE: Toyota has received customer reports of certain 2019-2020 model year RAV4 HV vehicle fuel
gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel
nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty?
shown on the multi-information display is less than expected.
Based on our investigation, Toyota believes these conditions to be primarily related to a
variation of fuel tank shape and the potential for the fuel sender gauge to become inclined.
These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light
to illuminate with more fuel in the tank than usual.
Although the fuel tank and fuel sender gauge unit are covered by Toyota?s New Vehicle Limited
Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles (whichever
comes first), we at Toyota care about the customers? ownership experience. Toyota is providing
coverage for repairs related to refueling performance concerns.
