This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Toyota Rav4. The contact stated that while at a dealer for service on extreme wear for the tires, the technician stated that the vehicle needed to be aligned. However, the alignment could not be performed because the repair for NHTSA campaign number: 13V383000 (suspension) was previously performed. The technician then stated that for an alignment to be performed, the entire rear suspension of the vehicle would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed the technician's statement. The failure mileage was 62,000.
After a recall repair on the rear adjustment arms the adjustment of wheel alignment is prevented by epoxy resin applied to prevent rust. If the wheels are not properly aligned at time of repair or even if the alignment somehow changes there is no way to readjust the alignment.I experienced this and ruined my two rear tires not realizing the alignment couldn't be adjusted. Now I am confronted with a $1000 reapir billto reinstall the recall repair ( which won't be adjustable for alignment) and two new tires at $235 a piece. If a person didn't notice the wear on their tires the result would be a blowout. This recall repair will cause more problems than it solves. Nobody is going to own a car that cannot be aligned without great expense. In additon the safety factor of having an auto that cannot be aligned has many ramifications. The image uploaded shows the tire after 20,000 miles on a 60,000 mile tire.
The contact owns a 2010 Toyota Rav4. While driving 40 mph, the rear of the vehicle swerved into an adjacent lane without warning. Two years ago, the vehicle was repaired according to a recall for the same failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The NHTSA campaign number of the previous repair was unknown. The failure mileage was unavailable.
After noticed and R&R on my Tacoma, I did a undercarriage inspection to my wifes 2010 Rav4, noticed front strut boots cracked and torn, bouncy, wet with oil at struts, checked rear shocks, wet with oil at seals bouncy, doesn't handle very firm as did when bought 2-3 years ago. Florida, ,no road salts, no beach driving or off road driving, this isn't right, I will have to R&R front struts and rear shocks on Rav4 next when I have the funds! asap! don't feel safe to drive on major roads or highways! new brakes and tuned up, lof, very well tacken cared of vehicles !
While driving vehicle began to shake or "wobble". upon inspection was found to be tire which was uneven in wear. Replaced tire and after a short time was found not to be the problem. Upon inspection was found seals on rear differential leaking. Closer inspection found rear suspension, tie rod loose. This we believe is due to rear suspension parts being faulty. Parts are original. At this time we are being told that it is not covered under any vehicle warranty or recall. This is a major safety problem as it caused vehicle to loose complete control. At this same time vehicle rear differential also began to give off a "whine" sound. The tires have been worn unevenly due to rear suspension being loose causing this failure. Our concerns are that we are being told there is no warranty or recall to correct or protect anyone owning and driving without knowledge of this problem. It should be known that tires worn uneven were on & from rear of vehicle. No front tires had been worn unevenly with this incident.
- Houlton, ME, USA
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The contact owns a 2010 Toyota Rav4. While driving approximately 55 mph, the vehicle drove over an uneven pavement and suddenly began to sway from side to side. After reducing the speed, the driver was able to operate the vehicle normally. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 13V383000 (suspension). The vehicle was taken to an independent mechanic who discovered that the rear passenger side tie rod bolt fractured. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 79,550.
Replacement of both rear suspension arms had been performed on 05/30/2014 free off charge as per recall requirement. When the dealer checked the wheel alignment on 04/30/2015, they said that they need to replace the suspension arms at my expense at this time. Are they responsible to replace them free off charge at this time?
The Toyota safety recall #csj was performed yesterday on my car. The recall replaced the rear lower control arms and then were locked in place with epoxy. I purchased a 2010 Rav4 that was repairable. When I needed an alignment it would cost about 70. Now when the car needs an alignment, the lower control arms may have to be replaced at major expense because there is no adjustment. Toyota redesigned the lower control arms on the 2012 Rav4 and those should have been used in the repair. This repair damages the value of the car because no one would ever buy a car that can't be aligned. If this have been explained to me before the repair, I would never have allowed the repair to have been made. Toyota needs to recall the car again and replace the lower control arms with an adjustable arm as is designed in every car on the road.
To whom it may concern, last spring (March 2014) I received a recall notice for my 2010 rav 4 to come in for an inspection for my rear lower suspension arm. I immediately called and was put on a waiting list to be seen. Every month or so I would call to check the status of getting seen. They would seem confused each time I would call, but would verify that I was on that "list." But over the many months, I have still yet to be seen. A 2nd recall notice was issued this past December or early January. The last I heard, after over 9 months of being on a wait list was that I was still on the list and I was higher on the list to be seen. Upon receiving the 2nd notice, I called kendall Toyota and they told me that the list no longer exists and that they will be starting a new list to see people beginning in March. This will now have been around a year of waiting to be seen for the recall. I am concerned, not only that I will not get seen in a timely fashion, but if my car were to get in any sort of accident due to the recall, would the responsibility fall on the company or on myself? kendall Toyota of anchorage also informed me that they are the only location that can do the recall maintenance here in this area. I'm frustrated by the continuing delays and would like to see if there is anything else that can be done to be seen sooner rather than later. Thank you! [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Vehicle hit curb and required front suspension component replacement, and a 4 wheel alignment. Vehicle previously had recall #nhtsa13V383000 which it had both rear lower (adjustable) control arms replaced and the adjuster area sealed with an epoxy rendering them non adjustable after recall completion. Toyota's service bulletin (T-sb-0042-14 dated June 30-2014) title "rear suspension toe adjustment out of specification after sr csj". it states in this bulletin (under paragraph B) "if the rear toe alignment is still out of specification on either side replace the rear suspension arm no.1 and complete the campaign csj again for any replaced rear suspension arm. American family insurance denied payment for the re-epoxy of arms so I called Toyota customer assistance and explained the situation and the statement in their service bulletin, the case #is [xxx] phone 800-321-4331, the rep was [xxx] and he stated that technical information must be obtained through an authorized Toyota dealer, I then contacted the service manager at our local Toyota dealership (andy %ballweg midwest Toyota 800 3rd street S. la crosse wisc. 54601 608-793-7000) [xxx] then contacted technical assistance and they refused to re-apply epoxy as stated in service bulletin. I then contacted customer assistance again and spoke with [xxx], she listened to my concerns and asked if she could review the situation with corporate and call me back, I agreed. [xxx] called and left a message stating that Toyota was unable to assist in the application of epoxy but stated that Toyota recommends the epoxy to be applied to the #1 arms after the alignment. I took the vehicle to ballweg and had the epoxy applied at my expense as I didn't want to return the vehicle without the safety recall provisions being met. I also filed a complaint with the ftc reference # [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2010 Toyota rav-4. the contact stated that NHTSA campaign number: 13V383000 (suspension) had exceeded a reasonable amount of time for repair. The dealer stated the part needed was not available for repair. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact had not experienced the failure.
The contact owns a 2010 Toyota Rav4. The contact received notification of NHTSA campaign number: 13V383000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
On a lovely Saturday afternoon, my husband and I were returning home from a family picnic. We had just exited the highway and were traveling on a two-lane road in dover, NJ. Suddenly, the car was violently thrown into the left lane with on coming traffic. I thought we had a blow out but was proven wrong. My husband just missed a car by inches as he wrestled the car back into the right lane all the while more cars were coming at us. He was able to direct the car to a side street. When we got out of the car we found that the right rear suspension arm was detached and hanging loose off the car. This necessitated calling for a tow truck from the Toyota dealership. Our anguish and palpable terror was caused by the failure of numerous recalls to this Toyota rav 4 for rear lower suspension arm to be properly & safely repaired. My husband works around the corner from the Toyota dealership and upon the receipt of numerous recall notices, responsibly took the vehicle in for service each time. The most recent service visit was only a week prior to the incident. The dealership service manager called us and apologized and told us he took complete responsibility for the improper repairs. We could longer feel safe in this vehicle and traded it in immediately.
When driving at about 45-50 mph lost control as vehicle starting shaking up and had a near miss crash on I 5 N driving to la. Decided to pull over and exit out and took an internal road driving at 30 mph and returned home. Upon investigation found that last safety call repair for rear suspension repair was performed adding some epoxy to tighten up and did not fix the issue. Looks like free of charge repair done by dealer is not working. I hope thorough investigation is performed as the fix seem to not work and still can cause crash. Looks like the problem still persists: Background the original problem involved a wobbling rear suspension arm that could, over time, rust out. That could lead to a suspension failure and, in a worst-case scenario, a crash. The maker has since discovered that the nuts it used to adjust the alignment of the rear wheels on the two vehicles during the August 2012 recall were not tightened properly. The maker has notified the NHTSA it will now have to recall the same 780,000 vehicles to inspect for damage. The nuts will now be properly tightened and Toyota will take the additional step of sealing the rear lower suspension arms with an epoxy coating designed to prevent corrosion.
The contact owns a 2010 Toyota Rav4. The contact received a notification for NHTSA campaign number: 13V383000 (suspension) that supersedes recall NHTSA campaign number: 12V373000 (suspension). However, the parts needed were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was not notified of the problem. The contact had not experienced a failure.
The contact owns a 2010 Toyota rav 4. the contact received a notification for NHTSA campaign id number: 13V383000 (suspension), however, the parts needed were unavailable to perform the repairs. The manufacturer was notified of the issue. The contact had not experienced a failure.
Letter from congressman forbes on behalf of constituent regarding a recall by Toyota on the Toyota rav 4 (mail reply to chesterfield, va office - attn: Joan fallon). Toyota received reports from dealers indicating that some consumers experienced symptoms of the recall issue after being inspected or repaired. Upon investigation, it was discovered that some inspections were not adequate and portions of the repair procedure may not have been performed correctly. Toyota developed a revised inspection and remedy procedure. The consumer stated he had issues with the tires, that required several wheel alignments.
The contact owns a 2010 Toyota Rav4. The contact received notification of NHTSA campaign id number: 13V383000 (suspension) and stated that the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact did not experience a failure.
I received an urgent safety recall notice from Toyota in December 2013, (safety recall #coj), affecting the rear lower suspension arms (no. 1) on January 2, 2014 I had an appointment to replace tires, and made an appointment for the next available date to do the recall on June 6, 2014. On arrival for the appointment on June 6, greentree Toyota in danbury, ct told me they did not have parts for the recall and would let me know when the parts came in (should be a few weeks according to the service tech) to do the recall repairs. Since then I have not received any information as of today August 6 2014. I want to file this complaint because I believe that Toyota has failed or is unable to remedy the defect within a reasonable time.
The contact owns a 2010 Toyota Rav4. The contact received recall notices for NHTSA campaign numbers: 12V373000 (suspension) and 13V383000 (suspension); however, the parts needed for the repair were unavailable. The dealer placed the contact on a waiting list behind hundreds of other consumers. The dealer did not know when the parts would arrive. The manufacturer was notified. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Delray Beach, FL, USA