This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Toyota Rav4. While the vehicle was parked the contact depressed the brake pedal while turning the ignition on after running at normal rpms for about 1-1/1/2. the engine rpms suddenly began to increase. The contact looked down at the floor mat and noticed the floor mat was not in the way of the accelerator pedal and the pedal had not moved when the contact shut the vehicle off and the vehicle shook. The vehicle was taken to the dealer where the technicians were unable to diagnose the failure. The vehicle was not repaired. The approximate failure mileage was 3,200. Updated 07/08/11 according to the dealer, they were unable to duplicate the problem. However, they found an after market floor mat on top of the factory floor mat. The dealer removed the after market floor mat and placed it in the rear of the vehicle and properly installed factory clips to the floor mat. Updated 07/22/11
The contact owns a 2011 Toyota Rav4. The contact stated that the vehicle suddenly accelerated. The vehicle was taken to the dealer who was unable to duplicate the failure. The manufacturer was made aware of the failure who only offered to file a report and referred the contact to the dealer. The vehicle was not repaired. The failure mileage was 2,346 and current mileage was 2,380. Updated 06/13/11 updated 12/23/11
The contact own a 2011 Toyota Rav4. While sitting idle at a traffic light with the brakes depressed, the engine rpms increased as the vehicle accelerated abnormally and crashed into the vehicle ahead of him. There were no injuries. The contact stated that the failure was previously experienced in a school parking lot while the brakes were depressed, the vehicle crashed against a curb. The manufacturer was contacted and a complaint was filed. The contact was advised that an investigator would further inspect the vehicle failure. The vehicle was not repaired. The failure and the current mileage was 7,500.
The contact owns a 2011 Toyota Rav4. While the vehicle was parked the contact shifted the vehicle into reverse. Slight pressure was applied to the accelerator pedal and the vehicle surged backwards until crashing. The vehicle was stopped and shifted into drive. Upon applying slight pressure to the accelerator pedal the vehicle surged forward until it crashed again. The vehicle was then shut off. A police report was not filed but the driver suffered injuries. The vehicle was towed to an independent repair shop where they were unable to diagnose the failure. The vehicle was not repaired. The failure and current mileages were 2,000.
The contact owns a 2011 Toyota Rav4. The contact stated that whenever he applied the brakes, his foot made contact with the accelerator pedal, causing the vehicle to surge forward. The dealer referred the contact to the manufacturer who stated that the design coincided with NHTSA standards and offered no assistance. The contact filed a complaint with the manufacturer. The failure mileage was 3,500.
- Hernando, FL, USA
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On Dec. 11, 2010, I purchased my 2011 Rav4. Since that time, I have had to contact Toyota and the dealer and take my Rav4 to the dealer service dept. Multiple times due to unintended acceleration. Each time I was told nothing was wrong with the vehicle. This unintended acceleration occurs randomly when I apply the brakes and is more powerful with each episode. When I depress the brake pedal, the engine revs very loudly and the vehicle feels as though it will speed in whatever gear I am in (I.e., drive or reverse). In order to keep the vehicle under control, I have to keep the brake depressed, engage the emergency brake, shift into park and turn off the engine. On the last occurrence - Jan. 2, 2011 - the engine revved so strongly the front end shook violently and we could smell the engine overheating. On Jan. 2nd, the Rav4 had to be towed on a flatbed to the dealer where it remained for 2 weeks awaiting Toyota tech's. when the Toyota tech's finally made it to the dealer, they downloaded the onboard data and took it to their lab to analyze. Once I again, I was told, 'nothing is wrong with this Rav4; it does not have a problem'. it is clear to me either Toyota does not have the technology in place to record and diagnose this real and dangerous problem or they refuse to admit their vehicles have a problem. I cannot continue to drive this vehicle, putting my life and the safety of the public in danger. This Rav4 needs to be returned to Toyota so they can identify and correct this defect.
A D V E R T I S E M E N T S
- Willmington , NC, USA