This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Apple car play isn't working correctly, malfunctioning frequently. It disconnects or stops working randomly, creating a distraction while driving. Either itunes stops playing or navigation disconnects which causes a driver to start fiddling with the apple car play on the display screen and tampering with the mobile device or the wiring between the mobile device and the usb port. This appears to be a software problem. Through doing research online (rav4world and other sites), I have noticed multiple similar complaints from others with this same 2020 xse hybrid model of the Rav4. The only way to correct the issue is to pull over, turn the car off and restart the car, but the issue happens time and time again. The malfunction of this hands-free feature is going to lead to distracted driving as drivers attempt to remedy the problem and will lead to people getting killed due to the manufacturing defect. Please issue a recall immediately.
Smart key malfunction-- 2020 Rav4, purchased may of 2020. First incident: Occurred after vehicle sitting in a parking garage at an airport for 4 days. Came back and vehicle wouldn't start and lights on display panel were flickering. Door locks were malfunctioning, and upon jump starting everything was ok. Took to dealership and was told battery was bad, they replaced battery. Second incident: Occurred after car parked for 11 hours. Vehicle wouldn't start and lights on display panel were flickering again. Door locks were malfunctioning again as well.. have also seen that hundreds of other people are experiencing this same issue.. based off of a google search and research, I am not the only one. Electrical issue or some software malfunction is causing the vehicle to drain its own battery at random time intervals.
Bought a 2020 Toyota Rav4 in early September, but after 1 month it began showing, "battery is charging" frequently. I took the car to the dealership to see what could be wrong. They stated that it is normal. It normally happens when you apply the brakes and the message will be shown on the dashboard, "battery is charging". I plan in taking the car again to the dealership to get this resolved, since I know for a fact it is the battery that it's malfunctioning.
The contact owns a 2020 Toyota Rav4. The contact stated while the vehicle was at the car wash, the brake warning lights illuminated. The contact drove the vehicle home. A month later after the vehicle failed to start-up, and the vehicle was towed to modern Toyota of boone (225 modern drive, boone nc, 28607, (828) 263-5437) to be diagnosed. The mechanic stated that the failure was due to low battery voltage. The battery was recharged and the failure was fixed. The manufacturer was not contacted or notified of the failure. The failure mileage was 3,023.
- Spruca Pine, NC, USA
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This is a specific concern for the battery/electric system that appears to be very prevalent.. in the 3 months since buying my 2020 Toyota Rav4 limited hybrid (June 20, 2020)-I've had to have my car jumped twice due to a dead battery. At first, I thought there might be something I was not doing correctly. However, after reading the comments on several sites it appears that this is a very common issue. The car had been driven the day before each time and would not start the next morning. The service person who came out to jump it the second time said that he gets a lot of calls for these new cars. The second time it also lost my parking assist on the backup camera along with the last radio setting. Unfortunately- taking it to the dealer has not worked for most of the owners. The dealer can find nothing wrong or even locate the issue. What has Toyota done to determine why this is happening" is it software, battery, electrical or a combination of these" references: Https://www.motorbiscuit.com/are-2019-and-2020-Toyota-Rav4-hybrids-suffering-battery-issues/ https://www.cargurus.com/cars/discussion-C29023_ds1091695 https://www.rav4world.com/threads/2020-hybrid-starting-issue-due-to-battery-drain.303771/ https://www.kbb.com/Toyota/Rav4/2020/consumer-reviews/ https://www.reddit.com/R/rav4club/comments/fucb6M/2020_rav4_battery_dead/ plus more --- just google '2020 Rav4 hybrid battery problems'
I have a 2020 Rav4 xle with about 3,000 mileage. The car battery has died twice. The first time it happened, I jump started the car. The second time, I took the car to the dealer but they said there was nothing wrong with the car. I don't understand why a new car would be having these battery problems. Has anyone had any similar problems and have suggestions on how to resolve the issue?
Battery "died" the beginning of August - jump started and drove to the dealership service center. I was told that the battery was fine and that "short distance" driving can drain the battery - since I drive 45 miles a day to and from work, that is not a valid "excuse". now, 3 weeks later, my car was parked on a flat surface for 36 hours with nothing left on - and the car is completely dead. Tested the battery myself before jumpstarting it - and it full. Absolutely no reason why my car should not start.
Car battery died after owning the vehicle for 5 months, less than 3,000 miles. While driving, I would get a message that read, "battery charging." Dealership replaced battery and 1 week later, the new battery died. After doing a parasitic drain test, the problem was sourced to the data control module. The dealership uploaded new software and so far I've had no further issues.
Serious D-cell battery discharge issue. Twice our new Rav4 hybrid has had to be jumped and taken to dealer for a dead battery. Dealer found nothing fixable but replaced the battery. 1st time we were stranded in hotel parking lot after trip abroad. 2nd time was at home. Cargurus sends me 5 complaints a day for others with the same issue. Vehicle is not reliable.
Two days of not driving and no power to car brought to dealership they said I was dreaming of things and bought it home then two days later it happen again
The contact owns a 2020 Toyota Rav4. The contact stated that after entering the vehicle, it was discovered that there was no electrical power inside of the vehicle. The vehicle failed to start. After recharging the battery, the vehicle was driven to gatorland Toyota located at 2985 N. main St, gainesville, fl 32609, and the contact was informed that the battery power was drained due to the vehicle not being driven for more than 48 hours. The manufacturer was also notified of the failure. The failure mileage was 970.
For the second time now the battery in the brand new 2020 Rav4 xle (had it for less than a month) was drained when the car was not in use for a couple of days. Had car towed to dealer, battery recharged and told nothing wrong, no error codes, etc. Less than two months later, it happened again now. Car being towed to the dealer and I am asking for a new battery to be installed.
Battery dies when not started for a few days, with no doors left open or lights left on, etc. Dealer states that diagnostics came back clear and there is nothing wrong with the battery. Issue still present. Vehicle was left in the garage off for 3 days, when we noticed the car would not start and the battery was dead.
2020 January Rav4 xle AWD. 2 cases of dead battery. 1st in April mileage 2029, 1 week without driving. 2nd in July milage 2896, 2 days without driving. 1st time; aaa jumped it, tested battery said it failed. Took to dealer; nothing wrong, battery test good. 2nd time; Toyota road server jumped it. A simple search of the web shows hundreds of the same issue. Possible reported causes; bad batch of batteries, dcm fw update (tsb T-sb-0021-20 - doesn't apply to our car), mystery "sensor" needs to be replaced, constant data communications between key fob, positioning satellite or bluetooth phone. This is huge safety issue!!! people are being stranded at any time with a dead battery on cars less than a year old!!!
Rav4 was purchased first week of June 2020. Two weeks later, I go to start the car in the morning and the battery is dead. I had it jumped and took it to Toyota. The dealer said everything was working as it should. I took it home. This morning, three week after the first incident, I go try to start the car in the morning and the battery is dead. The tow truck driver was able to jump and start the car. Since this was the second time this happened in a month, I had the car tow to the dealer for further diagnostics. Something is definitely wrong with the electrical system. Car was parked in the garage over night both times. No lights interior or exterior light were on. No doors ajar to draw power. Radio was turned off. Both fan and A/C was turned off.
2020 Toyota Rav4 hybrid has been experiencing a host of issues since purchased March 1, 2020. Top three are: 1) fuel tank / fuel sender issue (see attached from Toyota corporate), 2) remote connect issue (T-sb-0021-20, also attached), and most recently 3) smart key system malfunction, pksb failure, brake assist failure, and a dead battery. These most recent failures are most troubling as the car was totally unresponsive. The vehicle was parked in a temperature controlled garage for 60 hours, untouched. There are no after-market installations, and nothing was accidentally left on; no high-drain accessories to blame. This is strictly an electrical / software / firmware issue, and Toyota has shown zero accountability in addressing the issue. Hundreds, if not more, 2020 Rav4 hybrid owners have experienced the issue (for reference: Https://www.rav4world.com/threads/dead-battery.303636/). these vehicles should not be permitted to be sold as-is.
New vehicle, parked in enclosed garage, at home for thirty-six (36 ) hours. Vehicle had approximately six-hundred (600) miles. Wife made attempt to start the vehicle but the battery was dead. No lights, no horn functioning. Called toyotacare for assistance.. they responded and determined the new battery had five (5) volts. This was described as a totally dead battery. I took the vehicle back to the dealership, Toyota of olympia (Washington) replaced the dead battery and installed a battery trickle charger. The next day, we drove the vehicle for at least five hours and parked in closed garage. Battery voltage was $12.67 volts. After three hours, parked, the battery was $12.69. The next morning at 6am the battery was $12.63. Within three hours (9am) the battery was $12.45 volts. Any battery at $12.45 volts is considered a dead battery. Within twelve hours the battery diminished from fully charged to dead visited the web site of cargurus and located approximately sixteen other complaints with the exact same problem- dead battery after vehicle is parked for two days.
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- Larchmont, NY, USA