I followed the instructions on the Customer Support Program issued by Toyota regarding the 2019-2020 RAV4 HV Vehicle Refueling Performance. I brought my car to the dealers and complained that when I let the car get to the low fuel light I refilled the tank and my Distance to Empty (DTE) dropped from an average of 525 to 400. The service technician says that this was normal and that his car also does this. He blames the problem on how I drive and that this is "normal." If this is normal then why does Toyota advertise a range of 600 miles on a full tank?

The tank advertised is 14.5 gallons, but when I fill up I cannot get more than 10 gallons in. In the test refill I got 9.97 gallons. Toyota says that if the car takes in greater than 9.8 gallons in this test that there is nothing wrong with the car. As expected, when the dealer's "Master mechanic" checked the car he said there was nothing wrong. I am asking for paperwork that was prepared when my car was tested. We'll see.

Additionally, my front brakes squeak every morning when I run the car for at least a block. The service adviser said that this is "normal" and with the cold weather that this occurrence is "normal." I have lived in my area for the past 28 years and none of my other cars did this. The service technical advisor said that it's just rust that builds up on the brake surface and will get rubbed off when driving. I don't think that this is "normal" or else Toyota is using substandard materials on their cars. Anyone having this same problem?

Thank You.

Update from May 27, 2021: Got my car "tested" again and yes, indeed there was a problem. The dealership replaced the gas tank and the sensor. They still claimed the brake problem was not a "problem". I subsequently got rid of the car within two weeks. Hate how dealers "lie" and there is no customer service after the sale. Never will buy a Toyota ever again. I ended up buying a Honda CRV. Guess what, the brakes don't squeak. Satisfied with my new car.

My BFF and I both bought 2019 RAV4 Hybrid XLEs on the same day. For months we would regale each other with out incredible milage. We were both averaging 42-43 MPG. We both drove in ECO Mode, but really didn't make any effort to drive efficiently. Then, between 3,000 and 5,000 mile we each experienced a marked decline in our MPG. There are times when our milage barely tops 35 MPG for a tank of gas. Overall we are now averaging 36-37 MPG. WE HAVE NOT CHANGED OUR DRIVING HABITS.

The Dealership claims this is "normal" and our milage will increase sometime after our first oil change. Well, I've had my first oil change and am sitting at about 8,000 miles and my mileage is still averaging 36-37 MPG per tank of gas and sometimes it gets as low as 33 MPG between fill ups. My friend is experiencing the same results, although he is still a little short of 5,000 miles.

I probably wouldn't complain about 36-37 MPG if it weren't for the 3 months at 42-43 MPG and the failed promise of the Dealer that all this is "normal" and things will "improve".