This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Toyota RAV4. The contact stated that the moon roof was leaking. The failure had gotten progressively worse over time causing damage to the interior of the vehicle. The contact had not taken the vehicle to the dealer. The manufacturer was made aware of the failure. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The approximate failure mileage was 43,000.
The contact owns a 2016 Toyota Rav4. While driving highway speeds, a rock struck the sun roof, fractured it, and caused glass to explode and implode inside the vehicle. There were no injuries. The vehicle was taken to a dealer (findlay Toyota flagstaff, 5030 E marketplace dr, flagstaff, AZ 86004, (888) 736-7324) who at first indicated that they would replace the part. The dealer then stated that the part would be replaced by a warranty and the end result was that they refused to provide a replacement of the part and advised the contact to call the insurance company. The manufacturer was notified and stated that they would provide a follow-up response within a day to determine if they could remedy the failure by replacing the part that failed prematurely. The approximate failure mileage was 25,000.
The contact owns a 2016 Toyota Rav4. While the vehicle was parked, the sun roof fractured. While the vehicle was being driven, pieces of broken glass started to fall into the cabin of the vehicle. There were no injuries. Clearwater Toyota (21799 us hwy 19 N, clearwater, fl 33765, (800) 667-9051) was notified of the issue. The vehicle was taken to the dealer and repaired. The manufacturer was not notified. The approximate failure mileage was 10,250.
The contact owns a 2016 Toyota Rav4. While driving approximately 65 mph, the sun roof exploded. The contact was not sure if the failure occurred from inside or outside the vehicle. The vehicle was taken to an unknown dealer and the contact was informed that she would be responsible for the repairs. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 11,771. The VIN was not available. Consumer stated ct state police were called and responded. They found no debris, no sign of any impact. They wrote as having been "spontaneous." Updated 8/24/18
- Weymouth, MA, USA
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- Cicada, GA, USA