This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2017 RAV4 Hybrid XLE that I bought brand New. I have done all schedule maintenance on it. I was driving to an appointment on 15 November 2023 and the vehicle all the sudden jerked violently side to side throwing me off the road. I brought the car to the shop thinking an alignment or something. My whole rear subframe was cracked, and by the driver side rear wheel bolt it was broke straight through where the tow bar connects to the subframe. The mechanic said it was from rust from living in the Northeast, and the salt from the road during winter months. The Mechanic said Even though I took care of the vehicle this was going to happen anyways due to the subframe suspension parts that Toyota puts in the RAV4. Being flung into a ditch coming off a highway is a dangerous situation, and could of cost me my life because Toyota wants to save money and put in parts knowing that the rust problem will and could occur. I did my research, and found out this has been going on since 2007 and there have been recalls on models all the way up to 2012. If this is a known thing then why is Toyota being allowed to still make a weak subframe. Does someone have to die for this to be stoped. I-??m am asking for a recall on all models of 2017 Rav4 hybrids and on to fix this problem. I am lucky to escape with minor injures, but maybe the next person isn-??t. Something has to be done.
The contact owns a 2017 Toyota Rav4. The contact stated that condensation was present inside the vehicle causing the carpet to become moist and damp. The contact stated that the front and rear carpets on the driver's and passenger's sides of the vehicle were moldy. The cause of the failure was not yet determined. The local dealer was contacted, and a service appointment was scheduled. The manufacturer was not yet notified of the failure. The failure mileage was 100,000.
The car was sitting in the driveway and caught fire around 11:29am. The car had not been driven or moved from the driveway for at least 2 days, and is up to date on all maintenance. The fire inspectors hypothesize the fire began from the battery and spread. After Googling, I have learned that Toyota Rav 4s from 2013 to 2018 had a large recall; 1.8 million vehicles taken because of the battery catching fire randomly. The remains of the vehicle are in the driveway of the residence. Both the police and fire department came to the scene. The safety of others was put at risk because it is only luck that nobody was in the car, or going to drive the vehicle as it caught fire randomly, bringing the residents of the home and owner of the car in extreme risk from both the fire and any explosions, damage to the house, and damage to others.
On Saturday, May 14, 2022, my vehicle burned. and has since been totaled. The car had been trouble-free since I bought it in 2018. I was so pleased with it that I had just paid off the balance on the loan the week before because I wanted to keep it for 10 years. Prior to it burning, I had just driven it a couple miles for the first time in 2 weeks (it had been parked in a friend's garage). There were no warning lights visible during that time. I got out of the car for 3 minutes and was about to get back in when I noticed white smoke coming out of the hood. Within 30 seconds the hood had become engulfed in flames. The entire front and interior of the car was destroyed in the blaze, which the Fire Department had to extinguish. No one was injured, but two cars on either side were damaged by the fire. The car had last been serviced by Headquarter Toyota in Miami on January 22, 2022. They had not done the government-recommended inspection of the engine area during the servicing.
The door does not lock/unlock when you press the button to unlock doors.The individual lock on inside needs to be manually pressed to lock and unlock. My Passenger side went about two years ago. And now the lever on my driver side is not working.
- Cumming, GA, USA
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The contact owns a 2007 Toyota Rav4. The contact stated that while attempting to open the trunk, the hydraulic cylinder fractured. The vehicle was taken to the dealer where it was diagnosed that the hydraulic cylinder needed to be repaired. The vehicle was not repaired. The vehicle was taken to an independent mechanic who confirmed the diagnostic result. The vehicle was being repaired. The manufacturer was notified of the failure and informed the contact that there was no warranty on the part. The approximate failure mileage was 100,000.
When approaching a stop sign I applied the brakes and the car lunged forward forcing me to hit the car in front of me. Since I've owned this car, this has happened many times fortunately causing an accident only twice, 9/4/2018 and 11/2 2019. In both cases this occurred on a city street. I believe the cause of this is because the gas pedal and the brake pedal are too close together. If I don't apply the brakes on the left side of the brake pedal, I will hit the gas pedal causing the car to lurch forward. I have a normal size foot - size 10 shoe. This is an unsafe car I do not allow my wife or grown children to drive it. The car is leased and expires Sept 1st of this year. I can't wait to get rid of
2017 rav 4 struck a concrete light post in parking lot. Car was moving forward approximately 20 mph, impacted driver's side front and fender. Air bags did not deploy. No collision alarm sounded. Entire front panel destroyed, major electrical sensor damage, driver's door unable to open. Hood damaged. Suspension bent. Driver suffered major bruising and chest pain. Both elbows impacted something in collision.
I was stopped at a red light in a left hand turn lane. A vehicle making a left hand turn accidentally drove head first into my car. My passenger and I had seat belts on. The approximate speed of the other car was greater than 10 miles per hour. The air bags did not deploy despite considerable front end damage. A message on the dashboard says "SRS airbag system malfunction. Visit your dealer". I want to make sure that the airbags were not defective. I have read that if a vehicle is stationary and the seat belts are on it may not activate. That is ok - just want to make sure that is the intent.
I was in a crash, side impact, pretty bad. Injured. Airbags did not deploy. I hit my head and shoulder against the side on the interior of my vehicle. Traveling on freeway 50-60mph, heard screeching behind drivers side of me... heard crash then I was impacted on driverside and eventually rear passenger side causing my vehicle to be airborne and land upright. No airbags deployed!
From the iihs website: "the Toyota Rav4 was redesigned for the 2013 model year. Although Toyota reinforced the structure in later model years on the driver side to improve occupant protection in small overlap frontal crashes, no such changes were made on the passenger side." For the 2013 redesign, Toyota knew enough to correct the structure on the driver's side to remedy the iihs's rating of poor; however, this correction was not made bilaterally and the passenger side is still compromised. At the time I purchased the Rav4, the passenger side small front overlap test was not being conducted by iihs, and it was not disclosed that the change was made only to the driver side. The sales GM at the dealership assured me that my car is still safe and remains an iihs top safety pick. I opened a case with Toyota and received a call from a case manager who said the car meets federal safety guidelines and has a five-star safety rating with NHTSA. He called the small overlap front crash test something to the effect of "overly aggressive" and "very specialized." He stated that because there is not a "chronic product defect" to my specific vehicle and that my "complaint is with the product design" that there is "nothing for Toyota to do." If this particular type of crash test were so specialized and unimportant to Toyota, they would not have made adjustments to the driver side, which at the time was the only side being tested. I am extremely disappointed in Toyota for failing to make the adjustment bilaterally, in my opinion, put me in a position where I purchased the car under false pretenses. I chose the Rav4 because at the time, it received all good ratings in the various crashes which had been conducted. The fact that Toyota is unwilling to take responsibility for this misrepresentation is startling for a company that has used safety as the foundation for its reputation.
The sunroof explodes / shatters for no apparent reason. Driving down the interstate at about 70 mph, no other cars anywhere close to me in a wooded area and the sunroof shattered. I got out and looked at it and there was no damage anywhere near the sunroof, no chips, scratches, just a shattered sunroof. You would think that it might have been a rock thrown up from a car in front of me, but as I stated, there were no other drivers even remotely close to me on the interstate.
I purchased a new 2017 Toyota Rav4 in April and this incident happened in August. While driving on I15, I heard a loud explosion like a tire blowout followed by sounds of breaking glass and then wind. My sunroof had "exploded". I pulled off the road and examined the roof. There was no indication anything had struck the glass or my vehicle. The inside "visor" was closed at the time as was the sunroof. I had not passed under any overpass or other overhead structure I took the vehicle to the nearest dealer and they reported the incident to Toyota. Toyota denied the "warranty" since I could not "prove" the glass had not been struck! the dealer replaced the glass at no cost "one time warranty". I am concerned this problem will reoccur since there was no cause determined. Photos attached
After sitting at a red light on a city street, I made a left turn. While turning the driver's door popped open (it made a popping sound). It was ajar, not fully open. I was able to close it back while continuing to drive.
While pulling into to a parking space, my car suddenly accelerated and jumped the curb causing the car to hit a tree, causing all air bags to go off. I was asked if I hit the gas instead of the brake. This happened so fast that I suppose anything is possible but I really don't think that is what happened. Is there a way that they can tell what happeneed?
A D V E R T I S E M E N T S
- Shreveport, LA, USA