This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on the freeway with outside temperatures of about 89/90F, at about 67-68 mph, our passenger window randomly exploded and shattered. There was no prior damage to the window or any indication that a rock, projectile or other debris had hit the window. Prior to this incident, we had observed that the passenger window would rattle inside the door pocket/window frame when the car was in motion. When the window shattered, it did so instantly without any warning, as if it had exploded, startling us. As we continued driving, the outside air started pulling apart the shattered window, causing the broken window glass to fall apart into thousands of little pieces that ended up all over the passenger, driver, and back seats, which were also occupied with children [XXX] and [XXX] old). This was a very scary and traumatic experience for us, as things could have taken a turn for the worse and we could have been seriously injured. Luckily, we had nothing more serious than minor cuts in the aftermath. However, our family and especially our children were very affected by this incident and our car suffered damage to the outside body and some more minor damage on the inside from the glass flying off from the shattered window. We believe the rattling of the window caused it to eventually explode and shatter. We believe the rattling is due to some kind of manufacturing error: either improper installation or possibly low quality glass material or incorrect size to match the door frame or a missing part that should hold the window securely. We would like our car inspected for any further damage not visible to the eye (such as glass inside the door pocket and the safety of the door window retainer of the passenger door as well as a check of the integrity of the rest of the car-??s windows to check that they are property installed and secured in place to prevent rattling. The driver side window in the car continues to rattle and we fear that this incident may occur again. INFORMATION REDACTED PURSUANT TO THE FREEDOM
Sunroof shattered suddenly while driving down a freeway. It sounded like an explosion, and my passenger riding and I were concerned it was gunshots when we slightly moved the sun shade cover, we realized it was the exploded sunroof. There have been no prior incidents or found debris anywhere that could have caused the sudden explosion of the glass. We had some glass fell on us, and if not for the sun cover blocking us from harm, we could have been seriously injured.
I received an error message -??Engine stopped, steering power low-?? after driving an hour in the rain, sat in my car for about 20 mins with wipers on, engine began to jerk aggressively then shut off. I could not gas it or move the car. I let the car sit after being towed, it ran fine as if nothing happened. I got a battery test and it was at 100% charge according to Autozone. The check engine light, battery light and steering light came on. No prior indications of this problem.
1. most recent. 03/01/2024 sunroof spontaneously exploded during my drive to work. broken glass fell on me as I drove. No bad weather. nothing hit it. just spontaneous explosion. 2. older claim. about a year of having purchased the car the front windshield cracked while parked at work. like the other incident no accident. I had that fixed. but the wipers do not work properly. Toyota charged me to have them check but did not fix it. to this day they only work at medium or maximum speed. wipers do not work on low or intermittent. after doing some research on the internet and YouTube it seems that this is becoming common with this model car.
- Monmouth, OR, USA
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I don-??t know if this is a safety issue, but it is an issue with my car and others with this type of vehicle. The lift gate does not always open. It makes no difference if you use the inside button the outside button or the key fob. It will either open about an inch just enough to unlock it or it will open about 6 inches and then it will stop and beep it has to be manually closed and try again anywhere from 1 to 5 times to get it open. There is no rhyme or reason as when it happens. I-??ve taken it to the dealer two times and they tell me they have to replicate the problem at the dealership but of course it doesn-??t happen there. I-??ve also written to Toyota company and all they tell me to do is reset liftgate. I have done this about five times it does not help. It-??s obviously an electronic or something else problem that Toyota is not addressing. if I am contacting the wrong place and there was somewhere else to make consumer complaints. Please let me know.
Driving home at [XXX] on [XXX] from Winters CA to Davis CA with a temperature of 55 degrees F and some rain in the area. The sunroof exploded. A large bang happened. Pulled over nothing hit the sunroof, and the glass was protruding outward (not inward which would have happened if the glass was hit from an object from above). The sunroof was part of the new car when we purchased it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The sunroof on my 2021 RAV4 hybrid exploded as I was driving to work today, October 26, 2023. I've already reported the incident to my insurance provider and started to file a claim. Hopefully it will get fixed soon. The explosion startled me because I was driving on the freeway at 65 mph. I stopped onto the emergency lane to check around my vehicle and to my surprised, I didn't see anything amissed. I thought it was my tire. I continued driving because I didn't want to be late for work. As I continue to drive, I heard noises above my head. When I arrived at work and parked, I check my roof to discover my sunroof was shattered. Is there a recall for the sunroof exploding?
I had three incidents since I purchased the car in January 2022. The first incident was in October 2022. I tried to park in the parking lot of McGovern Stella Link Library 7405 Stella Link Rd Houston Texas but the brake did not work and kept going and jumped over the parking block and in the pedestrian way and still kept going and about to hit the building. I was in a complete shock and disbelief but I had to get off the pedestrian way as fast as I could to avoid a major disaster. Fortunately there were no people in the pedestrian way, so I was able to do what I had to do. But my car was seriously damaged from hitting the parking blocks and poles. At that moment I thought I did something wrong but now I believe that the incident was caused by brake problem as I had two more incidents related to brake issues after. The second incident was in January 2023. I was driving in Highway 249 feeder road and tried to stop at the traffic light. I was going about 10-12 miles. Car would not stop even after the brake was pushed all the way down to the floor and kept rolling and hit the other car in front. I took to Don McGill Toyota Service Dept and requested to fix the problem. They kept it for over a week and told me that my car is safe to drive. Evidently they did not correct the brake problem. The same brake problem occurred again for the 3th time on August 26, 2023. It happened on Highway 6 near Memorial Drive traffic light. To stop the car at the traffic light I pushed the brake but the car failed to stop and came very close to hitting the other car in front. I used emergency parking to stop. Thankfully the other car made a right turn to a street (I was in right lane) so this time I escaped from hitting the car. 2021RAV4 has serious brake issues. The scary thing is I do not know when and where the brake might fail again. What if it happens on freeway !? Driving with good brakes is utmost safety issue. TOYOTA SHOULD FIX OR REPLACE THE BRAKES.
We have water becoming stuck in our back passenger door due to a weather strip design flaw in Toyota Rav4 Hybrids. This will begin to happen to all weather strips and eventually destroy the interior and electrical if not repaired. This is a common design flaw in newer Toyota Rav4 Hybrids and we are lucky it's just our one door so far.? I've been informed (by our Toyota Tech) that eventually all of the doors and the roof will leak due to this Toyota design flaw.?? When we took the car to get fixed at the dealership, they let us know it was an expensive repair, advised it was a design flaw, other customers are affected, and allowed us time to research before paying for the repair. We may attempt it ourselves since Toyota corporate has refused a reimbursement for the repair. This is a Toyota design flaw and requires a recall. They are charging hundreds to fix this. This will literally destroy the cars electrical.
On April 29, 2023 I notice that there was a bad chemical smell in my car. I continued to try to find the issue and then I went to the back seat and discovered the floor of my 2021 RAV4 was completely flooded with water. I attempted to call Toyota but the service department was closed. I went to the local car wash to have them suck up the water in the meantime. I scheduled an appointment with Toyota on 5/1/2023 @3:45 to explain the issue that was going on. When I got there they serviced my vehicle and informed me that they weren-??t able to find the source of a leak and they would need to keep my car. I asked would I be provided with a rental and the service advisor [XXX] told me no as this would need to be paid out of pocket. I didn-??t agree and told them I-??d have to bring it back. The following week I still noticed that there was water somewhere in my vehicle so I called to schedule another appointment on 5/10/2023 @3:45. This time I was connected with [XXX] who was very accommodating and set me up with a rental for one day. On 5/11/2023 I was contacted by [XXX] and he informed that they would need to keep my car for 3 weeks. He informed me that there was a lot of damage to the car and it would be fully covered. On 5/27/23 I was called and [XXX] told me I could pick up my vehicle. When I left on 5/27/23 I drove the car and when I put it in reverse my steering wheeled locked up and a message came across the screw saying -??low voltage power steering.-?? I called the service department but they were closed until 5/30/23 for the holiday. I also contacted my service provider [XXX] and left a voicemail. He called me back 5/28/23 and informed me that he was out of town and to drop the car back of 5/30/23. I dropped the car off and they put me in another vehicle. 5/31/23 [XXX] called me back to inform me that the car was ready. I pick it up and it flooded in the inside again. I discovered there was a recall that it was never informed about and now they want me to pay. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMAT
We were on a drive back from Nashville like normal. My mom had picked me up from work at around 07:15. The car started making strange sounds as we were driving down the highway. It started yelling at us to pull over to a safe spot and slowing down. All of the lights had come on flashing at this time. It didn-??t even make it to the shoulder; We made a stop on the triangle area for when cars come in from the exit. As soon as we stopped, smoke started engulfing us and 2 guys who saw this happening parked on the shoulder and came running out of their van with fire extinguishers and started telling us to get out. When we went around the car to check what was going on, we noticed the fire that had started from the bottom of it. They fired the extinguishers a couple of times to the bottom of it where we could see the fire but it didn-??t help much so we had to retreat to a safer spot. We called 911 to ask them to send assistance. Not long after, the front half of the car was engulfed in flames. 10-20 minutes later, the fire department came to extinguish the flames. Once they got the fire under control, they towed the car to the shoulder of the road where we proceeded to salvage anything that was salvagable from the car. Where I got my hands cut up from broken shards that were littered all over the interior. We waited for awhile for another form of transportation to be able to make it home and it took a little bit due to the traffic that this incident had caused. We got the car towed back to Toyota for evaluation of the incident. It was supposed to be done within 2 months, but we still hadn-??t heard anything about it going into 3. We called them to inquire about the car and the situation, and they said that they had closed the case and had to reopen it for further investigations. They had closed the case and not told us anything about it. We received an email on the 23rd of January that stated the vehicle was too far damaged for them to be able to evaluate anything.
I have a 2021 Rav4 gas LE. I bought it new in May 2021 and have 38,000 miles on it. I was casually driving the car going 30-40mph when the car dashboard lit up. The first notification I got was on the screen display saying a malfunction in the charging system was detected and to stop in a safe location. Next, all my dashboard lights turned on (tire pressure, traction control, check engine, ABS, brake, battery light, etc.) and got the following messages on the dashboard: - parking brake malfunction - pre collision malfunction - brake power low - stop in a safe place - secondary collision brake system malfunction - antilock brake system malfunction voltage ability - Voltage abnormality - steering power low And then finally, the -??engine stopped-?? message when the emergency brakes engaged on their own while I was slowing down at a red light. Before this, I never got any warning lights or messages. I tried to get the car towed since jump starting the car didn-??t work. The emergency brakes would not disengage in neutral. I had to call a tow truck. I took the car to the Toyota dealership. They said it was the battery and replaced it, but when I went to pick it up, the dashboard lights still wouldn-??t go away even after resetting. The power locks still don-??t work when the car is off and my key fob to unlock/lock also still doesn-??t work. The display screen still isn-??t turning on and the usb plugs in the car also aren-??t drawing any power. The headlights and interior lights also don-??t work. They said it-??s an electrical problem but quoted me $520 to diagnose the problem ONLY since the car is now out of the 3 years/36k miles basic warranty. I have had this car less than two years and has 38k miles.
While pulling into what I thought was a parking spot, the left front wheel hit an 8" drop off. Almost immediately after the wheel was back up and level with the other wheels. The vehicle then began surging forward. I hit the brakes but they did not go down. Tried again and the same result. I then hit a hard plastic container and a brick wall. This stopped the vehicle and I was able to put it in park and turn off the engine. Truthfully, once the wheel fell went into the drop off, I had no control of the car. The brick wall has a crack in it and the container is ruined. Toyota Product Liability was called but they have not contacted me. Thankfully the wall did not collapse and no one else was injured. I have pain in left arm and shoulder but hopefully only bruising. The issue has not been confirmed by anyone and I do not know if there were any warnings because I was focused on trying to get the car stopped. There might have been some alarms, I am not sure.
Since I bought my brand-new car 1. the engine has stopped 5 times. 2. My windshield cracked. 3. There is low tire air pressure indicator that appears once in a while. A new battery was replaced, and it now cannot start. The message on the screen indicates: "IGNITION ON, Voltage abnormality steering power Low. Visit your Dealer." I took it the Dealer and now they are not able to find out what the problem is because I had to jam started the car for it to be towed.
2021 Toyota REV4 with just over 5,000 miles. I got off from a parking lot and drove 1/2 miles, The screen shown "Vehicle Alert" and asked to check engine with message "A malfunction in the electronic control of the engine, throttle, or automatic transmission has been detected". I smell very strong gasoline, then stop the vehicle. I check the gas tank, it's normal. I opened the hood and saw a puddle of gasoline on engine part, between the battery and the engine but lower than the battery. It's so dangerous to drive with leaking gasoline so I park my car on a street
I was parked at a store, engine off. Was in there 3 minutes and another customer ran inside and said a car was on fire, the employee asked if it was mine. I ran outside and it was indeed mine. The rear tail light was all melted and on fire, billowing smoke was coming out the sides of the hatch so I opened it quickly to get the fire out. The store employee put the fire out with his fire extinguisher. No prior warning lights were present when driving it before this occurred. The car is at Toyota dealer presently while they determine the cause.
A D V E R T I S E M E N T S
- Galt, CA, USA