Like everyone else the radio, Part# 100319, is locked in an endless reboot loop.

From what I've read, Toyota sucks bad on this issue and I have to agree.

This is my wife's car and I am hearing about this non-stop.

From what I've read Toyota is worthless for a solution unless you replace it for $1300. I've read of some dealerships wanting as much as $3000.

We'll be looking aftermarket for a replacement.

Toyota will never see us when we have to replace this car!!!!!!! Next time we'll be buying a Jeep brand product.

And don't get me started about their $100 oil changes... WTF???

Own a 2014 RAV4 Limited with the JBL sound system, and touch screen audio display. My wife noticed on the 6th of January that the touch screen started to freeze, and the buttons along the side weren't working. I shut the car off and turned it back on and started receiving the "Reboot screen", called Toyota and they pretty much said the same as everyone else "Take it in or try to perform a software update yourself", the software update can be downloaded from their website yourself with a 2G USB flash drive, which will be my first step (although I've seen plenty of individuals stating that didn't work), a part of me is hesitant to take it in to pay the 160-200$ diagnostic fee at the dealership, when I'm pretty sure the internet has diagnosed this issue multiple times. If the USB software update doesn't work, I will most likely install an aftermarket head unit display with all the appropriate adapters necessary to make it work with my RAV4. My Wife and I bought the RAV4 used and already outside of it's warranty with 45k miles, and have put 20k miles on in in the 2 years we've owned it, however a radio going out before any mechanical components is a little absurd and I'm more than displeased with this.

We bought our second Toyota, a 2014 Rav 4 with around 18,000 km, in 2016. In spite of the flack Toyota was taking for some issues, the reputation was good and they seemed to be dealing with the issues. About 2 years later, our radio/navigation/bluetooth suddenly stopped working. It keeps trying to reboot and then goes black. The USB port also stopped working.

I did some research and find this is NOT uncommon and the fix is most often an expensive replacement! The local dealer said they needed to diagnose it so I forked over the $100+ hoping an "update" would help, but got the same story as others - it needs replacement for $1500+. I will not throw that kind of money into a system that is prone to fail and should not have failed in the first place!

I will be contacting Toyota Canada tomorrow and keep you posted!

Update from May 7, 2020: After some back and forth and having them verify issue, they offered to pay half of the repair (1/2 of $1500 = $750) with the proviso that it be done at a Toyota dealer who would install the same type of refurbished unit (now outdated and proven to fail) and keep the old unit. This sounds like a money-maker as they can now "refurbish" our old one and resell it to the next unfortunate person! We opted to add $250 and go with a far superior aftermarket loaded with features and a better warranty! I am contemplating having an electronics expert examine the old unit to see what the real problem is and the actual "cost" of fixing it. Toyota really dropped the ball on this widespread issue, and they have lost my business!

I am so mad. I bought a brand new Toyota RAV 4 Limited in 2014. Of course the warranty just ran out and the entertainment system breaks. I took it to a service centre and they said it's done and will cost approx. 2500 to 3000 to replace. Did I not spend enough on this brand new car? I contacted Toyota and they said we are sorry for the inconvenience but there are no recalls and you are out of warranty .. can't help you. I will never buy a Toyota again. How does something break after 5 years? What a piece of crap. I'm trying to get rid of this thing and buy a Honda as soon as possible. BYE TOYOTA.

Nav system flickers in/out like it's trying to reload, cannot use Bluetooth, phone, radio, or nav, only back-up camera image appears on the screen correctly. Took it to Toyota and the problem was written up as;

This is written as-is from Toyota Tech; 41745 RADIO HAS STEADY 12V POWER SUPPLY, INTERNAL FAILURE IN RADIO CAUSING RADIO INOPERATIVE. CAN NOT CHECK FOR UPDATE RADIO WONT GO PAST LOADING SCREEN, RECOMMEND REPLACEMENT. 100319

An estimated cost to repair was listed/written up for $1543.81 of which was estimate was printed on July 26th, 2019 as a repair estimate/cost.

The problem started on a Monday, 22 July 2019 after an oil change and a reset service light. The next morning I noticed it would not connect to Bluetooth, (for radio listening) then it began to cycle on and off, screen went black, then shut off completely, then the next several days, system began to try and load, but never successful. I had all fuses checked, all were operating as intended. So here we are. I have not seen any recalls as of yet.

I came out of my doctors appointment and got in the car. When started, the entire navigation/radio/Bluetooth system wouldn't work. It just gave me a screen with what looked like the system was rebooting.

I brought the car to the local Toyota dealership. They said the navigation/radio/Bluetooth system needed to be updated for $190. Not happy, but I really need the phone and navigation system to work. At my age that is very important. After an hour they came back and said they couldn't update it. It needed to be replaced at a cost of $1300.

I'm a retired widower living on a small pension and social security. I can't afford $1300. Dealership said there were no recalls or mention about this problem. I went home and checked online. There are numerous complaints about the very problem I'm having. Initially I thought "Oh well, what can I do. I'll have to do without the system."

This is the first site that I am registering my complaint.

Someone please help this lonely old man get my system working again.

TOYOTA has been really good to me. Almost all problems are fixed even outside of the short warranty that they offer. My gripe here is that the there is a know issue with the cheap infotainment system cutting out and the software keeps rebooting. The radio is unusable and the dealer wants to charge $1300 to replace the radio with a re-furb. A better aftermarket system can be installed for $300. Toyota and the dealers need to find a solution to faulty systems, especially the infotainment systems that have become so important to drivers. I'm now going to sell the car and in is going to cost the same as transmission to replace a crappy radio.

I researched this issue and this appears to be a very common issue with the 2014 RAV4's. Luckily mine was covered under my extended warranty, but I have included the total cost that was covered under warranty so the total cost is known. I will be calling Toyota to lodge a complaint about this issue, and I encourage everyone here to do so as well. If these are $1,000 a pop, then from what I've seen on YouTube and here on carcomplaints, this might be in the hundreds of thousands of damages if everyone pays to replace the radio.

This is unacceptable for a radio in a 4 year old Toyota to be failing at such a high rate, I hope they will do the right thing and issue a recall, and find a fix to stop it from happening. I am worried that in another 4 years this radio will fail again, and this time it will not be under warranty.

Purchased by RAV in March of 2014. Late Nov. 2018 began having trouble playing CD's, within days the whole head system shut down. Just brought the car in for usual maintenance and had them look at the system. I was told it had completed fried and needed to be replaced. the cost would be $999.00. To say the least I was very irritated and disappointed that this has occurred. I have been a Toyota owner for the past 18 years and have never had this happen before. I had even purchased an extended warranty, that I thought covered everything, but was told this was not part of the warranty. I am retired, and just do not have that kind of money to throw out the door. This will certainly give me second thought in purchasing a Toyota in the future.

Audio system stopped working. I get a blue screen that appears to be trying to load, but never does. Radio, CD, and Bluetooth not working. Others have reported this problem. Those that had it "fixed", had to replace the entire audio system at a cost of about $1,200. This appears to be a Toyota defective system. Therefore, I have no guarantee that it won't just happen again after another 50K miles or 3.5 years. IF I have to pay to have this fixed I WILL NEVER BUY ANOTHER TOYOTA !!!

Fuses are all good. Disconnecting the battery does not correct the problem.

12/22/2017 My 2014 Toyota RAV4 radio, navigation, phone all just went blank @ 57,000+ miles. I went to Fox Toyota in Auburn, NY & paid to have the diagnosis done. They said the whole radio is no longer any good, it is out of the 3 year /36,000 mile warranty & has to be replaced at a cost of $1300.

I then called Toyota customer service & was also told that I am out of warranty however; they offered me a $300.00 rebate (only if I purchased a new radio/navigation/phone) & went through a Toyota dealership. I told them that I am the only one who ever drives this car & was very curious why the radio would just fail out of the clear blue sky. They said that is just how it is & the offer is the best that they could do. I am not at all happy or satisfied; as I thought that Toyota was a much more stand up company than this.