This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Loud clunk over bumps, suspension sounds loose and dangerous. Vehicle was purchased new and has 24,443 miles, this sound is NOT normal for a new vehicle.
6/15/23 @ 18,357 miles the car was given a four wheel alignment at the owners request. Due to loud tire noise and visible cupping on the right rear inside edge, it was clear the car's wheel alignment was wrong. The dealer's before and after alignment is attached. When presented the before and after, I noted RR Camber was.-2.3 vs. a range of -1.8 to -0.3 degrees. The reading was unchanged from initial. They advised me the camber cannot be adjusted and is "fixed" from the Factory. The form also read "One of more value are not within specification. Tire wear, handling and safety problems may result". But they had no remedy. I escalated at Dealer. Dealer opened a ticket with Toyota to look at my car. Of note, my Sister in Law's RAV4car has the same issue. I felt I had made my concerns clear and Toyota Corp would address. 2/1/24 At 30,345 the problem is still unresolved and dealer gave me Toyota Corp number and I opened case 240201000061. 4 calls later I am told to bring my car to dealer 2/20/24. Research shows TSB 0042-14 for earlier RAV4. My safety problem is not new to Toyota, it is just a later model. When I told Toyota Corp their response from 6/15/23 to 2/1/24 is unacceptable, they took no ownership. When I asked if I should drive an unsafe car they said it is my choice. When I advised them of the language from the dealer said the tires were unsafe, they said the Dealer is independent from Toyota. In short, the dealer is "Independent". Toyota has a problem with their design using a static camber strut which causes premature wear which can lead to a blow out as shown by forums. Toyota is only interested in getting the car to 36,000 miles and little focus on safe design. I was surprised not to see this already listed. Perhaps it exists under another year? A company Hard Race has made adjustable rear Toe Arms for the RAV4. The dealer confirmed same.
- Contoocook, NH, USA
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- Redding, CA, USA