This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The radio/infotainment system on these vehicles are failing (ours failed last week), with numerous examples posted by owners online. A dealership eventually determined that the entire radio unit needed replacement at quoted cost of $1160 Toyota customer support is courteous but unwilling to assist with repairs. The radio system appears to enter a boot loop where a loading type screen appears for several seconds followed by the screen turning off for a time before restarting the loop. While I wouldn't consider the radio/infotainment to be a critical safety component, this constant on/off of the radio screen is a distraction for the driver. At night especially, the change in brightness from screen off to screen on lights up the entire cabin. Furthermore, the boot loop cannot be stopped- no buttons work and the sequence repeats itself forever as long as the key is on.
When I had my car in park my stereo stopped working. No radio, no satellite, no nothing other than back up camera. When I start the car I get a blue picture of the stereo and a status bar loading like on computers when a program is loading. I took the car to the Toyota dealer and he explained that the replacement would cost 2,500 dollars to replace and he explained there was no means to fix it. I went to another mechanic and he told me the same thing. I have had the car for only 1 year and 6 months with 45000 miles and it just suddenly stopped working. I believe there is a defect in these radios that cause this endless loop to occur. Many others have experienced similar problems with the same model of car as well.
Radio navigation quit working after battery replacement. It is constantly rebooting. Dealer says need new radio which will cost about $1200. Cannot use bluetooth, hands-free, cd player, or radio. Toyota will not replace even though many others have same issue because it is not a safety issue.
My car radio went on a loading screen loop, and now is stuck on a loading screen. I went to dealer to fix it or upload new software but they sad that radio would not take. I can't use cell heands free
- Cherry Hill, NJ, USA
Search CarComplaints.com for these popular complaint phrases...
The hatch will not close fully unless I push on it. It's a self closing door. Now it stops 3/4 of the way down and stays open. The vehicle is being loaded and then closed. It is stationary.. I've had it in the dealership 3 times. I've queried on-line and others have had this problem
Issue first started when battery had to be jumped. Then a few days later when in motion driving to the bank, the radio started acting up and got stuck on station and song and then just went black then a picture of the radio appeared the on the screen and was attempting to update but would go black again and then start over so was stuck in some kind of reboot. Not sure if electrical problem or what so took it in to dealership and they told me I should only have to pay $50-60 to reboot it. They checked the battery and said the battery was low charge and replaced it at no charge but said they were unable to reboot the system because it would not stay up long enough before it would black out again. Since it was barely past the warranty period Toyota would not cover the system and I would have to pay $1000 to have refurbished system installed. After researching online I found this was a common complaint and found one here at this site as well so adding mine. I sent letters and emails to Toyota to stand behind their long time customers and products but they would not budge. Multimedia systems should not fail after 3 years. I call that a defect but I guess because it is not considered a safety issue it is not important to Toyota. We are a Toyota family and have been driving Toyota's since my first car back in the 70's. I will probably go ahead and replace with refurbished system hoping this is not an electrical issue and repeat but I will certainly reconsider before purchasing another Toyota in the future.
I have a Toyota Rav4 2014 xle AWD. The radio system went out showing a picture on the screen of the radio and what seemed to be a rebooting of the system constantly. The usb port is also shorting out. To note what I was doing, I was turning the car on in my garage to leave and run errands for the day. This all happened on the same day. I only use the system for cd playing, radio playing, and occasionally navigation. When I called the dealership the first response was I would have to pay $98 each for a system check on both problems. Also, I gave the VIN number to the Toyota service rep and he stated there was an update available at no cost to me. I dropped the car off and the rep called me and said he made a mistake; there was no update and the radio is not working at all. The cost would be $1200. He wanted to know how many miles I had on the car and if bought it new, which I did buy it new at his dealership. I researched this problem with other Rav4 vehicles with same year. Also, other Toyota vehicles with same type radio system and there is a problem with all of them doing the same thing mine is doing. I feel a vehicle that is only 3 years old should not be having this type of issue and it should be fixed with an upgrade, not the fact the radio is broken as well as usb port not working. I take care of my car. It still looks new! I have owned Toyota vehicles since I was 16 and I am now 54. I am very disappointed with the fact the type of radio most of the newer Toyota have installed are having this issue and Toyota is not addressing it as they should. I know this is not a safety issue, but I feel it is an issue that needs to be addressed by Toyota as I feel there is clearly a problem.
My name is [xxx]. the Toyota service history of my vehicle from Toyota. It states in February 2017 brakes is good with 8mm on the front brake pads. Next service is in June 2017, with 5,174 miles later brakes are at 3.5mm and needs to be replaced. I was not told that the driver side is at 3.5 and the passenger side was 6.0 mm. The issues started when they were replaced on 12/4/2015. [xxx]stated it was on my driving and not the brakes. It continues from the first brake service till today. If you want any more of the service history I do have it if you need it. 'information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Rav4 2014 caught a fire when was driven. The steering wheel was suddenly stuck when was driven on the local road at speed less than 40 miles, so pulled over to the shoulder on the road. Suddenly the smokes came out under the hood, and turn to flame. The car burned all front windshield, engine, battery, and hood. Fire truck comes up and policeman help to extinguish the fire. It was no accident, no high speed on local road, and no rainning day.
Hi I am writing about my 2014 Rav4 my mileage is 62,000. Prior to this car being 3 years old and 55,000 miles the radio shorted out including the bluetooth and navigation. I am shocked Toyota has not done a recall when it is evident this is a common defect. Browsing you tube shows many, many people have the same problem with their Toyota radio. After months of silence I ended up paying $1345.41 to replace this upon reasearch seems to be a common known problem. My invoice #tocs231192 with dublin Toyota is dated 3/16/2017. I am asking for your review, consideration and response in this matter
I was sitting in heavy stop & go traffic on the highway. All three lanes were stopped. And alternately inching forward due to accidents further down the road. I was stopped with my foot on the brake. My vehicle - the rave 4 suddenlysurged forward and hit the vehicle in front of me. I stood on the brakes as hard as possible but could not stop the vehicle (rav 4). All my airbags deployed. I had an infant in the back seat in a car seat. I was extremely in shock and shaken and had trouble getting out of the vehicle and back in to get the baby out. My vehicle was declared a total loss. I also question why all airbags deployed. Takata airbags
The roof rack cross bars do not stay in place while being used and car is in motion. We purchased a rockymount for our bikes that connects to the roof crossbars and when driving on the interstate, the stock cross bars moved backwards so that our bikes were hanging over the backside of the car.
We were driving down the interstate at about 65 mph at around 9 am when we heard what sounded like a boom on top of our 2014 Rav4. There were other vehicles on the road but there was nothing that we saw fly up off the road and immediately turned to see what might have flown off the back of the vehicle and saw nothing. We were able to exit the freeway and find a parking lot to see what happened to our vehicle. Our sunroof had a big hole in the middle and all the rest of the glass was cracked like a spider web. There was nothing found such as rock or other object in the glass that could have hit the vehicle and no other damage to the roof. Thankfully the cover was closed at the time. We did not have a choice but to break out all the remaining glass after contacting the Toyota dealership/and insurance company, so as not to spray glass on the road or drivers on our 45 mile drive back home. Toyota dealership told us it would not be covered under our warranty and would have to be an insurance claim. We feel that this is a manufacturer defect.
While driving at 60mph, manufacturer installed sunroof exploded. Outside air temp was 88deg. Sounded like a gunshot, and caused me to swerve off road thinking my car had been hit. No other cars or people on roadway at the time of the incident. No overpasses or trees, either. No rocks or debris were found in the broken glass. Cover was closed, or I would have been covered in glass. Toyota has had complaints about this problem, and refuses to accept responsibility for this known defect.
On May 2, 2015, at about 10:00 a.M. we were driving to the scranton, pa, area. We had just entered the on-ramp to I-81 North from rt. 309 when we heard a very loud bang and roaring sound similar to a door on a jet blowing off mid-air in a movie. There was nothing on the road to run over and the closest vehicle to us was a truck tractor at least 500 yards ahead of us and not driving on an angle that would send anything airborne to our area; nor were we near an underpassr. We put our flashers on and pulled over at the first safe area. Upon checking our vehicle, we discovered our sunroof glass had 'exploded' with an approximate 8-10 inch circular hole dead center and the rest of the glass fractured. We had the interior sunroof covering pulled closed when this occurred. The edges of the hole were bent slightly upward indicating an upward force. We didn't run over anything and nothing struck us, so we were fairly shocked. We checked our cell phones and discovered independence Toyota, hazelton, pa, was about 5 minutes away at our next exit. We pulled in and both the sales people and service people examined the damage and were as surprised as us. Nothing was found in the glass debris that would indicate something struck the glass. Independence Toyota was great by cleaning up the glass, placing two layers of heavy plastic over the sunroof opening and taping it shut. I am a retired police lieutenant. I know what impact damage looks like and this was not it. Upon checking online, this occurrence appears more frequently than one would think in various makes of vehicles. Price Toyota in new castle, de is declining to cover this under warranty citing this is normal glass breakage. I have had windshields struck before. This is not remotely close. It is not okay to be driving your vehicle and suddenly have the sunroof "explode" with no causing factors present.
A D V E R T I S E M E N T S
- Fitchburg, WI, USA